Led a division of a consumer services company, through a major turnaround, transforming it from a struggling unit into a profitable and high-performing segment. Responsible for strategic realignment, operational restructuring, and cultural revitalization, driving significant improvements in financial performance, market positioning, and team morale. • Developed and implemented a comprehensive turnaround strategy, focusing on stabilizing operations, revitalizing sales, and improving financial performance. • Maintained clear and consistent communication with corporate leadership, investors, and key stakeholders, securing buy-in for turnaround initiatives and providing regular updates on progress. • Achieved an increase in revenue within the calendar year, reversing previous declines and setting the division on a path to sustained growth. • Improved marketing retention rates through targeted engagement strategies and enhanced product/service offerings. • Increased employee satisfaction, fostering a more motivated and productive workforce that was critical to the division's recovery.

Led the overall operations and growth strategy of a consumer services startup, playing a pivotal role in transforming it from an early-stage company to a successful and scalable business. Oversaw multiple functions, including operations, business development, finance, and team management, ensuring alignment with the company’s vision and goals. • Developed and executed the startup’s strategic plan, focusing on rapid growth, market penetration, and long-term sustainability. • Established and optimized day-to-day operations, including supply chain, customer service, and product delivery, resulting in increased efficiency and scalability. • Recruited, hired, and led a team in a dynamic and fast-paced environment. Managed a diverse team of employees, fostering a collaborative and innovative work culture that drove the company’s success. • Successfully expanded the company’s operations into 32 new markets, increasing our customer base and market share. • Identified and pursued new market opportunities, partnerships, and revenue streams, contributing to an increase in revenue to $10M within two years, positioning the startup as a key player in its industry. • Managed the startup’s budget, cash flow, and financial planning, ensuring the efficient allocation of resources and maintaining financial health. • Secured funding through successful pitches and investor engagement, providing the capital needed for expansion and product development.

Oversaw day-to-day activities and various business systems within the park and resort operations division, managing a team of technical staff, and ensuring the efficient functioning of the technology infrastructure. Played a critical role in aligning operational processes with technological advancements to support the company’s growth and operational excellence. • Maintained confidential department data such as approval of final operating statistics, attendance, and ride & show counts. Maintain the confidentiality of the operating information and ensure the accurate, timely delivery of this information to all levels of management and executive teams. • Prepared and ensured consistent monthly reports based on internal client's needs. Responsible for analyzing weekly and monthly reports and trends. Create reports to illustrate this information in a pleasant and comprehensible manner. • Served as a liaison by sharing data with various individuals and/or divisions to better understand the needs and to evaluate and/or determine potential solutions. • Mentored junior staff members by guiding best practices in operations management. • Coordinated with other departments to streamline processes and achieve company objectives. • Increased team productivity through targeted training programs and effective leadership. Developed and implemented operational policies and procedures

Provided expert consulting services to businesses across multiple industries, including government, entertainment, manufacturing, technology, retail, and QSR, providing strategic, unbiased, objective advisory services in the areas of finance, optimizing operations, developing growth strategies, and improving overall business performance. Collaborated with C-suite executives and management teams to identify challenges, implement solutions, and drive sustainable success. • Provided tailored solutions to clients in several different industries, demonstrating versatility and the ability to apply best practices across sectors. • Conducted in-depth financial analysis to identify areas for cost reduction, profitability improvement, and better resource allocation, resulting in a 35% increase in client profitability. • Co-developed and implemented a long-term sales/marketing strategy that resulted in 10% annual revenue growth in a mature market. • Directed quality improvement and associated change-management initiatives; achieved a 35% reduction in cycle time from initial contact to closing, eliminating 80% of paperwork, and significantly reducing costs. • Orchestrated development and implementation of operations improvements and change-management strategy resulting in a 20% reduction in development time and a 12% reduction in development cost.

Oversaw business development activities across the west-coast region, driving growth, market expansion, and strategic partnerships. Responsible for identifying new business opportunities, establishing new partnerships, and leading cross-functional teams to achieve sales and revenue targets within the entertainment industry. • Built sound, lasting, working relationships with senior decision-makers, coaching over 30 key partners and clientele on products and services providing customized solutions for increased revenues. • Created and implemented strategies that aligned with overall corporate goals, focusing on market penetration, revenue growth, and customer acquisition. • Conducted in-depth market research and analysis to identify emerging trends, competitive threats, and potential opportunities within the region. Actively involved in the decision-making process together with technical staff and management, facilitating the execution of the finance, business modeling, due diligence, and sales process. • Established high-impact partnerships that resulted in an increase in sales and opened new business opportunities. • Analyzed industry market intelligence concerning market trends and future product development resulting in continued additions to long-term business development cycle. • Successfully expanded market share in the region, positioning the company as a leader in the event and entertainment photo market. • Established and tracked key performance indicators (KPIs) to measure the success of business development activities, using data-driven insights to refine strategies.

Operations leader of a $30 million worldwide Walt Disney World preferred provider multi-unit retailer, ensuring efficient stock control, optimized inventory levels, and streamlined manufacturing, production, and supply chain processes. Responsible for implementing strategies to improve inventory accuracy, reduce costs, and enhance overall operational efficiency for international warehousing and retail. • Coordinated with suppliers, vendors, and internal departments to ensure timely and accurate order fulfillment, reducing lead times and improving supply chain efficiency. • Implemented best practices and process improvements for inventory control, including automated systems and inventory tracking technologies, leading to enhanced accuracy and efficiency. • Drove optimum organizational dynamics, financial performance, and individual location growth through close collaboration with leadership at varying levels. • Managed and monitored inventory levels across multiple international locations, ensuring optimal stock levels to meet customer demand while minimizing excess inventory and obsolescence. • Supervised a team in guest services and inventory staff (50-70ee's in Florida), providing training, support, and performance management to ensure high levels of productivity and accuracy. • Inventory control (24k sku's) warehouse management; local freight and global logistics (freight forward/FedEx- Japan, China, Europe) for units worldwide.

Co-founded performance Management Company involved in staffing, management proficiency, coaching, developing standards, financial planning, decision making, strategic planning, and quality management in multi-unit franchises in the quick-service industry.Key contributions:• Executed and delivered all period-end financial statements and reports, and provided controls to ensure the proper handling and accounting for all site expenses. Implemented a reporting system that resulted in a reduction in COGS on average of over 20%, Labor on average of greater than 8-15%, increased revenue and profits more than 32% per business unit. • Supported operational strategies by analyzing trends; preparing critical measurements; implementing production, productivity, quality, and customer-service strategies; designing systems; resolving issues; implementing change. • Expanded organization five-fold through evaluation of distressed franchises for purchase, turn-around, and resale. • Thought leadership providing financial strategies by anticipating requirements, trends, and variances; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.

Arranged purchase of print production, graphic design, & prepress company building fulfillment, printing, marketing/promotion, and advisory divisions.Key contributions:• Designed, developed, implemented and managed the company’s strategic plan, standards and procedures. • Responsible for day-to-day managing and coaching of staff, operations, marketing strategies, customer service, accounts receivable/accounts payable, bookkeeping, invoicing, P&L and Balance Sheets. • Built company sales 180% in the first year, 300%+ in the next two years (without a sales staff), ultimately winning an acquisition offer.