I'm responsible for keeping our ship sailing smoothly. Here's what that looks like:- Leading our operations team: I work with a talented group of 15+ professionals, guiding them to streamline our processes and improve our infrastructure.- Enhancing efficiency: I've restructured our meeting schedule, cutting internal meeting time by half.- Upgrading our systems: I've overseen improvements to our billing, filing, accounting, project management, CRM, and internal communications.- Leading Change: When big shifts are needed, I'm there to guide us through. I develop clear plans, work across departments, and make sure we're always acting ethically.- Improving Experiences: I've implemented new onboarding processes and tools to enhance both client and employee experiences. Happy clients and a productive team are key to our success.- Boosting productivity: By introducing a new project management platform and revenue capture processes, we've seen a 20% efficiency boost and doubled our Account Team's billable time in just a year.- Ensuring business continuity: I worked with our Leadership Team through our transition to remote/hybrid work, maintaining full service for our clients without any hiccups.- Improving team experience: I'm always looking for ways to make our workplace better, using data and insights to drive positive changes.My goal is to create an environment where our team can do their best work and our clients get exceptional results. It's challenging, but it's also incredibly rewarding.