Lead the creation of multiple innovative, interactive product strategies to drive engagement, influence increased sales, and improve both Guest and Cast experiences with testimonials validating an improved Sales ExperienceManage development of new dynamic and connected platform supporting various digital experiences while capturing engagement analytics, providing real-time monitoring, and enabling adaptable modifications tailored to evolving business requirementsEffectively lead a team of vendor developers, internal technology teams, analytics partners, content operations, and business stakeholders in projects of varying scope ensuring seamless implementation and continuous enhancementsInfluence internal product team by hosting stand-ups, streamlining documentation resources, automating routine tasks to increase efficiencies, and fostering an environment of empowerment and collaboration via open communication and feedback opportunities to drive team effectivenessCollaborate with cross-functional teams, including technology, design, content operations, and business partners, to gather requirements and build a comprehensive understanding of business opportunities using data-driven insightsThink strategically by leveraging data and analytics to drive informed assumptions, build business cases, and effectively communicate business needs to partners by translating ideas into influential and actionable plansDevelop, implement, and track product roadmaps to ensure alignment of goals and priorities across functional teamsMaintain a proactive approach to adapt strategies in response to evolving business dynamics and opportunitiesBlend IP and DVC Branding to create new, unique storytelling experiences for Guests to support business priorities

Manage $100M budget for hardware and software within DPEP to provide insight for procurement of new products, negotiations, licensing agreements, and renewals; identify opportunities for cost savingsBridge knowledge gaps between non-technical and technical teams (i.e. technology teams, business partners, and operational areas) including the creation of presentation decks and diagrams to tell the storyLead a project team of testing proof of concept technologies and platforms with Guest-facing teams while arranging developmental, learning opportunities for those outside the technology spaceBuild key relationships between Microsoft, Walt Disney Parks & Resorts Operations, DPEP Technology & Digital, and The Walt Disney Company Corporate, Global Security & Legal teamsDevelop end-to-end solutions through actively listening to partners and stakeholders, learn their challenges, understand root causes, and drive bottom-up ownership and empowermentConduct requirements gathering, maintain documentation, create processing mappings, and track progress towards goals and deadlines; leverage Outlook, Microsoft Teams, SharePoint, Planner, and VisioImplemented and manage Databricks as a consolidated data source from a consortium of systems (i.e. AWS, Azure, SAP) and connect to Power BI (On-Prem & Cloud-based) for reporting and analytics

Consolidate $1.6B+ of Portfolio data in Power BI via Dataflow and Datasets for financial and project analysis;Develop Power BI dashboards for Resource Capacity Planning, Utilization Reporting, Project Metadata Governance, Cloud Cost Licensing, and Project Lifecycle Tracking;Implement process efficiency solutions using Power Automate, SharePoint, Teams, and Outlook;Leverage reports from SAP and Clarity PPM as data sources for uploading into reporting dashboards;Build engaging presentation decks for Executives and utilize storytelling to make sense of data and analytics;Aggregate and analyze data to creatively execute C-Suite strategic reporting for Capital Investment Initiatives and annual planning;Develop, test, and refine applications and processes in place and identify efficiency improvements;Manage requirements gathering for organizational projects related to data management and reporting;Work across teams and divisions ensuring the right work is occurring at the right time with the right resources;Document and align project and investment portfolio demand through data analysis;Actively listen and engage with teams to understand needs and resources necessary for effective operation;Create transformational initiatives for organizational, product, and investment portfolio integrations;

Joined the Global Health Outreach organization during critical, post-COVID reopening procedures during which systems and processes required re-evaluation and setup after two years of being inactiveEvaluated technology providers resulting in the selection of Microsoft as the provider of choice creating a foundation for long-term growth and sustainmentAdministrate technology infrastructure including implementation of data storage solutions, data migration, setup of licensing, account creation, and Power Platform developmentConsolidated communication streams, revised subcommittees, and identified information gaps to enable purpose-driven meetings and improve decision making efficiency Revised, streamlined, and improved the Trip Leader and Trip Participant application processes to reduce redundancies via consolidation of a multiform process into a singular formStrategized the improvement of Membership Benefits focused on adding value, promoting long-term engagement, and creating a newly defined product offered to MembersManage DOCARE branding to improve organizational awareness, services, and outreach

Responsible for planning and follow-through of medical outreach trips to international destinations;Provide optimization solutions for data management and technology use including document creation and device recommendations;Manage invoicing and accounting services of $150,000 (travel expenses, pharmaceutical inventories, equipment storage, and transportation arrangements);Evaluate areas of opportunity for future growth of the organization through donors and sponsorships;Coordinate travel services and communication with international contacts and agencies, including embassy and consulate dignitaries;Arrange and direct educational doctorate lecture series for traveling medical students;Organize and manage traveler documentation and credentialing for doctors, medical students, and volunteer participants

Ensure Enterprise Leaders receive value far surpassing their investment through being the world's premium service delivery team.Support enterprise IT leaders with aligning appropriate research related to current initiativesAct as a trusted advisor to C-level & Senior IT executives of Fortune 100 companiesResponsible for ensuring success in executing organizational mission critical prioritiesDrive adoption of Gartner resources and capabilities to maximize value, satisfaction, and ROI for clientsCollaborate with internal partners on development of engagement plans and execution of objectives

Analyze labor staffing and scheduling ensuring the operation is set for success with necessary coverageVerify daily Cast shifts checking for discrepancies, missing or unaccounted for labor, and timely processing for accurate payCollect linen inventory and act as point-of-contact for Textile Services laundry operationsReview labor usage ensuring targets are met and justify and approve overages incurred

Oversee Public Area cleanliness and maintenance of Resort infrastructure and grounds-keepingLead evening team of Cast Members ensuring rooms receive turndown service, late service, and stocking of AM suppliesUtilize and employ skills from Housekeeping Management and Process Management roles stated above

Perform as General Manager on Duty working independently while providing support for operational teams;Exercise swift judgment to adapt to spontaneous and rapidly changing environments;Encourage partnerships between Resort operations to create streamlined Guest experiences and foster innovation;First Responding Leader with training in emergency response situations focused on safety and security

Lead team of 80 Cast Members in a AAA Four Diamond Resort Hotel delivering exceptional, luxury-level Guest Service including Club Concierge oversight;Engage Cast Members individually through teaching, developing, and mentoring performance to cultivate empowerment;Audit VIP client accommodations including Luxury and Signature Suites in Club Concierge for quality assurance;Consistently ensure brand integrity is sustained through risk assessment procedures in a professional manner;Influence business operations utilizing labor, cost, and time management skills without compromising the Guest experience;Provide courteous, empathetic, and personalized service recovery to Guests and Cast Members while exercising situational discretion;Communicate effectively to build productive relationships ensuring a seamless Guest experience and efficient operation;Analyze Guest feedback by reviewing and researching collected data to provide follow-up and necessary recovery;Leadership experience managing daytime and evening housekeeping service, turndown, and custodial of public areas

Represented Resort Management while supporting a 12 Cast Member team to deliver newly renovated rooms to Guests;Physically audited assets with Field Representatives and Engineering Leaders ensuring brand integrity was supported;Sustained partnerships with strong communication skills between agents involved to remain timely with minimal Guest impact

Built upon experience foundation of Guest Experience Manager and Renovation Back-Up Leader roles;Independently created out of inventory schedule for the renovation and preparation of 150 luxury hotel rooms;Prepared and inspected renovation area during demolition, construction, and restoration phases;Worked with multiple VIP associates ensuring all corporate level VIP requests were accommodated;Piloted new service and amenity standards that were implemented across Walt Disney World Deluxe Resort Hotels property-wide

Led daily operation to consistently exceed Guest expectations with high Guest Service Satisfaction score results; Increased efficiency and productivity through introducing the technical functions within FOSSE property management software to hotel General Manager which was later implemented; Trained Associates and peers on technological changes and rollouts within the operation; Conducted new hire welcome sessions and on-boarding, setup new team members for success, and provided feedback on daily performance; Created daily housekeeping assignments for rooms, public areas, lobby, and exterior cleanings with a conscientious focus on organization and efficiency to maximize productivity; Public speaking Leader of daily “Basic” motivational meetings involving all Associates, Housekeepers, and Managers focusing on daily operational outlook; Lead Inspector ensuring the Marriott Standard was being achieved in all 96 rooms each day; Provided performance management to each team member through one-on-one teachings and mentoring moments; Detail oriented and organized throughout inspection process and inventory management for all Housekeeping-related items (linens, amenities, tools, etc.); Proactive mindset by preparing second and third shifts with amenities while Housekeeping services were unavailable to Guests

Demonstrated ability to lead an operation of Associates through swift and thorough decision making to exceed and enhance the Guest experience; Dependable for managing and leading Front Office and Housekeeping operations with limited supervision; Cross-trained in Housekeeping, Laundry, Night Audit, and Inspection procedures; Analyzed daily reports, rate and transaction variances, and accuracy of prior days’ transactions; Accountable for Guest check-in experience and folio maintenance with cash and credit card management skills; Entrusted to monitor daily cash flows and review and investigate transactions and variances; Advanced technical skillset in room assignment process curated to Guest requests and rate adjustment consciousness; Independent contributor to overall operation through Night Audit role by securing facility in late evenings, processing Guest folios impacting next-day Front Desk and Housekeeping operations, and monitoring property management system with ability to detect operational advancements and challenges to upper management; Strong phone etiquette skills managing multi-lined switchboard with ability to make rapid decisions based on situational awareness

Utilized strong communication and organizational skills to manage front desk for campus administration building; Managed multi-lined switchboard; Assisted phone and walk-in traffic and had knowledge of 12 departments in the building; Created University forms and operational guidelines for University services

1% of student body selected to serve as ambassador for admissions department; Participated in student panels, college night, and provide campus tours to prospects

Managed planning, coordinating, and executing student events including academic achievement awards ceremonies, senior recognition dinner, and graduation; Executed emergency action plans for weather and student emergencies; Effectively managed confidential and proprietary student and school data; Handled all cash from 30 student organizations, processed deposits, and maintained updated balances through a manual tracking process with accuracy