Koomi Hendrix Email & Phone Number

Remote

Remote

As Centralized Liaison at Mt. Sinai Hospital, I am an experienced pharmacy clinical process development specialist with a focus on streamlining work between clinical staff, pharmacy personnel, patient outreach coordinators, and patients. I ensured enrollment of patients within our pharmacy program at the hospital. Assisted in development and training work with prescribed medications to ensure highest patient enrollment into our on site pharmacy. Accomplishments in this position include:• Trained 3 of 5 patient outreach coordinators, and retraining of remaining of the team • Reconfiguration and development of improved processes with our patient outreach program in conjunction with liaison staff, providers, pharmacy personnel, and remote clinical pharmacist team. • Process improvement to streamline through education, and retraining of centralized outreach team members to improve outcomes and relationships with liaison counterparts • Development of relationships with on site Managers, Pharmacy staff, Providers, and Liaisons.Disease state experience: Cardiology, HIV, Implant, Gastroenterology, Rheumatology, Neurology, Allergy, Hepatitis, HIV and biologics.

Remote

Developed a core relationship with both on site, off site, and remote clinicians, staff, pharmacy personnel, and patients leading to improved patient outcome through accessibility to specialty pharmacy medications. I responded to insurance issues, and problems by working with clinical staff and providers to find medically appropriate and covered treatment alternatives. I established strong working relationships with both on site pharmacy staff, and remote clinical pharmacists to improve care outcomes. I also improved patient enrollment in our onsite hospital pharmacy by 33%. • Growing of patient enrollment with on the on site Specialty pharmacy by 200 patients within 5 months, a growth of 33% for the Dermatology Department improving revenue for the year• Being one of three points of contact for Department of Dermatology for patients, providers, on site pharmacy staff, and remote clinical pharmacists • Improving communication with the clinic and satellite locations by communication best practices, and continued use of EPIC EMR systemI review pertinent information with patients regarding copays and shipping process and I ensure resolution of insurance issues regarding premature refilling, physician clarifications, prior authorizations, ICD codes, and insurance not contracted. I also assist in reducing patient costs by locating and applying new insurance, discount cards, and coordinating benefits and I serve as an interim insurance specialist by ensuring prior authorizations.Accomplishments in this position include:• Growing by the addition of new patients to the hospital pharmacy by efficiently and promptly handling patient needs for their speciality Medications• Improving cohesive patient care practices by developing best practice techniques through patient calls, centralized documentation and constant communication with on site staff. Disease state experience: Dermatology, Autoimmune, and Allergy

North Charleston, South Carolina, United States

As a Copay Pilot Specialist, I am an experienced team lead managing Patient Advocate Specialist training, medication reconciliation and patient medical history. I review pertinent information with patients regarding copays and shipping process and I ensure resolution of insurance issues regarding premature refilling, physician clarifications, prior authorizations, ICD codes, and insurance not contracted. I also assist in reducing patient costs by locating and applying new insurance, discount cards, and coordinating benefits and I serve as an interim insurance specialist by ensuring prior authorizations.Accomplishments in this position include:• Retaining new patients by efficiently and promptly handling patient escalations• Improving patient satisfaction, best practices, call volume and quality by establishing new procedures, as necessary• Ensuring long-term patient retention by establishing positive and reliable direct patient relationships

North Charleston, South Carolina

As the Pharmacy Relations Specialist, I enabled real time data share with partner pharmacy by improving data flow with the construction and utilization of a Microsoft office cloud drive. I responded to insurance audits by collecting and supplying requested information for FQHCs. I was the specialist for prior authorizations including the establishment of a method that displayed steps for navigating through the prior authorization process for providers - step therapies and formulary alternatives.Achievements in this position at Equiscript included:• Being the point of contact for 8K patients, 56 health centers and 4 partner pharmacies.• Managing relationships with key partner pharmacies, federally qualified health center (FQHC) contacts, and patients.• Being the primary benefits specialist skilled in coordinating with patient insurance to assure prescription coverage, locating patient insurance, and identifying contractable partner pharmacies.

Amarillo, Texas

As a Senior Pharmacy Technician at Texas Technical University, I improved turnaround time for patient prescriptions and reduced patient wait time by coordinating efforts with internal medical staff. I maintained direct, face-to-face, patient relationships optimizing the time to explore cost effective therapy alternatives. I located prescriptions within patient charts by utilizing EPIC software and I responded to insurance company audits by collecting and forwarding requested information. I managed provider outreach for prior authorizations through CoverMyMeds®, fax, and phone. I was proficient in insurance authorizations for specialty medication approvals, Medicare, and Medicaid.Accomplishments in this position included:• Training and educating rotating pharmacy students every 6 weeks on the basics of working within the clinical retail pharmacy, including how to interact with pharmacy technicians.• Collaborating with pharmacy drug vendors to reduce expenditures related to pharmacy purchase requests for specific market prices, low stock items, and timing when new generics hit the market.• Reviewing and evaluating prescription fills regularly regarding profit margin, and monthly revenue levels, and analyzing comparative data over previous years to determine performance over time and identify opportunities for improvement.

Amarillo, Texas Area

At Southpark Pharmacy, as a Pharmacy Technician, I Increased prescription filling speeds by 20-30 prescriptions per hour by efficiently and precisely typing, labeling, and filling prescriptions according to recognized protocol. I reviewed patient information entered for accuracy including personal, insurance, and medical data and I submitted prior authorizations for compounds and retail claims through CoverMyMeds® manually and via fax. I was an expert in compounding controlled Class 2 and Class 3 drugs as well as managing traditional retail pharmacy medications.Accomplishments in this position included:• Training pharmacy technician and pharmacy students on pharmacy skills, receiving, typing, and filling prescriptions.• Liaising with insurance companies, physicians and nurses, and patients for pharmaceutical needs involving communicating prescription submission errors, insurance issues, and general patient needs.• Improving customer satisfaction by developing a rapport with hospice nurses and Texas Medicaid providers and holders.

Oak Harbor, Wa

As a Pharmacy Technician Assistant at Island Drug Pharmacy, I accommodated customers by obtaining filled prescriptions and explaining insurance policies. I checked, filled, and renewed patient prescriptions and I provided customer service with over the counter and prescribed medications through multi-line telephone, in-person, text, and email communications. I organized and filled prescriptions into applicable groupings including controls, narcotics, and regular over the counter medications.

Statesboro, Ga

Development of Hemoglobin-Based Oxygen Carriers.

Riceboro, Georgia

Chemical technician for polymer plant to ensure standardization of products.

Statesboro, Georgia

Environmental and analytical chemistry based research assistant focusing on solid phase micro extraction in analysis of honey bee hive chemical composition in a non invasive fashion.

Statesboro, Ga

Supervised general chemistry laboratories for the Department of Chemistry. Graded chemistry reports.

Statesboro, Georgia, Usa

Helped Undergraduate students in Chemistry I & II in understanding basic concepts.

Master'S Degree, Applied Physical Sciences

Graduate degree with course work focus in Materials Technology and Coatings. Research -Synthesis.

Bachelor'S Degree, Chemistry

Activities and Societies: Student Affiliates of the American Chemical Society, Habitat for Humanity, Golden Key Honors SocietyAmerican.

Bachelor Of Science - Bs, Chemistry

Master Of Science - Ms, Polymer Chemistry

Master Of Science - Ms, Applied Physical Sciences