Kortney Baum Email & Phone Number

Jackson, Michigan, United States

Participate in Screening/Evaluating risk for issues submitted to the Enterprise Corrective Action Program (ECAP) Platform, to direct issue management to appropriate business unit.Facilitate cross-functional problem-solving sessions with Issue Owners in the business as part of the Investigation Phase of the ECAP standard.Performs Verification and.

Jackson, Michigan Area

Develop and analyze statistical reports for all levels of the organization, maintain OSHA Classifications and OSHA logs, manage all aspects of the injury and illness reporting program. Review all injury reports for accuracy and work with appropriate field organizations to ensure investigation and documentation, develop responses to industry surveys.

Jackson, Michigan Area

• Manage all aspects of the injury and illness reporting program.
• Maintain OSHA Classifications and OSHA logs.
• Review all injury reports for accuracy and work with appropriate field organizations to ensure investigation and documentation has been completed in a timely manner.
• Develop statistical reports for all levels of the organization.
• Develop responses to industry surveys.

Lansing, Michigan Area

• Handle incoming calls and inquires from customers and assist customers effectively by solving customer complaints.
• Discuss products offered and ensure customer satisfaction and successfully offer value added products and services.
• Tactfully handle confrontational and stressful interactions with customers, complete supporting paperwork and data entry as required.
• Accurately capture customer information and set up new customer accounts.