Korey Brooks Email & Phone Number

• Provide client support and technical issue resolution via remote access, e-mail, phone and on-site service
• Install, configure and test new equipment and software
• Propose, design, manage and implement projects
• Test beta software and experiment with proof of concept installations
• Track service request and document processes
• Provide after hours support

Rosalia, Washington, United States

We are a husband and wife team dedicated to helping small businesses be seen online and grow their business. We are the design company for you, whether you’re a small informational site or an e-commerce site selling thousands of products. We live to see you succeed. Our goal is to provide solutions that make your website worry free and profitable.We.

• Work as part of a team to provide technical support to customers by phone, email, and video calls.
• Determining the cause of the problems and provide prompt and accurate solutions.
• Troubleshoot Frontend and server side website problems including CSS, HTML, SQL, and ASP.NET
• Test beta software and experiment with proof of concept installations
• Use tools like Visual Studio Code, Azure Data Studio, and Git.

Lynnwood, WA

• Responsible for answering incoming customer calls and providing quick feedback to inquiries concerning system operations and provide timely diagnosis of system, hardware, software and operator problems.
• Train customers on the proper use of equipment, and software.
• Identify and replace defective hardware and software as needed.
• Assist customers with the installation of hardware and peripheral components, such as monitors, keyboards and printers through telephone support and remote access software.
• Assist customer with the installation of software onto computers and observe the customer's system functions and verify correct system operation.
• Recommend or perform actions to correct equipment or software problems

Bellevue, WA

• Resolve support tickets received by email and phone in a timely manner.
• Assist remote users by phone, terminal server, and remote assistance software.
• Assist with setup and use Outlook 2003, 2007, and Express.
• Configuring POP/SMPT/IMAP email Clients.
• Install and troubleshoot LAN network printers.
• Install software locally and remotely for users as needed.

Bellevue, WA

• Resolve support tickets received by email and phone in a timely manner.
• Assist remote users by phone, terminal server, and remote assistance software.
• Assist with setup and use Outlook 2003, 2007, and Express.
• Configuring POP/SMPT/IMAP email Clients.
• Install and troubleshoot LAN network printers.
• Install software locally and remotely for users as needed.

• Assist with the design and setup of over 100+ Business to Business websites.
• Assisting end users with support on Windows XP Professional based workstations.
• Train users and identify and troubleshoot solutions on all MS Office 2003 products.
• Assist with setup and use of internet applications and settings
• Support, train and troubleshoot company ERP system (DemandBridge).
• Create style sheets and ASP files for customizing websites.

• Responsible for answering incoming customer calls and providing quick feedback to inquiries concerning system operations and provide timely diagnosis of system, hardware, software and operator problems.
• Train customers on the proper use of equipment, and software.
• Identify and replace defective hardware and software as needed.
• Assist Customers with the installation of hardware and peripheral components, such as monitors, keyboards and printers through telephone support and remote access software.
• Assist customer with the installation of software onto computers and observe the customer's system functions and verify correct system operation.
• Recommend or perform actions to correct equipment or software problems.

• Monitor Automated Teller Machine communications over a worldwide network.
• Troubleshoot communication problems and use all resources available to reconnect communications. Including ping, trace route, and other tools to diagnose errors in network.
• Pro-active calling of clients to make them aware of problems and answer incoming calls to help trouble shoot problems with technicians and clients.
• Create trouble tickets with telephone companies if needed and provide updates to clients.

Information Technology Management, Computer Programing, Networking

Computer Programing, Networking