Gary Korte Email & Phone Number

Kansas City, Missouri, Us

Kansas City, Missouri, Us

Kansas City, Missouri, Us

Kansas City, Missouri, Us

Kansas City, Missouri, Us

Clear Lake, Ia, Us

Work with Client Executive to understand characteristics of the relationship, including frequency, types, and format of status and communication and to execute per the client communication planServe as the primary point of contact for the lead representatives from the client, outside of normal support processesMaintain awareness of all reported support issues, status, and related communication, and serve as an escalation point for support issues Review and submit for approvale to Client Executive billing and expense detail from Solution related projects and services, working with Accounting and providing modifications to prepare the invoice for Client Executive approval.Work with Solution clients to identify needs, requirements, and work needed. During soluiton projects, work with the Product Manager and Requirements Lead to communicate and define the unique Solution requirements and their priority, providing feedback to Project Managers and Client Executives on a frequent basis regarding performance. Responsible for maintaining an appropriate inventory of requirements from the client for the Solution, and working with the Product Manager to maintain a Solution roadmap, aligned with any respective Product roadmaps Act as a client advocate to the Product and Product advocate to the client, communicating the needs and perspective of Solution clients with Product leaders and the benefits of product proposed solutions to the clientAttend industry meetings related to the Solution when possible and provide updates to the team on new and changing issues

Create and execute project work plans and update them as appropriate to meet changing needs and requirementsManage day-to-day operational aspects of project and scopeManage overall project budgetReviews deliverables prepared by team before passing to clientsEffectively apply and enforce CMM process and standardsCommunicate with a variety of groups within a solution team, offering feedback and guidance to ensure solutions meet clients’ business needs and functional needsSupport and perform specialized work and make independent decisions in the following areas: Requirements Development, Data Analysis, Client Support and Quality

Responsible for creation of functional specifications to be used in the design and development of software for business productsProvide feedback and guidance to other Business Analysts’, Developers’ and Quality Assurance to ensure the software meets the functional and business requirements of the projectParticipate and coordinate in technical reviews for projectsDocument detailed requirements and functional specifications for new enhancements and functionality for the suite of products. Work with clients as necessary to validate the requirementsDevelop and provide business proposals and presentations to clients and perspective clientsProvide input on sizing and scheduling of assignmentsAssist in application training of staff and clientsSupport product management team ensuring requirements meet strategic roadmapsProvide forecasting and budget analysis related to the program roadmapOrganize and lead customer JAD sessions

Consulted as a lead analyst for a globally deployed company hierarchy management and compliance systemMaintained a close working relationship with external customer stakeholders to elicit and elaborate software requirement needsDocumented business requirements, user interface requirements and mockups, functional requirements, and use cases for varied stakeholder audiences.Supported internal and offshore quality assurance teams with their test case development and defect managementManaged Managed requirement changes throughout the project lifecycle, including impact analysis

Build, maintain and drive project plans from requirements definition through delivery to operationsDevelop release level plans, ensuring releases are delivered on time with quality and with the committed functionResponsible for identifying and driving resolution to potential project problemsPredict potential project problems, working independently to put preventative actions in placeProvide assistance in generating project billings for the clientServe as primary point of contact for the client regarding project mattersWill work independently to identify and drive to resolution project problemsDisplay initiative by early identification of project impacts

Primary report developer for Cognos 7.3Responsible for all customer report creation and enhancementsProvide production support for Cognos applicationsAssist IT in support of system/application upgrades, system maintenance and application issuesResponsible for report migration from Cognos 7.3 to Cognos 8.4 BI

Clear Lake, Ia, Us

Work with VP of Client Services to ensure that the Client Services team shares a common vision, business objective and works effectively together.Work with all Kingland departments to ensure clients are delighted with solutions and services.Measure and assess client satisfaction with products and services.Acquire and coordinate resources from other groups as needed to resolve customer issues.Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until completely resolved.Initiate and participate in triage meetings to share knowledge with colleagues and to efficiently resolve customer problems.Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.Monitor incoming work stream and plan team activities accordingly.Develop and deliver technical training to employees and clients.Implement and administrate organizations Customer Relationship Management tools.

Direct, administer, and coordinate major client accounts utilizing communication and judgment, while accomplishing goals and strategies.Assist Operations through monitoring, feedback, planning client communications, staffing and other methods to achieve client expectations for performance, hours, production, and quality.Analyze trends through daily reports, to proactively present clients with solutions and suggestions that meet corporate objectives and assist in program enhancement and growth. Document, facilitate, and implement all program start-ups ensuring successful test programs are completed.Develop company/client relationships in order to increase business and positively impact the bottom line of the business unit.Provide ‘crisis management’ as required by both reactive and proactive resolutions related to client needs.

Ba, Communications

Education record

Bachelor Of Arts