Kori Cooper-Beauchamp Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

• Managed and uploaded products to Amazon and EBay accounts creating an opportunity to reach new target demographics and generate sales.
• Prepare and support the sales team, handling all customer samples between Sales/ Value Analysis/ Sourcing.
• Provide support and assistance to the Executive Leadership Team with answering phones, ensuring that the conference room displayed our current and latest products and prepare for weekly on site meetings.
• Managed over 15 customer accounts handling tracking inquiries, maintaining inventory product levels to ensure stock on hand did not completely deplete, customer pricing, and new item set ups.
• Train new hires on internal systems, procedures and processes.
• Provide sales team and customers with weekly reports which included current pricing and product availability.

Sandy Springs

• Identified, classified and disposition documents or other electronic content according to predefined characteristics such as applicable functional support, applicable business process, claim support and metadata.
• Performed and completed auditing process of GAP claims with adherence to QA guidelines, while maintain quota based standards.
• Operate data capture technology to import digitized documents into document management system.
• Establish contact and maintain effective professional relationships with insured parties, agents, underwriters, primary insurance and others involved in the claims process.
• Assist in determining document management processes and procedures to facilitate accurate, efficient, legal and secure access to electronic content through the Gap Process.

Sandy Springs, GA

• Handled incoming/outbound calls for/from external parties and customers in relation to GAP claim processing, explanation of process, explanation of benefits and escalations.
• Provided prompt communication while being a liaison between customers, lienholders, insurance parties and adjudication specialist
• Operated timely data capture and entry technology to import digitized documents into document management system.
• Maintained professionalism and confidentiality regarding all aspects of claim property damage, injury and other personal information.
• Performed various clerical duties under immediate supervisor and exercises independent judgment and decision making in accordance with specified policies and guidelines.
• Provided floor support and training to team of over 20 representatives

Alpharetta, GA

• Maintained and created blog post and content creation for social platforms
• Provided support to companies’ website, editing content and landing page execution
• Developed marketing and promotional material, while overseeing mailing and marketing campaigns daily activities
• Oversaw website traffic, customer service through online chats, target list scrubbing and engaged in client sales calls
• Executed webinars and seminars, as well as podcast and video content
• Interviewed clients to develop case studies and testimonials and in turn provided niche marketing plans and buying criteria

Alpharetta, Georgia

• Team lead and point of contact for escalated customer profiles
• Provided multiple levels of reporting to partners providing customer trends, analysis, projected costs, and contractual agreements resulting into average of 10-12% savings on enterprise account, and handled B2B channels
• Provided Customer Service through online chats. Served as guidance for Business Customers handling inquiries through self-service portal such as plan and feature changes, technical and global support, products/.
• Co-creators of “Demo Days” events for employees, which helped with generating product knowledge, and contributed an increase in accessories revenue for the BGCO Department
• Performed Quality Assurance, providing coaching feedback to Customer Service Representatives outlining the ‘Be the Reason’ call format
• Achieved 2015 year to date Rep NPS 100% and Company NPS 70%

Alpharetta, Georgia

• Operation projects which included being second level support to operations teams in various roles. Provided support from managerial standpoint in handing client issues from beginning to end. Handled escalated call type.
• Point of Contact for both direct and indirect Supervisors.
• Managed internal billing system DIMOND, investigating and finding resolutions for customer’s billing issues.
• Supported Supervisor in completing employee coaching by conducting side-by-side and providing Equality performance feedback.
• Utilized Be the Reason model to coach and provide feedback to reps on how to handle all customer call types.

Alpharetta, Georgia

• As an essential member of the Verizon’s Loyalty and Retention, designed to handle and save high risk customers, demonstrating a value in reducing overall churn by providing alternatives to customer requesting to.
• Team Lead assisted Supervisor in delivering side-by-side and Equality performance feedback.
• 176% to goal for Accessory Revenue per call in 2013.
• Achieved by rightsizing all customers into a device paired with an accessory to enhance their overall experience.
• 2013 Entire Rep Performance Year to Date 95.18% to a target of 91%.
• Achieved by building a strong rapport with my customers by being confident, expressing empathy, providing an assurance of help and leaving a positive impression

Brookfield, Wisconsin

• Managed several locations within the Milwaukee area, including a million dollar retail store and salon. Provided top level customer service, creating relationships with clients through continuous education on products.
• Hired and trained staff on store procedures, systems, and products and services of products and salon services.
• Implemented promotional events for the store and salon to increase traffic in sales targeting current and new customer base
• Monitored the growth of sales based on daily, weekly and monthly sales goals.
• Responsible for creating the monthly schedules for the team
• Ordered and maintained product inventory orders and provided monthly sales and productivity report

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Bachelor Of Business Administration (B.B.A.), Marketing, 3.4

Education record

Education record