Kortnee Johnson Email & Phone Number

Bozeman, Mt, Us

Kansas City, Missouri, Us

Kansas City, Missouri, Us

Kansas City, Missouri, Us

Remote, Us

Core Responsibilities:* Advised and guided integration activities of acquisition of Services company into Tackle.io* Developed rebuild of CX strategy and framework for a successfully operating Customer Success function* Led cross functional initiatives to drive overall Customer Success: Voice of Customer, feedback loops with product, customer health scores, 1:many programs for scale* Constructed, managed and measured program results with KPIs and OKRs* Created strategy and provided expertise for effective Customer Journey* Collaborated with all stakeholders to ensure consistency and progress: sales, marketing, product, support* Acted as Interim Manager for newly integrated Customer Success leaders* Participated and provided feedback into FY Budget and Planning

Austin, Texas, Us

Core Responsibilities:*Collaborate with Oracle leadership to facilitate organization-wide processes for annual and quarterly priority-setting, project planning, and implementation. Primarily worked on Cerner Acquisition. *Refine, improve, and implement organization-wide systems for defining project objectives, aligning project activities with organizational priorities and resources, and tracking and communicating progress against project objectives and timelines.*Monitor and provide regular updates on project progress and key performance indicators in collaboration with functional team leads.*Collaborate with other departments, such as Finance and HR to develop project budgets and track expenses and with Oracle leadership to coordinate staffing and other resources across projects.

Austin, Texas, Us

As part of the Office of the CEO, responsibilities include Go-To-Market (GTM) due diligence, financial model validation and overall post-diligence integration activities for Global Sales, Professional Services and Partner organizations. Specific integration activities include, but were not limited to: employee mapping, offer issuance, communications, incentive compensation structuring and alignment, enablement planning, deal flow support, sales pipeline migration, forecasting, partner onboarding and customer contract data migration.Core Responsibilities:* Performed extensive due diligence on Oracle acquisition targets on behalf of Global Sales organization to identify integration priorities and participate in preliminary integration planning.* Led and managed the integration of the acquired company into the parent organization, aligning the strategic, operational, financial and cultural aspects of the integration* Ensured collaboration and information sharing among workstreams through effective communication.* Monitored and tracked project progress against project deliverables; communicate project status, including roadblocks, milestones, successes with all project stakeholders.

Campbell, California, Us

The balancing act for a CoS in a quickly growing business is to fulfill the current needs of the CEO and company while keeping an eye towards building a team that can own and manage the focus area or project specifically over time. Core Responsibilities:*Part of key leadership team, reporting to the CEO of tech startup*Created and implemented standard processes across all functions: Marketing, Sales, Development, Product Management and Customer Success*Day to day duties also included HR and Finance responsibilities, as well as management of Mexico office *Led and managed Customer Success team; including onboarding, technical support, and adoption*Built FY revenue and expense model, as well as sales compensation planning for each quarter*Researched, purchased, and implemented key systems for business operations (i.e., Chargebee)*Managed MT Grant program awarded for new hires*Managed Bozeman office location

Austin, Texas, Us

Core Responsibilities:*Managed sales strategy and analytics team*Analyzed sales data and created reports for sales management*Managed SFDC and connecting systems *Set and tracked sales goals and targets with sales management*Created and implemented Incentive compensation plans according to GTM strategy*Developed and implemented sales strategies and plans*Improved operational efficiency and productivity through technology or process changes*Coordinated and collaborated with other departments and stakeholders*Key player in further integrating Dyn into Oracle

Austin, Texas, Us

As part of the Office of the CEO, responsibilities include Go-To-Market (GTM) due diligence, financial model validation and overall post-diligence integration activities for Global Sales, Professional Services and Partner organizations. Specific integration activities include, but are not limited to: employee mapping, offer issuance, communications, incentive compensation structuring and alignment, enablement planning, deal flow support, sales pipeline migration, forecasting, partner onboarding and customer contract data migration.Core Responsibilities* Perform extensive due diligence on Oracle acquisition targets on behalf of Global Sales organization to identify integration priorities and participate in preliminary integration planning.* Lead and manage the integration of the acquired company into the parent organization, aligning the strategic, operational, financial and cultural aspects of the integration* Ensure collaboration and information sharing among workstreams through effective communication.* Monitor and track project progress against project deliverables; communicate project status, including roadblocks, milestones, successes with all project stakeholders.

Core Responsibilities:*Creation, enablement and management of Customer Onboarding Program. *Analysis, implementation and administrator of Gainsight. *Planned, built and rolled out the Voice of the Customer Program. *Design of the Apttus CSM Methodology. *Formation of weekly health process for customers, including analysis and reporting. *Instrumental in building the Bozeman office. *Responsible for new team member onboarding. *Build and maintain relationships within all Apttus departments. *Manage the monthly Customer webinar series.*Managed Provisioning team of Apttus products for Customers

Austin, Texas, Us

Core Responsibilities:*Strategized with Product Managers on the pricing of new features and enhancements. *Created and implemented a process for communication and collaboration for entire Product Management group. *Executed planning and organization for special projects such as Open World. *Research for developing CAB for RNOW products/customers. *Drafted enablement material for the field on all new pricing changes. *Responsible for the Subscription Release Process for Pricing.

Core Responsibilities:*Managed overall budget for the school. *Responsible for hiring Director of the school. *Created and maintained a monthly newsletter on behalf of the school to send to parents. *Chairman of Parent Relations Committee. *Formed and followed through on fundraising activities throughout the year.

Bozeman, Mt, Us

Core Responsibilities:*Assisted in process development for client success team, professional services implementation methodology, sales compensation planning and execution.*Coordinated, prepared and facilitated weekly Client Health Meeting. *Actively participated in Manager meetings with new ideas, processes and methodology. *Built and managed reports for Professional Services, Customer Success and Customer Care/Support. *Acted as a liaison to Human Resources, Manager and employee in regards to hiring new employees. *Enabled and trained new team members. *Demonstrated considerable judgment and initiative in resolving problems and making recommendations for improved process.

Core Responsibilities:*Responsible for acceptance, oversight and management of 350+ US Retailer Accounts for GroVia. Managed the distribution of a Danish product in the United States, Hevea. *Crafted Newsletters and Promotional material to inform retailers and increase sales. *Coordinated, promoted and attended relevant national and international tradeshows. *Processed all wholesale orders through custom database driven website. *Provided one-on-one account management, phone and email support for all retailers. *Product knowledge training to all retailers. *Budgeting & cost controls. *Customer service excellence. *Team building/training/supervision.*Hiring and schedule management

Core Responsibilities:*Created position to help be a liaison between clients and project managers*Served on Board of Directors and helped manage company*Managed Payroll, Accounts Payable, Invoicing*Financial reporting*Researched and implemented new Accounting/Project Management Software (Ajera)*Training, onboarding and enablement of staff on project management software*Project budget tracking, proposal tracking*Created and implemented new employee orientation program*Marketing and event coordination