Following are the key competencies for the position with varying degrees of proficiency based on level of seniority.Technical Account ManagerThe Technical Account Manager responsible for the provision of technical advisory and account management services to customers employing IT solutions. Success in this role is measured in terms of customer satisfaction and is achieved by developing an understanding of the customer's computing needs, building and maintaining strong working relationships, and managing the customer account effectively in terms of operational issues. Key Area of ResponsibilityTechnical supportManage customer's technical support requests. Ensure timely resolution of customer issues by bringing available IT resources (technical and other) to bear with appropriate levels of escalation and prioritisation. Ensure Premier customers receive responses to their requests within guaranteed response times, as specified and agreed in contractual and service level agreements. Management of politically sensitive issues impacting either the customer's business or impacting Xperience IT's relationship with the customer through appropriate communication and escalation. Technical servicesProvision of technical advisory services to the customer relating to IT solutions, products and technologies using personal skill and available IT resources Provision of systems management advisory services associated with traditional systems management disciplines including problem, change, performance, configuration, security, asset, operations management and capacity planning Skills transfer and readiness of the customer through the provision of knowledge collateral, workshops, boot camps, training events, etcSpecialties: analysis, budgeting, business development, capacity planning, change management, cisco works, coaching, computer associates packages, computer hardware, configuration management, consulting, contract management, customer relations, customer satisfaction, database administration, decision making, delivery, design, directing, e - commerce, electronics, engineering, estimating, executive management, financial, funds, government, graphic design, help desk