Kora Koch Email & Phone Number

Anaheim, Ca, Us

Huntington Beach, California, United States

Austin, Texas, United States

Identified suspected fraudulent activity to mitigate fraud losses to Google, monitored and reported on reseller activity, monitored RMA activity for fraudulent requests.

Austin, Texas, United States

Assisted Tier 1 agents with inquiries regarding replacement device orders, subscription payments, refunds, reimbursements, and VAT invoices. Reached out and kept in touch with multiple shipping companies to track lost or stolen packages.Updated Google Sheets and docs with vital information for stakeholders regarding refunds and reimbursements.

Assisted Tier 1 support agents with inquiries regarding device, order, and subscription issues through chat and email. Assisted transferred customers with high-level device troubleshooting and made callbacks as necessary.

Austin, Texas, United States

Led and managed eero’s social media support team and ensured KPIs were being met by performing QA evaluations and developing personal performance goals for my team. Worked on Facebook, Reddit, Linkedin, Twitter, and Instagram. Wrote weekly and monthly business reviews for our social media platforms' engagement, and maintained Knowledge Base and Help Center articles across the organization. Tracked and analyzed reviews and drove engagement on our app platforms and major online retailers. Collaborated with marketing and product teams to post social media content to our platforms.

Austin, Texas, United States

Assisted customers with account, app, and technical inquiries across multiple social media platforms. Kept track of reviews across app platforms and major retailers, and drove engagement on our Community site.

Austin, Texas, United States

I acted as the voice of eero by responding to network, app, and account-related inquiries on our social media platforms. Managed the eero Community page by offering account and technical support and driving customer engagement. Acted as the liaison between the marketing and social media team to post social media assets to our social platforms in a timely manner.

Austin, Texas, United States

I offered customer service through email and phone support to assist customers with network and app-related technical troubleshooting. As a tier 2, I assisted my team by answering technical-related questions, pushing network and app updates, and reviewing network logs to pinpoint network issues. I offered white glove support to ISPs and Pro Installers and escalated advanced issues to our network support engineering team. Acted as an order management representative to check order statuses, cancel and replace orders, and place large orders for ISP teams.

Austin, Texas, United States

I assisted customers through email and live chat regarding technical, account, and service inquiries. Stayed up-to-date with game patches and releases to offer exceptional customer service to our customers.

Austin, Texas, United States

I assisted customers with account and service-related inquiries and performed advanced technical troubleshooting. I led a team by assisting with quality assurance an daily write-ups of team performance.