Kori Church Email & Phone Number

Denver, CO, US

• Lead a team of 6 customer service members in managing online and in-person support, overseeing the delivery of exceptional service across 80+ live events with over 200,000 annual participants nationwide.
• Developed and disseminated clear, empathetic communication materials through detailed response templates for anticipated customer inquiries, significantly reducing response times and enhancing the quality of customer.
• Championed key projects and proposals, advocating for enhancements to the participant experience, and securing buy-in from stakeholders to drive organizational growth.
• Collaborated with event organizers to customize registration forms and processes, tailored to meet specific local government requirements, and ease the participant experience.
• Fostered a collaborative environment within the team, promoting knowledge sharing and continuous improvement to adapt to the evolving needs of event participants.

• Planned and executed social media calendars following 72 social pages to ensure consistent, compelling messaging and programming to drive engagement.
• Initiated a transition of the entire events portfolio to new CRM and registration platforms for a better user experience throughout the entire event lifecycle.
• Creating learning materials and lead virtual and in person trainings of the new systems to ensure seamless transition of customer service and onsite operations.
• Proactively identified and communicated opportunities for improvement based on social feedback, influencing strategic decisions, and fostering a culture of continuous innovation.
• Spearheaded the transition from in-person to virtual events during the COVID-19 pandemic, developing and implementing new communication plans and operations for the shipment of virtual materials to participants.

• Tracked industry trends and industry leaders to monitor analyze social plans, identifying new content ideas to adapt to current trends.
• Collected and reported customer questions and feedback to propose improved communication plans and event logistics.
• Implemented new social strategies to drive follow growth 35% to over 1 million followers for the Rugged Maniac Facebook page.

Boston, MA

United States

I worked remotely on various social media and social learning projects. I developed and implemented strategies for Bentley Systems to increase its presence against competitors on social media. In doing so, I generated weekly performance reports for the Social Media and Social Learning teams and performed analytical benchmarking against competitors. I also.

Dublin, Ireland

I focused mainly on website cleanup and website development for www.bentley.com and www.communities.bentley.com, as well as internal databases. Additionally, I analyzed Bentley's social media usage and success across various platforms and developed ways for Bentley Systems to strengthen it's social presence.

Acton, MA

I assisted a start-up company in keeping up with their high demand by working hands on fulfilling orders. I packaged the products individually, completed personal and wholesale orders, managed payment, and sent out shipments.

Concord, MA

I helped to manage a day camp for kids age 4-12, and facilitated activities for all kids at the club. I worked in groups to run birthday parties for kids by organizing games and activities, and completed necessary paperwork.

Acton, MA

I taught as an assistant teacher in a fourth grade classroom. I lead lessons and worked one-on-one with students to help solidify concepts and work through problems. Additionally, I graded assignments and completed other administrative work.

Bachelor Of Science In Business Administration, Co. Management

Activities and Societies: National Residence Hall Honorary, Ithaca College American Marketing Association (ICAMA), IES Abroad Ambassador.

Business Studies Program

Activities and Societies: Home school program ambassador Overall GPA: 3.82

Online Course, Project Management

Certificate of completion in Project Management Mastery from the Center of Professional Development.