Konstantin Dmitriev Email & Phone Number

Kraków, Pl

• Handle and analyze incoming issues from first-line support via Linear, ensuring timely and effective resolution of technical problems.• Investigate recurring bugs, perform root cause analysis, and create detailed tickets for the development team, providing clear and comprehensive documentation.• Conduct thorough testing in staging and production environments to replicate bugs, identify issues, and ensure smooth fixes.• Troubleshoot and resolve database-related problems in PostgreSQL and MySQL, ensuring data integrity and proper system functionality.• Utilize tools such as Grafana, Postman, and BrowserStack to monitor system performance and analyze logs, test APIs, and identify potential vulnerabilities.• Collaborate on internal projects, including testing and automating tasks to improve overall workflow efficiency

• Matched clients with suitable psychologists, ensuring high satisfaction rates.• Resolved client and psychologist issues with empathy and professionalism.• Worked closely with the development team to report and prioritize bugs for faster resolutions.• Provided accurate and timely chat support, enhancing the customer experience.• Maintained effective communication across chat and email, ensuring smooth interactions.• Delivered valuable feedback to improve service quality and optimize workflows.

As a Digital Content Manager, I created and managed three Telegram channels tailored to different customer segments, successfully attracting the majority of project participants. My role involves:• Creating and publishing engaging content for Telegram channels, driving high audience engagement.• Developing and sending email campaigns via Mindbox, consistently optimizing performance through analysis and reporting.• Planning and executing a detailed media plan, ensuring content aligns with marketing goals.• Designing email and digital marketing templates using Figma, Photoshop, and Canva.• Monitoring trends and competitor activity to keep content relevant and competitive.My expertise spans content creation, digital marketing, and audience engagement, with a strong focus on data-driven decision-making and visual design.

• Provided technical support to students, teachers, and administrators, ensuring smooth operation of educational tools and systems.• Efficiently resolved technical issues, minimizing downtime and ensuring continuous access to resources.• Developed and maintained a knowledge base, enabling quicker issue resolution and empowering users with self-service options.• Proficient in Jira, Confluence, Slack, and Figma, enhancing team collaboration and streamlining support processes.• Integrated user feedback to improve technical solutions and support services, working closely with development teams.• Optimized workflows and implemented best practices to increase efficiency and improve service delivery.

• Provide real-time chat support to customers using Whoosh bike sharing platform.• Assist customers in resolving issues and errors they encounter during their bike rental experience.• Troubleshoot and rectify technical errors related to the bike sharing service.• Handle refund requests for unsuccessful rentals and ensure timely resolution of payment-related concerns.• Test and verify service-related bugs and issues through personal mobile devices to reproduce and understand customer-reported problems effectively.• Collaborate with the technical and development teams to identify and address software bugs and glitches.• Gather and relay valuable customer feedback and suggestions to the service team for improvement.• Play a key role in incident management by promptly identifying and reporting service disruptions and emergencies.• Collaborate with the service team to ensure the seamless functioning of the bike sharing service.• Strive to maintain the high standard of service, providing customers with a positive and smooth experience.

• Reception of incoming calls and requests from the site.• Identification of customer needs.• Agreement on the product or reorientation to a similar product.• Resolving conflict situations with clients.• Searching for a supplier and submitting a purchase request.• Work in 1C: invoicing, establishment of nomenclature, sale of goods.• Working with requests on the site through LiveTex, mail, and direct telephone consultation.• Maintaining Google spreadsheets and reports.• Control of the arrival of goods and shipment of goods to the client.• Work with wholesale clients.• Training of interns.• Preparation of layouts for printing on various equipment.• Working with Bitrix and Mindbox.

Bachelor'S Degree, Atmospheric Sciences And Meteorology

Students at RSHU study the fundamental principles of the atmosphere, weather and climate processes, as well as methods of weather.

Technical And Vocational Education And Training, Photography

Activities and Societies: Studio photography, Photo retoucher, Photo lab technician.The Optical-Mechanical Lyceum in St. Petersburg offers.