FBA OpTIC certification class

Administers all City of Wilson enterprise networks, including infrastructure design, implementation, configuration, and maintenance of routers, firewalls, switches, VPN hardware, and wireless. Aids in the design and administration of the City of Wilson server environment, including Windows, Unix, Sun and Oracle servers, advising on secure implementations. Stays current with security threats, mitigation techniques and industry standards for emerging security issues. Advises of new solutions and implementations that fit into the network model. Leads training of Greenlight IT personnel on networking and security practices. Develops baseline usage and security metrics to allow for the detection of abnormal activities. Works to streamline existing methods of threat detection, and develops new mitigation strategies for potential different vulnerabilities. Administers overall network and server security including penetration and vulnerability testing, security audits from internal and external parties. Develops and enforces the City of Wilson's policies on security procedures and best practices. Maintains optimal routing with peer ISPs through BGP path manipulation and load balancing over peer links. Administers ISP email server. Creates and maintains full network topology diagram. Consults with Applications team and develops firewall policies in accordance to need. Designs expansions to new and existing FTTH inside plants, including equipment, transport and necessary applications and licensing. Administers ETI Servers. Administers Ookla Speedtest servers. Deploys and maintains Alcatel and Calix OLT shelves utilizing GPON technologies. Reviews scheduling of associated projects and identifies any possible conflicts. Maintains and submits all documentation (as-built drawings, progress and issues report, expense reports, timesheets, etc.) in a timely manner. Installs and neatly dresses all associated wiring.

Monitors the status of the SCADA system; enters information into the computer system; monitors volt and amp summaries. Performs devices operations using SCADA system in coordination with field personnel and following all standard operating procedures. Notifies industrial customers of load management operations. Receives telephone calls from the general public regarding concerns with lights, water, and gas utilities. Dispatches work crews via two-way radio. Performs after hours dispatch duties during storms and power outages. Enters tickets into Outage Management System in support of outage recovery operations. Performs load transfer operations and completes load transfer reports. Utilizes the Outage Management System (OMS) to support major outage recovery operations. Provisions commercial and residential broadband services using various software applications. Diagnoses and troubleshoots computer and related equipment problems in a variety of operating system environments. Answers and resolves help desk calls for City employees. Answers and resolves help desk calls from Broadband customers. Uses remote connection software to obtain control of computers in remote locations and repair user problems. Schedules and coordinates broadband service installations. Submits and monitors work orders using web based systems. Monitors network systems and facilitates problem resolution as appropriate. Works with vendors and manufacturers to resolve software or hardware product issues. Dispatches work crews for issues that cannot be resolved remotely. Maintains records of trouble calls and customer interactions. Provides Tier II escalation and support for broadband services. Performs other related duties as assigned.

SCTE chapter board member

Fiber Optic TrainerKnowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of OSP fiber optic equipment. Knowledge of PON networks and fiber optic transmission. Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations. Skill in the operation of specialized maintenance, test and fusion splicing equipment. Skill in operating specialized test equipment and ability to interpret test results. Knowledge in taking and understanding loss measurements. Documents all splicing information and provides to appropriate city personnel. Skill in oral and written communication. Skill in working with the public, both at customer's homes and in large corporate settings. Skill in reading and interpreting engineering drawings for fiber optic networks. Skill in operating Bucket trucks, directional drills and backhoe. Must pass technician installation exam. CDL license. Must be able to work independently with little supervision. Have basic knowledge of high and low voltage electrical lines and the ability to work safely around them. Must be able to work safely from heights, either on a ladder or by climbing a pole using hooks. Ability to work comfortably and effectively with the public is a must.

Climbs utility poles to install hardware, fuses and transformers. Maintains existing high and low voltage lines. Performs switching and grounding of distribution lines. Installs and removes cross arms, lighting arresters, primary and secondary lines, and span guys. Operates a bucket truck and digger derrick. Pulls wire to install electric utility distribution system. Installs underground utility services. Maintains and repairs substation equipment. Responds to after-hours emergency calls. Performs other related duties as assigned.