Specialising in critical infrastructure in the DACH area, my clients are primarily municipal utility companies providing electricity, gas, water, and public transportation services.I help my clients to develop and implement effective BCM strategies, plans, and processes to ensure the continuity of business operations during unexpected disruptions. For example:• Conduct crisis exercises to validate the effectiveness of the organisation’s BCM plans and procedures.• Deliver BCM training and awareness programs to prepare employees to respond to business disruptions.• Develop BCM documents for each staff function of the team.• Compile BCM manuals for selected crisis-triggering events.• Provide guidance and support to organisations in developing and maintaining business continuity plans and procedures.• Conduct risk assessments and business impact analysis to identify potential hazards and their impact on the organisation.The theoretical framework for our service is based on the NATO Continental Staff System (= “Staatliches Krisen- und Katastrophenschutzmanagement – SKKM” in Austria).

- Management consultant limited to business structures, human resources- and risk-management.- Safety specialist | Workplace Evaluations

• Supervised a bakery chain with 45 stores through the Covid-19 crisis by coordinating and compiling a comprehensive emergency plan.• Spearheaded and administered more than 15 ideas and concepts on repositioning the bakery chain in the face of the Covid-19 crisis.• Identified ineffective workflow processes and mastered the permanent reorganisation of shift scheduling procedures for 250 employees to increase labour efficiency.Other Roles• Assistance to HR Management (September & December-2018)• Retail Salesperson (Seasonal)• Marketing & Communications Executive (September 2016 - December 2016)

• Delivered world-class Security services for 100+ of events and organisations.

• Administered more than 60 medium sizes to high tier EMEAR accounts (MRR ~250.000$) to foster a long-lasting relationship.• Constantly analysed hundreds of customer’s usage statistics of Webex to engineer and run individualised onboarding sessions.• Achieved a maximum of customer satisfaction by monitoring customer’s feedback and engaging with more than five of Cisco’s cross-functional groups.Collaborated with ten other members of the ‘Collaboration Technology Group (EMEAR)’ for Cisco’s video collaboration software solution WebEx.

• Administered worldwide and world-class customer service by answering thousands of emails and telephone calls for Sennheiser’s professional headsets.

• Attained rich experience in everyday work activities of HSSE-Managers in one of Europe’s largest oil and gas exploration fields.

• Employed within the University’s Department of Risk and Security Management.• Supervised the ‘Media Department’ as part of more than six internal and external crisis exercises in the university’s program studies.