A customer focused senior management professional with a passion for sharing my experience and knowledge for defining and delivering business vision and strategies. 20+ years of success in Sales, Marketing, IT, and Operational roles with experience across multiple industries including Travel & Leisure, Telecom, Retail, Banking, and Insurance sectors in North America, Latin America, Europe, and Australia with intense focus on guiding organizations to improving the customer experience while also improving the bottom line.I have transitioned into teaching at the college level with a bit of consulting and volunteer work on the side. Will take on more corporate challenges once my kids get tired of hanging out with me.Specialties: Leadership and Training,Strategic Planning and Execution,Operational Excellence,Organizational Change,CRM, e-Business, Online Sales and Marketing, Business Intelligence, Process Re-engineering, Project Management
Listed skills include Crm, Strategy, Leadership, Project Management, and 31 others.