Kortney Baum Email & Phone Number

Jackson, Michigan, United States

Participate in Screening/Evaluating risk for issues submitted to the Enterprise Corrective Action Program (ECAP) Platform, to direct issue management to appropriate business unit.Facilitate cross-functional problem-solving sessions with Issue Owners in the business as part of the Investigation Phase of the ECAP standard.Performs Verification and Effectiveness Reviews (where required) with the Issue and Action Owners for Corrective and Preventative Actions that are deemed Risk Significant (High/Moderate).Assist the ECAP Systems Lead in development of ECAP software platform help documents (Standard Work Instructions) that supports End User needs in the SaaS platform (DevonWay).Supports training of business unit CAPA specialists as end users of the process and platform coming in the SaaS platform (DevonWay).Supports ECAP team in Key Performance Indicator (KPI) tree development, Operating Review metrics and overall Business Plan Deployment.

Jackson, Michigan Area

Develop and analyze statistical reports for all levels of the organization, maintain OSHA Classifications and OSHA logs, manage all aspects of the injury and illness reporting program. Review all injury reports for accuracy and work with appropriate field organizations to ensure investigation and documentation, develop responses to industry surveys, corporate Safety War/Rally Room Chair & data analyst.

Jackson, Michigan Area

•Manage all aspects of the injury and illness reporting program.•Maintain OSHA Classifications and OSHA logs.•Review all injury reports for accuracy and work with appropriate field organizations to ensure investigation and documentation has been completed in a timely manner.•Develop statistical reports for all levels of the organization.•Develop responses to industry surveys.

Lansing, Michigan Area

•Handle incoming calls and inquires from customers and assist customers effectively by solving customer complaints.•Discuss products offered and ensure customer satisfaction and successfully offer value added products and services.•Tactfully handle confrontational and stressful interactions with customers, complete supporting paperwork and data entry as required.•Accurately capture customer information and set up new customer accounts.