Led growing teams of CSM’s, Support and Engineering resources supporting large regional and/or vertical territories, including Financial Services, Marketing, Health Care and Global Supply Chain.Effectively directed book of business overseeing renewals, identifying new opportunities, services bookings, implementation success, and customer satisfaction. Delivered thought leadership on implementation considerations, user adoption, industry best practices, and other critical success criteria. Additional initiatives: Global B.I. Methodology, Commercial & SMB Account Segmentation

Owned the relationship and ultimate success of companies most strategic customers, including initial onboarding, strategy development, campaign execution and optimization, and retention. Developed a trusted advisor relationship with key stakeholders and executive sponsors to fully understand the customer's business strategy and measurements for success. Continuous thinking outside the box to generate new campaign ideas, tailored to the unique needs of clients.Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design.Brought lifetime value by driving customer satisfaction, overall health scores and adoption of software Worked cross-functionally within Sales to bring items to closure, which would include customer roadmap planning, escalated support tickets and pricing commits.Monitored account usage movements and other indicators, and engaged with customers if abnormal fluctuations occurred or if there were opportunities to improve customers’ instance.

• Managed a book of business which included Fortune 500 companies -- The Gap, American Eagle Outfitters, Levi Strauss, FedEx, USPS and Polaris Industries• Served as Project Manager to execute complex projects for business-to-business (B2B) clients to streamline supply chain, manufacturing, retail, and eCommerce operations.• Subject matter expert to 4 In-house Saas solutions, providing solutions to customers with features most relevant to their business needs.

• Oversaw line activations, promotions, service costs, and business opportunities for active accounts.• Enhanced book of business through effective cold calling techniques and generating account referrals.• Awarded title of Orange Bar Winner throughout tenure.• Oversaw a budget to provide customers with discounts and incentives as needed.