• Currently Working for the MP E-Governance - ALL Case Management System Projects named Sampada2.0, TCMS, AOCMS, MP Arbitration, Sugam. • Prepared Documents like Functional Specification, SRS, BRD, User Stories, flow diagram, wireframes, and other specification documents as required.• Manage the product backlog and efficiently re-prioritized the backlog resulting in completing the task as par the milestones define by client• Regular meeting with the client for observing business processes, interviewing different stakeholders, and documenting Practice. • Issue capturing and resolving on day-to-day basses, capturing change request and documented as per the format define. • Liaise between business and technical team to ensure the mutual understanding of processes and application. • Create user stories acceptance criteria to achieve by in from stakeholders and refines stories with scrum team. • Provide walk through the development team based on required document and requirement agreed by the stakeholders • Participating in UAT and taking signoff from stakeholders and Facilitate End User Training.

• Designing workflow and operations charts, documenting existing procedure to determine inefficiencies and waste. • Manage the product backlog and efficiently re-prioritized the backlog resulting in completing the task as par the milestones define using the JIRA tool. • Prepared Documents like Functional Specification, SRS, BRD, User Stories, flow diagram, wireframes, and other specification documents as required. • Travelled to client place for observing business processes, interviewing different stakeholders, and documenting Practice. • Contributed to presentation preparation and offered discussion in client and stakeholders’ meetings. • Liaise between business and technical team to ensure the mutual understanding of processes and application. • Create user stories acceptance criteria to achieve by in from stakeholders and refines stories with scrum team. • Analysis of Testing results and taking signoff from stakeholders. • Facilitate End User Training.

• Worked on the Centralization and Digitization of the Circulation Process, started by preparing AS-IS and TO BE to identify the Gaps.• Agenda of the Project was to Satisfy Trade, Circle time reduction, Cost Saving, and Employee Productivity.• Completely responsible for the Wireframe (UI) designing along with the BRD as per the business requirements of multiple functions like- Circulation, Finance, Billing & Recovery. • Analyzing the requirement to identify the digitization, automation benefits in terms of saving of time, transparency to record data, Uniformity, real time MIS, Cost to the company. • Allows downloading of entire document for IT and prepare the Gantt chart along with the Tech team which includes WEB Developer, APP developer and Sap Developer under the guidance of CIO.• Successfully rolled out the “Samriddhi App” across state for both internal and external stakeholders.• Benefits received by internal team from Automation: - Sales Force Automation Logistic Trading Mechanism Automation through Billing Side through Virtual Account. Collaboration and Commutation.

• Providing knowledge of basic and advanced English grammar. • Providing Training on Voice and Accent, Customer Relationship Management & Human resource Development keeping in view of Placement at BPO Industry. • Providing basic knowledge about BPO and its functions, Conducting GD and Presentation to improve verbal communication. • Conducting Periodical EPA of the batches and keeping progress report of the individual trainees.

• Providing training to Tele Callers for client (Airtel) for four circles.• Delivering Product and Process knowledge of the company products.• Personality Development Skills & Assessments.• Teaching Communicative grammar• Preparing MIS and all day to day work using MS-Office (Excel 2007)

• Verification of employee, vendor and contractor bills and getting it processed within the given time frame and keeping records of them. • Managing the on line attendance data of the employee by using IT Access Card System and providing employee attendance to HR monthly. • Travel plan of the COO and other employees and making arrangements for their stay and travel.• Travel arrangements such as; Rail and Air Tickets as per requirement of the employees keeping in view of the company policy and cost optimization.• Arrangements of Hotels, Guest Houses accommodation, vehicle arrangements in coordinating with other circle throughout the Country to support their travel needs.• Handling courier services and maintaining day to day records for monthly report.• Provide backend and front end support for the entire event organized within the premises. • Working Knowledge of SAP-R3 on MM Module Collection of accommodation and travels data from all the locations of the MPCG and Generation of daily and monthly reports as per daily basis.