Astrafons mission is to enable SMBs and provide them with the innovative solutions to achieve sustainable growth. We aim to create that scale through our client portfolio to take on that challenge ourselves and deliver bespoke software products for their operational needs.

• Designed the capabilities and architecture for revamping the loyalty programme at CLP Power to transfer operations to the eCommerce business - 8 months of concept to launch• Organized and managed the portfolio for the Customer Success and Experience business unit across digital channels, call center, communication, and marketing with shared KPIs centered on digital adoption and engagement• Partnered with the various business stakeholders to produce the Business Development Plan spanning 5 years towards achieving an 80% digital adoption for utility customers for services through the analysis of the customer segments, engagement data and surveys• Developed a strategic framework for the Customer Experience Transformation (CXT) programme for unifying the CLP services under a single banner for a omni-channel customer engagement• Drive the program initiation (budgeting, scope, roadmap) and value delivery for CXT starting at the end of 2022 with the milestone and value delivery framework for the next 5 years tied-in with the digital adoption while partnering with the business team in the development of the business case• Drove the end-to-end project initiation processes taking projects through solutioning, architecture design and procurement for delivery by the application teams• Streamlined the capture of business group initiatives (leads) and developed them into tangible projects within IT to deliver on business outcomes

• Programme managed the upgrade of the critical Smart Metering Platform (SMP) as an enabler of the Advanced Metering Infrastructure (AMI) followed by a migration to the cloud on Microsoft Azure• Designed the end to end processes, solutions and architecture for an eCommerce solution to expand CLP’s customer base at www.clpdomeo.com on Adobe Magento• Managed the revamp of CLP’s core engagement channel at clp.com.hk and the migration to Adobe Experience Manager (AEM) which enabled the increase of customer digital adoption• Managing the programme enabling the CLP customer engagement teams to deliver a true omni-channel experience for their customers while adopting the latest in cloud native architecture and solutions for future initiatives• Developing engagement models and forming strategic partnerships with vendors through the formation of a Customer Engagement Panel for the delivery of key project and programme initiatives• Collaborating with the IT Management Office (ITMO) to streamline the project and programme delivery and capabilities of the IT Business Enablement (ITBE) team

• Delivered all IT scope (systems development and testing, infrastructure, IT security, deployment and support handover) for a Greenfield Warehouse in Suzhou, China - 80,000 m2 valued at 50 million Euros • Systems realized/implemented - SAP AFS, Manhattan WMS, TIBCO and peripheral systems• Developed a comprehensive test suite and methodology based on best practices as part of current projects and as a framework for future projects• Lead and manage to successfully deliver global and market projects/programs, end-to-end, through applying PMI methodology • Form and lead multi-functional project team resources (internals and externals) to deliver and support projects and programs • Manage, coach, develop and train the formed project team members, input into performance reviews, provide feedback and allocate work considering complexity and experience level

• Develop a WMS Competency Center team as part of the Group department to oversee the implementation and maintenance of the WMS application across eight (8) countries in APAC• Develop relationships with regional stakeholders located in various countries of operations• Support the Group IT strategy in achieving responsive customer-centric retail experience • Coach and Mentor team members to develop their communication and collaborative skills• Train team members to be effective project managers and coordinators while working across departments• Collaborate with local IT teams to realize local business and group driven initiatives• Vendor management for the WMS and associated enabling hardware for RF, Voice and VMT

• Manage accounts and maintain relationships with clients• Support organizational strategic alliances and partnerships• Develop and execute Requests for Proposal and Statements of Work either directly or by leveraging Project Lead capabilities• Perform resource, budget and delivery planning and management• Manage a group of technical and functional system experts• Implement a performance management process for all team members through regular reviews and conducting an annual performance review

• Work with customers to identify gaps and enhancements for their existing and future Warehouse Management System implementations• Designed and developed modifications to the RedPrairie/JDA WMS and WFM (Workforce Management) implemented in Java, C, Groovy and MOCA• Planned and led multiple facility go-lives• Led and participated a full SDLC for delivering complete solutions and maintaining post go-live support capability• Trained and developed internal resources to be technical and functional experts