Brands experienced: DSC, FIRECLASS, TYCO, DAHUA, HIKVISION, AJAX , NOVA ALARM by SECOLink, TECNOALARM, VENITEM, UR FOG & ALARM PERIPHERALS, etc

• Training and Management of Tech Support Team• Presentations, Webinars, Articles, Newsletters. (Prepare & Present) • Interviews.• Complete study and implementation of Service RMA procedure at ERP.

• Tech Support• Alarm systems Installer• NOVA ALARM by SECOLink Tech Expert• RMA coordinator

Contract Coordinator of large account customers’ services outsourcing contracts, implementation, service delivery as well as the expansion and extension. I was the first point of contact for customers, commercial team and 3rd Party Logistics provider (3PL Warehouse). Responsible for delivering high-level customer service experience and ensuring on time and in full shipments. Ensures that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant Service Level Agreement to drive customer experience and secure functional and business targets are met.• Member of Global Document Outsourcing Contracts (GDO) department. • Team Leading of group of 10 Site Operators • Reception and processing incoming requests. Daily communication with large account customers. Actions to meet the terms of the contracts.• Preparation and presentation, customer's Managed Print Services Reports.• Quarterly performance evaluation - Loyalty bonus.• Initiatives for the creation and improvement of procedures and organization of the department.• Responsible to achieve contracted SLA goals & targets.• Continuous training and development.• SAP user.

• Sales of all technology products of the website.• Customer service. Orders. Technical service. Telephony & Internet Connections. • Product manager in the category of printers / multifunction and audio & video products. Contact with local suppliers, write descriptions on the website, in html programming language.

• Brands: Paradox, FBII, Gaddx, Olympia-electronics etc.• Installation study. (With or without pre - fitted wiring). • Any type of contact facility and all peripherals (radar, siren, beams, gsm dialer etc). • Installation of fire and fire detection and all peripherals. • CCTV with digital and analogue recorders. • Installation of door access. • Specialization in programming PARADOX systems. Enough experience in Gaddx, Sigma, Alarco, etc. • Connections to a Central Monitoring Station. Demonstration and user education.

• Brands: Panasonic, Alcatel etc.• Installations. Structured Cabling. Demonstration and user education.

PC Engineer @ Production Line