• Provide tier 2 support for the organization. Troubleshoot account and network issues.• Research various malware and conduct malware verification.• Maintain operational excellence, with willingness to learn additional technical expertise.• Provide log/network/malware/device analysis and making recommendations for remediation of security vulnerability conditions.

• Assist individuals in establishing entitlement to benefits under Social Security programs.• Have contact with the public either in face-to-face interviews or by telephone.• Completes SSI abbreviated applications, making determination of ineligibility to SSI benefits when reason for denial is clear.• Obtain, clarify and verify information which will be used to analyze claims and make decisions regarding entitlement to benefits. • Provides information and advice about specific retirement options and computes estimated monthly benefits payable at various ages.• Answers questions and resolves problems concerning Medicare payment.

• Service in store customer and inbound phone calls.• Plans and schedules the installation of new or modified security hardware, operating systems, and software applications.• Remote into devices to determine cause of error and or for system update requirements.• Resetting users passwords • Responsible for managing relationships with specific customers for their organization, including completing sales.• Identifies, plans, and document improvements to systems software application, and security for devices.• Communicating intelligently and accurately with consumers on technical issues