Kory Blanco Email & Phone Number

Irving, Texas, United States

• Assist with the maintenance and troubleshooting of all IT systems including servers, networks, telecommunications, software applications, PC’s, laptops, printers, Android tablets, and other devices
• Help manage deployment, upgrades, development and support of all IT systems
• Help manage all IT assets
• Enhance company-wide adoption and effective use of technology tools through "How to's" and creating SOP in the company Sharepoint
• Administers Office 365 cloud services, including Exchange and SharePoint
• Provides end-user technical support to users in multiple offices

Irving, Texas, United States

Richardson

Primary responsibilities include preparing computers for deployment to team members both local in office and remote employees across the country, this includes installing software and putting in hardware upgrades depending on business needs, setting up all needed equipment for work stations, trouble shooting hardware and software issues in both Windows.

• Respond to technical support line and assist customers with installation and trouble shooting of approved hardware/software.
• Resolved multiple tickets each day using USD Ticketing system while keeping first time call resolution above 95%.
• Responsible for assisting end users with Active Directory, Permissions, Outlook, Cisco VPN, SAP, LDAP, along with many other software applications. Assisted end users with installing and maintaining printers, scanners.
• Assisted management in writing knowledge tools for technical support analysts to use to help streamline the support process and keep call time within designated threshold.
• Lead new hire training to ensure readiness for the account.

Plano, Texas

• Respond to technical support line and assist customers with installation and trouble shooting of scanning hardware and Scansharp software.
• Create driver license templates to ensure our OCR software detected the proper characters within our ScanSharp scanning software.
• Assist with quality assurance before authorizing newer versions of ScanSharp scanning software to be released.
• Receive faulty scanners and ship new or refurbished units to customers who have hardware under warranty.

Frisco, Texas

• Responsible for the installation and maintenance of district supplied hardware and software.
• Set up audio and video components for speakers who visit the school.
• Maintained and repaired Xerox copiers, Dell printers and Brother scanners.
• Guided users on how to operate software/hardware.