Konstantin Dmitriev Email and Phone Number
Hello! I'm a professional with a passion for learning and effective teamwork. My tech journey started in technical support, where I found fulfillment in assisting individuals. Recently, my interest in Quality Assurance (QA) has sparked, captivating me with the meticulous process of ensuring software quality. I'm transitioning to a career as a QA Tester.From 2018 to 2022, I worked at 'Yarkiy Fotomarket' and 'Foto-One' in St. Petersburg, progressing from a photo printing consultant to a store administrator. Handling customer inquiries in technical support and serving as a B2B manager, I oversaw requests from professional photographers. I also conducted training sessions for interns, focusing on sales techniques and industry nuances.Since October 2022, I've been a technical support specialist at 'Uchi.Doma,' an EdTech company. In 2023, I transitioned to the role of Content Manager and became the social media channel lead. I'm currently residing in Krakow, Poland. I'm excited about applying my skills to the challenging field of software quality assurance. Thank you for visiting my profile!
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Technical Support EngineerZigmund OnlineKraków, Pl
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Technical Support EngineerZigmund.Online Aug 2024 - Present• Handle and analyze incoming issues from first-line support via Linear, ensuring timely and effective resolution of technical problems.• Investigate recurring bugs, perform root cause analysis, and create detailed tickets for the development team, providing clear and comprehensive documentation.• Conduct thorough testing in staging and production environments to replicate bugs, identify issues, and ensure smooth fixes.• Troubleshoot and resolve database-related problems in PostgreSQL and MySQL, ensuring data integrity and proper system functionality.• Utilize tools such as Grafana, Postman, and BrowserStack to monitor system performance and analyze logs, test APIs, and identify potential vulnerabilities.• Collaborate on internal projects, including testing and automating tasks to improve overall workflow efficiency -
Customer Support SpecialistZigmund.Online Oct 2023 - Aug 2024• Matched clients with suitable psychologists, ensuring high satisfaction rates.• Resolved client and psychologist issues with empathy and professionalism.• Worked closely with the development team to report and prioritize bugs for faster resolutions.• Provided accurate and timely chat support, enhancing the customer experience.• Maintained effective communication across chat and email, ensuring smooth interactions.• Delivered valuable feedback to improve service quality and optimize workflows.
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Digital Content ManagerУчи.Ру Team Sep 2023 - Oct 2024As a Digital Content Manager, I created and managed three Telegram channels tailored to different customer segments, successfully attracting the majority of project participants. My role involves:• Creating and publishing engaging content for Telegram channels, driving high audience engagement.• Developing and sending email campaigns via Mindbox, consistently optimizing performance through analysis and reporting.• Planning and executing a detailed media plan, ensuring content aligns with marketing goals.• Designing email and digital marketing templates using Figma, Photoshop, and Canva.• Monitoring trends and competitor activity to keep content relevant and competitive.My expertise spans content creation, digital marketing, and audience engagement, with a strong focus on data-driven decision-making and visual design. -
Customer Support SpecialistUchi.Ru Oct 2022 - Oct 2023• Provided technical support to students, teachers, and administrators, ensuring smooth operation of educational tools and systems.• Efficiently resolved technical issues, minimizing downtime and ensuring continuous access to resources.• Developed and maintained a knowledge base, enabling quicker issue resolution and empowering users with self-service options.• Proficient in Jira, Confluence, Slack, and Figma, enhancing team collaboration and streamlining support processes.• Integrated user feedback to improve technical solutions and support services, working closely with development teams.• Optimized workflows and implemented best practices to increase efficiency and improve service delivery.
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Technical Support Specialist L1Whoosh Ru (Вуш) May 2023 - Oct 2023• Provide real-time chat support to customers using Whoosh bike sharing platform.• Assist customers in resolving issues and errors they encounter during their bike rental experience.• Troubleshoot and rectify technical errors related to the bike sharing service.• Handle refund requests for unsuccessful rentals and ensure timely resolution of payment-related concerns.• Test and verify service-related bugs and issues through personal mobile devices to reproduce and understand customer-reported problems effectively.• Collaborate with the technical and development teams to identify and address software bugs and glitches.• Gather and relay valuable customer feedback and suggestions to the service team for improvement.• Play a key role in incident management by promptly identifying and reporting service disruptions and emergencies.• Collaborate with the service team to ensure the seamless functioning of the bike sharing service.• Strive to maintain the high standard of service, providing customers with a positive and smooth experience. -
Technical Support SpecialistFoto-One.Com Oct 2018 - Oct 2022• Reception of incoming calls and requests from the site.• Identification of customer needs.• Agreement on the product or reorientation to a similar product.• Resolving conflict situations with clients.• Searching for a supplier and submitting a purchase request.• Work in 1C: invoicing, establishment of nomenclature, sale of goods.• Working with requests on the site through LiveTex, mail, and direct telephone consultation.• Maintaining Google spreadsheets and reports.• Control of the arrival of goods and shipment of goods to the client.• Work with wholesale clients.• Training of interns.• Preparation of layouts for printing on various equipment.• Working with Bitrix and Mindbox.
Konstantin Dmitriev Education Details
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Russian State Hydrometeorological University (Rshu)Atmospheric Sciences And Meteorology -
Optical-Mechanical Lyceum In St. Petersburg.Photography
Frequently Asked Questions about Konstantin Dmitriev
What company does Konstantin Dmitriev work for?
Konstantin Dmitriev works for Zigmund Online
What is Konstantin Dmitriev's role at the current company?
Konstantin Dmitriev's current role is Technical Support Engineer.
What schools did Konstantin Dmitriev attend?
Konstantin Dmitriev attended Russian State Hydrometeorological University (Rshu), Optical-Mechanical Lyceum In St. Petersburg..
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Konstantin Dmitriev
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