Kayla Orr Email & Phone Number

Winter Park, FL, US

Reston, VA, US

• Leads the successful implementation of multiple concurrent SaaS and Cloud-based enterprise solutions for colleges and universities, ensuring projects are delivered on time, within scope and budget ($500k – $1.5M.
• Applies advanced project management techniques, including quality, risk, resource, and change management, to consistently meet project objectives and delivery high-quality solutions.
• Coordinates with 15+ cross-functional teams, conducts status and steering committee meetings, and resolves issues to ensure project milestones are achieved and dependencies are tracked.
• Mentors and guides less experiences project managements, enhancing team performance, while also identifying business growth opportunities.

Dedham, MA, US

• Reported directly to the CEO and involved in company goal setting, interviewing, onboarding, and determining if the existing talent is being fully utilized.
• Managed a team of project managers and configuration specialists.
• Conducted software demonstrations in the pre-sales cycle and responded to RFP/RFI’s for prospective clients.
• Created a P&L by client and product module for implementing projects by creating a time-tracking process with automated reporting. Used this information to increase net new implementation revenue by 20%.
• Developed an implementation methodology to streamline project timelines, standardize deliverables, and increase client engagement.

Waltham, MA, US

• Managed a team of Process Innovation Analysts and Robotics Process Automation Developers that created continuous improvement totaling an annual value of $2M+ in labor savings, vendor savings, and increased revenue.
• Responsible for the P&L, removed project blockers for my direct reports, mitigated risks on projects before they turn into issues, and maintained KPIs to track performance of Process Innovation, Quality Assurance, Call.
• Worked with the development team to ideate, scope, and plan automation bots. My team maintained 14 bots with a combined annual ROI of $3.67M (value of saved labor).
• Interviewed, hired, and mentored team with a focus on their personal and professional development.
• Set annual performance goals to align with company strategy and individual growth opportunities.

Waltham, MA, US

• Managed the project implementation team for both the WealthCare COBRA and internal Operations divisions.
• Acted as a first point of escalation on all active projects to address issues such as scheduling, scope, product defects, etc. that negatively impact clients.
• Collaborated with Sales to ensure my team’s resource capacity could meet pipeline needs, reviewed all statements of work to identify non-standard projects, and met with high-touch prospects in the pre-sales cycle for.
• Continuously sought out and executed process improvement opportunities for my team’s service delivery methodology, documentation, training, and administrative tasks to add value or drive efficiency.
• Created a structured onboarding plan for new hires to learn both company, team, and role-specific information. Interviewed, hired, and trained new employees.

Waltham, MA, US

• Managed the new product launch of WealthCare COBRA, a COBRA insurance administration platform, ensuring all cross functional departments (Sales, Marketing, Support, Professional Services, Product, and Customer Success).
• Managed WealthCare COBRA implementations including contract scoping, writing all statements of work, tracking project plans, anticipated, and mitigated issues or risks, conducted training and configuration sessions.
• Conducted software demonstrations in the pre-sales cycle and responded to RFP/RFI’s for prospective clients.
• Created all documentation to implement WealthCare COBRA including project plans, user guides, internal standard operating procedures, test cases, client-facing project documentation, and is responsible for keeping them.
• Responsible for all client onboarding, system configuration, data migration (wrote and executed the migration scripts), and post-live support.

Reston, VA, US

• Concurrently managed an upward of 35 small to medium projects and transformed non-referable clients to referable clients by amending negative relationships for projects transitioned to me mid-way in the project’s life..
• Led a team of 25 colleagues to streamline the ‘Project Initiation’ process that has been implemented to 70+ PMs.
• Trained our Services Engineering and International PMO on project implementation best practices for the Milton Keynes, UK office.
• Presented a new project schedule synchronization tool to internal and external executives that was implemented to the California Community College Consortium.
• Created product-specific training guides used to teach PMs the various approaches and best practices for implementing different solutions.

Reston, VA, US

• Led clients through discovery, configuration, training, user acceptance testing, go-live, and post-live support for a student information system (Colleague) and degree auditing platform (Degree Works).
• Maintained a 0% concession rate for all projects and a customer satisfaction score of 4.94/5.00.
• Created technical documentation, updated project plans and project dashboards, reported project health statuses, and consistently meet a 67% billable utilization target for up to 20 clients concurrently.
• Identified clients' knowledge gaps, non-standard business processes, and redundant data legacy student information systems.
• Partnered with Development, Support, Sales, Data Conversation, Integrations, and other consulting teams to provide customers with tailored solutions.

Master Of Business Administration, Business Administration And Management, General

Bachelor Of Science - Bs, Marketing