Jennifer Koo, Icd.D Email & Phone Number

Calgary, Ab, Ca

Edmonton, Alberta, Ca

- Strategy- Growth & Acquisition- Physical Distribution Network- Retail Mortgage Lending Portfolio- Indigenous Relations Executive Committee - Progressive Aboriginal Indigenous Relations Committee

Edmonton, Alberta, Ca

https://alphabeta.atb.com/labs/aiExpanding Human Impact through AI, powered by ML.ATB is driven by a mission to create positive change for Albertans, partnering with them to build our collective future.ATB AI is committed to the benefits of AI, and its application in the advancement of our ATB Story and society at large. Through a combination of Applied Labs and Research & Development, we push the boundaries and bring research to production quickly for our Customers and Team Members. In a rapidly changing world - “Time to Value” is critical. Built for Albertans, by Albertans.

Edmonton, Alberta, Ca

- Build and mature ATB's Experience Practice, developing and expanding ATB's capabilities in the following disciplines: Product Development, Product Management, Agile, Research, UX, UI, Content, Service Design, Behavioral Design, and Product Management.- Develop and direct customer intelligence, and define client KPI’s to inform strategy and drive execution across the enterprise, elevating the voice of client and triangulating our understanding of what matters most to our clients.- In collaboration with technology and business teams, lead the design and development of products and services throughout the product management lifecycle. - Champion client centricity within ATB, incorporating research and insights in strategic work plans and leveraging experience design expertise to define and design how ATB can not only meet, but differentiate on client needs. UX, CX Strategy, Product Management, Research (Market, UX, Voice of Customer, Design), CX Data & Analytics, Product Development, Product Design, Behavioural Design, Service Design, CreativeSpeaker:Experience Design Expo 2023, How to leverage Behavioral Design to make people happier, healthier and wealthier.Contact Centre West 2019, A conversation about customer experience Digital Marketing Financial Services Summit 2019, Developing a Strategy to Enhance Customer Experience

Edmonton, Alberta, Ca

Transform banking. Reimagine it. Make it work for people and create happiness.- Product Design- UX- CX- Service Design- UX ResearchSpeaker: UX 101, Calgary Product Managers GroupTech on Tap, The AI Revolution, Interfaces, Trust and EthicsInventure$ 2018, Artificial Intelligence and EthicsChic Geek 2017, Designing Experiences for Humans

Gatineau, Qc, Ca

External advisor to the Deputy Minister, providing objective advice and guidance, independent of management, in ESDC's mandate to improve the standard of living and quality of life for all Canadians.

San Francisco, California, Us

Leveraging behavioral science to design solutions that change behaviors and improve outcomes. Research EducationApplied Behavioral Science

Calgary, Ab, Ca

UXInteraction DesignHuman-Centered DesignDigital MarketingProduct Development

Calgary, Alberta, Ca

School of Creative Technologies

Brooklyn, Ny, Us

Help organizations navigate and find success in the digital economy and enable new user behaviors with relevant, useful and engaging design that drives growth for businesses and impacts people's lives.

Calgary, Alberta, Ca

Creation and delivery of online strategies to support Shaw’s business goals, focusing on ecommerce, self-service, mobile, digital acquisition and social.Lead the design of exceptional online user experiences and interfaces, contributing to increasing customer satisfaction/Likelihood-to-Recommend, retention, and self-service penetration.Synthesize analytical insights, customer segments, and the competitive landscape to identify opportunities for new products and Shaw’s competitive strategy.Collaborate with Advertising, Product Marketing, Customer Experience, Sales and Technology on initiatives and product launches. Creating strategic plans, business models and visions for best in class online experiences.

Calgary, Alberta, Ca

Led the implementation of Oracle ATG, launching the e-commerce sales channel.Led the implementation of Jive, launching the social support community.

Calgary, Alberta, Ca

Managed WestJet’s digital business growing revenue contribution to over 75% through a multi-channel program that included a best-in-class ecommerce website, mobile and kiosk sales and self-service experiences, contributing to top line revenue, cost-reduction, and an increase in guest satisfaction.Delivered go to market strategies across multiple storefronts (B2C, B2B, B2A) focusing on ecommerce self-service and web business, generating over $1 Billion in annual revenue.Drove innovation in the web merchandizing space, implementing strategies such as inline travel insurance purchase and paid seat selection, increasing top line and ancillary revenue.Led the stewardship of digital within WestJet through stakeholder collaboration and joint strategy creation and prioritization.Matured digital best practices for usability, design tenets and digital project delivery within the Digital Team and with internal stakeholders (IT, Legal, Marketing)

A modern baby lifestyle boutique and ecommerce store, specializing in urban, couture and independent labels & products from New York, Los Angeles & Europe.

Calgary, Alberta, Ca

(contract position)Accounts included Dell, Las Vegas Visitors and Conventions Bureau, Albertsons, Michelin

Media Plus International is a small-sized firm that works with leading print publications (The Weekly Telegraph, DieZeit) and broadcast networks (CNBC Europe) to produce promotional country reports aimed at informing readers and viewers on foreign direct investment opportunities within a nation's economy.Europe based with international field experience in Europe, Asia, Africa, the Caribbean, and the Middle East Developed key relationships with heads of state and captains of industry in over 20 countries worldwide to create high-impact segments, stories and advertorials; growing audience and client interest, generating promotion, funding, revenue and publicity.Created strategic plans based on risk and profit potential, macroeconomic indicators, government spending and industry trends, which opened new revenue streams and expansion into several new countries.Producer:Managed creation, development, and execution of 30 minute programs, including commercial advertisement spots & editorial portion

Los Angeles, California, Us

Created measured solutions to advertisers and publishers to obtain internet traffic and generate revenue.Managed client relationships.Developed partnerships with traffic distribution partners to grow the operating network and ad inventory.

Master Of Arts - Ma, Behavioral Economics

Certifcate, Design Thinking And Product Innovation

Bcomm, Bachelor Of Commerce

Certificate, Indigenous Canada