James Korth Email & Phone Number

• Drafted patent applications including claims, specifications and supporting technical drawings. • Inventions involved mobile communications and other wireless devices, computer hardware and software and business methods. • Participated in inventor interviews. Reviewed inventor disclosures including interview records and submitted inventor diagrams and invention descriptions. Researched patentability of inventions. • Modified drafted materials in response to patent attorney, patent agent and inventor comments. • Drafted formal Responses to USPTO Office Actions rewriting claims. • Reviewed Office Actions and analyzed prior art cited in Office Actions by USPTO Examiners. • Conducted Examiner telephone interviews. Developed arguments to counter Examiner objections made in Office Actions. • Worked closely with patent attorneys, patent agents, paralegals and administrators. • Originally applied for paralegal position but was hired to write patent applications and draft Responses to Office Actions. • Met or exceeded monthly and annual targets for hours billed.

Installed and configured operating system and networking software for home/small office customers.

As senior support representative on presale and post-sale technical support matters, managed Premier technical support contracts with select global accounts covering all customer support and services matters worldwide.• Managed communications between Microsoft support and product groups and selected large Microsoft customers. Owned responsibility for Premier support contracts with Microsoft’s largest customers.• Wrote detailed technical problem descriptions documenting critical Microsoft software failures at customer sites. Created action plans for Microsoft and customer senior management review including description of business impact of problem on customer.• Provided liaison between customer senior management and Microsoft management during resolution of critical situations involving Microsoft products. Communicated with hardware vendors during problem resolution to provide cooperative team approach to addressing problems.• Developed instructional materials and delivered training sessions on Microsoft Premier support contract usage to customer technical staff, managers and executives.• Tested pre-release Microsoft software and reviewed text and graphics of draft product manuals.• Interviewed Microsoft product developers and subject matter experts to increase usability of Microsoft server products for customers.

- Resolved hardware, network and Windows Server failures on Compaq enterprise server product line.- Provided presale consulting and recommendations to Compaq resellers on network design, capacity planning, architecting and integration of third party hardware.

• Supported Novell NetWare and IBM software products on IBM hardware platforms. • Worked closely with IBM account management and field technical personnel.

• Created lease funding business for independent equipment leasing companies. • Developed equipment leasing and finance programs for manufacturers and distributors of capital equipment to enhance their selling success.• Negotiated legal documentation; extensive dealings with outside corporate legal counsel.• Performed detailed analysis of customer financial statements, credit information and risk profiles.

Bs, Accounting

Activities and Societies: Psi Upsilon fraternity

Mba, Finance