Kortne Jointer Email & Phone Number

Arlington, Texas, United States

• Led the team in configuring credit card terminals, reading X12 electronic data interchange for dental claims, and troubleshooting digital x-ray devices for dental offices.
• Maintained a 100% monthly customer satisfaction rating for 3 years.
• Successfully transitioned from Zendesk to Salesforce and implemented a softphone system called CxONE for client support.

Dallas, Texas, United States

In my role as a Technical Client Service Rep I at Cox Automotive Inc., I leveraged my strong product knowledge in Dealertrack to provide world-class client support, meeting all SLA metrics with 100% client satisfaction scores. Using Salesforce, I created tickets, researched error messages, and submitted data for website improvement. Additionally, I played.

Nashville, TN, United States

• Effectively communicated payment delays to internal leadership team and prioritized escalations via weekly communications.
• Collaborated with sales, account managers, and customer care to ensure client success.
• Utilized Salesforce to track, monitor, and collect data for maintaining AR aging and increasing collection rates.

Greater Nashville Area, TN

• Managed collection accounts with a low 2.5% delinquency rate by building strong client relationships.
• Tracked high balance accounts of $15K+ using B2B model, collaborating with Sales and Project Managers.
• Achieved 100% customer satisfaction scores through effective communication and problem-solving.
• Utilized software like Access and Excel to organize customer data for efficient payment collection.

Hendersonville, TN

• Managed collections resulting in over $125K collected for hospitals and clinics.
• Handled inbound and outbound calls and emails in a call center environment.
• Utilized intermediate EOB knowledge and expertise in basic hospital terms and insurance knowledge.

Birmingham, Alabama

• Managed bakery operations at Panera Bread in Birmingham, Alabama, overseeing production, inventory, and customer engagement.
• Developed and implemented processes to increase bakery productivity and efficiency.
• Independently supplied breads and confections to over 600 customers daily, ensuring high quality and customer satisfaction.

Birmingham, Alabama Area

Navigated multiple screens and programs to resolve customer issuesPromoted Wells Fargo experience by delivering excellent product knowledgeHandled an average of 100 calls daily, ensuring customer satisfactionProficient in Microsoft products and various browsers for seamless operations

Montgomery, Alabama, United States

• First point of contact for client escalated issues; performed research and created tickets.
• Corresponded with project managers to ensure a streamline success for the client.
• Promoted different company products and services based on customer needs.

Bachelor Of Education - Bed, Education

Pastry Arts, Culinary Arts/Chef Training