• Build customer loyalty and satisfaction through innovative solutions including quality products and services• Oversee team operations effectively, establishing expectations and performance goals and managing any conflicts effectively• Create Performance Improvement Plans and appraisals according to current standards• Develop effective new processes for sales and technical groups, driving increases in efficiency and revenue; Created a sales course content on LMS• Conduct weekly live training sessions in multiple format: lectures, sales role play, objection handling meetings, cases discussion, brainstorming• Create new motivation system based on individual performance• Train sales leads on how to conduct training/coaching sessions with the team while supporting them• Participate in weekly ops meetings to assess the sales performance, coach the team, set goal and solve issues• Create a system of operational dashboards that provide transparency over performance metrics and ability to manage on an individual basis• Conduct Sales Contests with gamification techniques to increase sales force engagement

• Spearheaded technical team that led to $1.3M in annual sales• Demonstrated product or service aspects that best satisfied the needs of the customer in terms of quality, price and delivery, often saving clients hundreds of thousands of dollars in annual savings• Maintained and improved profit margins by an average of 15% through effectively negotiating price increases• Designed, planned and executed multiple pilot solutions for major enterprise customers• Discovered customer’s needs and applied ideal solution, while influencing product roadmap to deliver content leading to new revenue streams• Met sales objectives, accurately planned, forecasted accounts and secured component sales to meet division goals of 8% annual growth• Provided training to staff on the use of reporting toolsAchievements:Generated $1.3M in annual sales

• Projected monthly volume, penetrations, and new business acquisitions versus company spend and successfully met objectives yearly• Developed and implemented business plan and marketing strategy; Negotiated all sales contracts• Built customer acquisition strategy that generated consistent monthly growth of at least 10%• Improved sales funnel from awareness to conversion and doubled account activation rates• Utilized a CRM to track down old prospects in attempt to convert to new revenue as well as re-establish relationship with previous paying clients• Analyzed monthly sales to identify product lines that needed additional promotion in order to maximize profits• Collaborated with marketing team to develop successful marketing strategies including catalog and magazine• Provided sales support for new and inactive customers increasing sales volume by 35%

• Researched and analyzed business processes and procedures and designed and implemented automated business solutions for the National Head of Sales• Interviewed business clients to analyze their business requirements and recommend and design technological improvements to their business processes and operational procedures• Developed process mapping of current and future business processes• Led project teams, internal and external, to achieve project defined milestones and deliverables• Translated business user concepts and ideas into comprehensive business requirements and design documents• Planned, facilitated and reported on quality assurance testing efforts• Created project plans in accordance with project management framework standards and procedures. • Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues

• Motivated sales team to exceed sales goals by over 10 million USD each year• Initiated and managed cross-functional teams which historically have not worked well together to achieve desired results• Managed, trained, and supported a staff of 30 team members through product and sales training• Provided clear and definitive leadership / vision in building sales organization• Mentored, motivated and coached sales team to create value and delivery in the sales process• Developed retention programs ranking 1st in overall customer retentionAchievements:Achieved #1 dealership status in the country