Koo Lily
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Koo Lily Email & Phone Number

I Help Leaders and Teams Facilitate 🧡 Heart-centred Change in Organisations | Author l Speaker l Leadership Coach | Change Facilitator ★ Transforming Organisational Culture through Positivity, Empathy and Resilience at MQ Training Coaching Consulting
Location: Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 work roles
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I Help Leaders and Teams Facilitate 🧡 Heart-centred Change in Organisations | Author l Speaker l Leadership Coach | Change Facilitator ★ Transforming Organisational Culture through Positivity, Empathy and Resilience
Location
Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Koo Lily is listed as I Help Leaders and Teams Facilitate 🧡 Heart-centred Change in Organisations | Author l Speaker l Leadership Coach | Change Facilitator ★ Transforming Organisational Culture through Positivity, Empathy and Resilience at MQ Training Coaching Consulting, based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Koo Lily.

Koo Lily previously worked as Founder | Change Strategist, Leadership Coach and Facilitator at Mq Training Coaching Consulting and Business Development Director and Service Quality Culture Strategist/ Facilitator at Sq Centre Sdn Bhd (A Subsidiary Of Singapore Airlines).

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MQ Training Coaching Consulting

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About Koo Lily

I’m a Change Strategist, Leadership Coach and Speaker. I help Leaders, Teams and Organisatons thrive through change. I facilitate change by helping to transform organisational culture through training, coaching and talks. To me, change is more than just going through the motions. When changes are made in alignment with the internal and the external, change will be more meaningful and long-lasting. A wholesome change journey increases your level of resilience and happiness! My professional journey started in the area of Service. I helped organisations to use Service as a Strategy to build a Customer-Centric Service Culture by implementing specific strategies combined with a holistic approach.My passion for helping people led me into coaching and speaking. I design personalised interventions that are full of heart, engagement and connection! ▶️ Empowering Change in Teams and OrganisationsOne of my core focuses is to support change and transform organisational cultures by spreading the seeds of Positivity, Resilience and Empathy. I have moved closer to the Heart of Change by helping leaders, teams and corporations create a more engaged and connected workplace. I believe that an empathetic organisational culture will fuel long-term corporate success and transformation.My motto: “Authentic Awareness brings Change, and Experiencing Change Authentically brings Results.” My human development work for the past 30 years has brought me around the region including Malaysia, Singapore, Indonesia, Cambodia and China. I have trained over 500 corporate clients and 15,000 participants across all industries.★ 3 Fun Facts About Me ★1) First to bring Professor Shawn Archor’s Happiness Advantage (Orange Frog Workshop) to China in 2017. A significant milestone to spread the seed of Positivity for the Mandarin-speaking population.2) I enjoy parenting! 👩‍👧I am a mother to a teenage girl with whom I have a close bond. Being a leadership coach has been complementary to motherhood, encouraging both my girl and I to grow together.3) Enthusiastic about uncovering the human potential. I enjoy learning, sharing and practising Art Therapy, Astrology and Gestalt Therapy. Being an abstract visual artist helps me to first re-discover myself before helping others.▶️ Thinking of Change and Transformation, for yourself or your organisation?Drop me a WhatsApp at https://wa.me/60193142188 or email me at koolily@mq.com.my and let’s explore some change magic together!

Listed skills include Training, Coaching, Leadership, Business Development, and 24 others.

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MQ Training Coaching Consulting
Mq Training Coaching Consulting
I Help Leaders and Teams Facilitate 🧡 Heart-centred Change in Organisations | Author l Speaker l Leadership Coach | Change Facilitator ★ Transforming Organisational Culture through Positivity, Empathy and Resilience
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2 roles

Koo Lily work experience

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Founder | Change Strategist, Leadership Coach And Facilitator

Current

Kuala Lumpur, Malaysia

“Leading Change from 𝗠𝗶𝗻𝗱 to 𝗠𝘂𝘀𝗰𝗹𝗲, to 𝗠𝗮𝘀𝘁𝗲𝗿𝘆”mq is a professional boutique training, coaching and consultancy with in-depth working relationships with clients. Being small, we are able to be focused yet flexible in helping our clients build and implement workable solutions.We understand that every organization’s culture and company direction are unique. Therefore, we personalise our programmes to help you achieve your desired business results by combining specific strategies with holistic approaches.Our core training focuses:1. Be Customer Centric, Inside and Out - Align your sales and service experience to your business strategy and corporate values.2. Develop Leaders with Heart – Building leaders who lead themselves, their teams and their organisations with empathy.3. Make Coaching a Way of Life – Integrate formal and informal coaching into daily conversations.4. Empowerment through Change - Leading change through Positivity, Resilience and Empathy.As an organization and human change facilitator, we leverage the combined benefits of training, coaching and consulting to assist you in actualising your personal and organisational goals through a partnered change journey.Our MissionEmpowering Human Capital by Accelerating their Thinking, Unleashing their Potential for Transformational Performance.Our Core ValuesMind – Think “Out of the Box” for our customersMuscle – Act “Down to Earth” for our customersMastery – Be fully integrated, “Walk the Talk” for our customers

Nov 2005 - Present

Business Development Director And Service Quality Culture Strategist/ Facilitator

Sq Centre Sdn Bhd (A Subsidiary Of Singapore Airlines)

Https://Www.Sqcentre.Com/

SQ Centre is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people.At SQ, I helped organizations to use Service as a Strategy by implementing service vision, service process and standards, service leadership and touch point skills development. Our aim was to build a Customer-Centric Service Culture in a holistic and customized approach.I worked with the top management, customer service professionals, organization developers and learning and development specialists to transform organizational change through service.Past Projects:1. Train-The-Trainer: Customized, designed, and transferred the service experience modules to in-house licensed trainers to uplift their service level. Clients: Banks and Telcos2. Align, Drive, and Sustain Service Experience Holistically: Charted Strategic Service Intent with top management to align mindsets and behaviours. Aligned Service Measurements in the form of Customer Perception Index and tracked improvements through Mystery Shopping. Applied Service Leadership to drive and sustain the service culture.3. Achieved a proven record of service improvement with a local bank using customized and aligned Mystery Shopping approach to transform service behaviors at branches. 4. Customized and delivered service experience programmes by zooming into closing key customer service gaps.

Sep 1998 - Sep 2003
FAQ

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What company does Koo Lily work for?

Koo Lily works for MQ Training Coaching Consulting.

What is Koo Lily's role at MQ Training Coaching Consulting?

Koo Lily is listed as I Help Leaders and Teams Facilitate 🧡 Heart-centred Change in Organisations | Author l Speaker l Leadership Coach | Change Facilitator ★ Transforming Organisational Culture through Positivity, Empathy and Resilience at MQ Training Coaching Consulting.

Where is Koo Lily based?

Koo Lily is based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia while working with MQ Training Coaching Consulting.

What companies has Koo Lily worked for?

Koo Lily has worked for Mq Training Coaching Consulting and Sq Centre Sdn Bhd (A Subsidiary Of Singapore Airlines).

How can I contact Koo Lily?

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What skills is Koo Lily known for?

Koo Lily is listed with skills including Training, Coaching, Leadership, Business Development, Management Consulting, Leadership Development, Team Building, and Customer Service.

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