Providing excellent guest and customer service on the 3rd shift. Balancing the day and turning the day for new operations. Finalizing sales and events payments for the Sales and Accounting Department. Sending daily reports to the corporate office and ownership!

Service with a Smile! Dedicated to people, passengers and company! The Sky is the limit! Mile High Safety Professional!

Mixed to Perfection and bottled with Love. “Liquid Love” are premium mixed drinks bottled and ready to drink over ice or straight from the bottle!Long Island Rum PunchLemon DropAmaretto SourMargaritas (all types) Mojito (different flavors)Hennessy Pineapple Sweet and Sour Tennessee (Jack Honey)Drink Sizes: 8oz, 12oz, Pints, Gallon Bottles, and 750ML. IG: @yndulgelounge #liquidlove #korydavisliquidlove #kdliquidloveEmail: bottled@kdliquidlove.comwww.kdliquidlove.com

Oversees, directs and manages property operations of a single property to assure optimum performance and continual improvement in the Key Performance Indicators; Brand standards, training and employee retention. Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

Overnight operations full services including Night Audit Processes and guest satisfaction on 3rd Shift. Accurate reporting of details for day time operations. Assisting with sales duties and routing of accounts on 3rd shift. Balancing and reporting the numbers for outlet operations.

Responsible for managing activities that are part of the production of goods, services, and employee growth. Duties not limited to but include managing both the operations process, guest services, planning, control, performance improvement, and operations strategy. Overall job is bluster growth through profit and ensure guest satisfaction.

Working to improve the efficiency and increase profits, handling the overall operations of EH Marietta. My duties include managing and developing staff, scheduling, structural and internal inventory, overseeing the budget, employing marketing strategies, guest satisfaction and retention, property improvement, room remodeling, building maintenance oversight and many other facets of the business.

Assistant General Manager ( AGM) Supervise employees, making sure they follow regulations and meet guest service standards. Work to realize financial objectives by motivating staff and implementing marketing strategies. Schedule employee shifts and administer payroll through time cards! Assist General Manager with task, reports and passing PPR.

Revenue GenerationDrive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing PSAV’s sales process and methodology.Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.psav.com, venue booking system, or other sources as assigned.Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.Relationship ManagementDeliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various PSAV supporting functions and departments.Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.Sales AccountabilityMaintain a healthy pipeline at all times that ensures achievement of established revenue targets.Ensure all known opportunities are in CRM and completely accurate and updated at all times.See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

Systems Used:Navigator, Compass, and ISAC - Integrated Sales and Catering Position OverviewAssist the Director of Event Technology, Director of Sales or Senior Sales Manager with selling event technology equipment and services and capturing business at a hotel location.Key Job ResponsibilitiesClient RelationshipUnder the direction of the Manager, secures the maximum amount of revenue and negotiates directly with clients on costs to ensure business is not lost due to pricing.  Develop and enhance relationships with Hotel sales and convention services employees.  Communicate by telephone and written correspondence to determine clients’ needs.  Review final billing with client and obtains approval on all event technology charges.  Develop and maintain long-term relationships with VIP and repeat clients.  Follow up with clients through thank-you letters and post-event service evaluations.  May solicit new business.    Sales CoordinationUse customized meeting diagrams, billing system and marketing materials to create and deliver sales presentations detailing equipment, services and labor estimates.  Assist Director with forecasting revenue and capture rate reporting.  Establish and maintain sales file to track all future bookings.  Attend all onsite inspections and pre-event and post-event meetings.  Complete all other duties as assigned.

Managing the Experience of our Corporate Housing Guest in numerous apartments in Washington, DC.Over 350 Apartment Units: Corporate Guest and Global Stays( Hotel Type Stays)On location tours for Corporate Guest in units, building amenities, and neighboring attractions.Minimum cash handling: only if a foreign guest chooses to pay in full at the time of check in !Travel from Property to Property over 9 luxury apartment buildings in DC. Apartment Inventory Control. Shipping and Handling from the warehouse!Quality Apartment Inspection AdministratorJob Duties:Assist with guest check in/out process; respond to guest request professionally and in a timely manner; monitor the quality and condition of the apartments; assist with ordering household inventory and storage; monitor apartment key inventory, perform apartment furniture set-up and minor repairs and maintenance and communicate with property management.

Property Management Systems: Yardi and Notifii Enhance the resident experience by creating and maintaining a warm, inviting, and professional environment.· Welcome current/prospective residents and their guests with courtesy, poise and professionalism (stand, greet, eye contact, firm handshake, etc.).· Personalize each interaction to maximize the customer experience.· Anticipate the needs of our customers and seek creative ways to exceed expectations.· Manage all incoming inquiries and warmly transfer to the appropriate party.· Act as liaison between customers, guests, and JBG associates.· Actively seek ways to resolve issues or concerns with customer and business needs in mind.· Diffuse and redirect difficult situations while maintaining decorum; apply common sense and judgment to work problems.· Build a sense of community such that residents feel comfortable and “at home.”· Adapt to constantly changing situations and personalities, ensuring quality service to all customers.· Project warmth, care, and concern for all, along with proper etiquette.· Maintain an organized and inviting front desk.· Complete all paperwork correctly.· Process/sort incoming mail.· Complete all data entry/computer requirements accurately on a daily basis.· Proofread and review all documents and reports to ensure error-free work.· Organize and coordinate work.· Other duties as assigned.

Key Job ResponsibilitiesSystems: Compass, Navigator,Helios, and Opera.Client RelationshipUnder the direction of the Manager, secures the maximum amount of revenue and negotiates directly with clients on costs to ensure business is not lost due to pricing. Develop and enhance relationships with Hotel sales and convention services employees. Communicate by telephone and written correspondence to determine clients’ needs. Review final billing with client and obtains approval on all event technology charges. Develop and maintain long-term relationships with VIP and repeat clients. Follow up with clients through thank-you letters and post-event service evaluations.Sales CoordinationUse customized meeting diagrams, billing system and marketing materials to create and deliver sales presentations detailing equipment, services and labor estimates. Assist Director with forecasting revenue and capture rate reporting. Establish and maintain sales file to track all future bookings. Attend all onsite inspections and pre-event and post-event meetings. Complete all other duties as assigned. Accounting/ Billing Documents financial transactions by entering account information.Substantiates financial transactions by auditing documents.Maintains customer confidence and protects operations by keeping financial information confidential.Prepares payments by verifying documentation, and requesting disbursements.Prepares special billing reports by collecting, analyzing, and summarizing account information for final payment. Provides all Business Center services for guests. Responds to all guest requests, as needed (i.e. Word processing, providing directions). Maintain a positive environment for Business Center team members. Lead by example in portraying a polished, professional image according to the guidelines in the Team Member Handbook. Provides quotes for Business Center equipment rentals. Provides business equipment set up and support.

Display clear and concise verbal and written skills. Communicate technical information effectively to non-technical audiences and presents information in skillful and enthusiastic manner. Demonstrate effective listening skills. Relay necessary information to other team members regarding customers. Provide on-floor technical support when necessary during extremely heavy business times. Assist with sets, strikes and operation of equipment in accordance with PSAV standards. Demonstrate knowledge of hotel and facility services. Communicate billing information to clients, resolves billing concerns and obtain signatures. Convey and enter billing changes and communicate billing challenges to appropriate PSAV team members. Cultivate and maintain relationships with hotel customers and meet client needs through advanced client contact when available.Respond to client concerns, questions and problems while client is on site.

Property Management System: Building LinkDeliver superior customer service; acknowledge residents by name and greet all guests.Direct service requests to maintenance and escalate issues as needed to management.Regularly attend Chamber meetings to learn about community attractions and amenities.Create and maintain monthly community calendar.Manage front desk by-log, audit, and package delivery.Provide assistance, recommendations, or resolution (and follow-up) for resident needs.Assist with administrative duties as assigned.

Front Desk Duties: Arrivals, Blocking, Pre-Keys, Package Set up, etc.Third party routing, Direct Bill set up, Relocating Guest: problem solving.Reservation and PBXService Recovery, Guest Relation, CRM and SALT.Hilton Honors Training and Loyalty ProgramUpselling Convention Hotel.Reason I left this position was working hours, pay, and a change of pace.

Check In Check outRun ReportsBalance Inventory3rd party reservations.Deposits, Billing, and Groups.Airport Property*******Reason I left this position is because I wanted to be closer to home and PAY!

Creating Business Relations with local Business and Hotels. Door to Door Sales Contacts. Setting up: LNR accounts, creating BEO’s, and updating i-RFP. Cold Calling/Sales Calls Report to General Manager and Owners weekly with leads, upcoming projects, and budget projection. Promoting the hotel on media sites. Organize Blocks for Meetings, Weddings, Family Reunions, and Extended Stay Living.Reason I left this position was medical!

Front Desk Management Operations: Blocking, TPI’s, Loyalty Reservations, and Reports.Training GSA’s, Interviewing New Hires, and Cross Training in Accounting/Sales.Supervising GSA’s check-in and out process and pushing Priority Club Loyalty ProgramResponding to Guest Service Relation issues on Merlin (Heart Beat) and Trip AdvisorNight Audit Coverage as overnight managerReason I left this position was a promotion to another property within Interstate Hotel Group! Candlewood Suites.

Front Office Duties/(Night Audit FOM)/SchedulingService Recovery, Reports, Scheduling, Interviewing, Purchasing, etc.Reward Program Training and Development, $3,000 in cash handlingEmployee Training, Hotel Standards, Front Desk Procedures, etc.Reason I left the Hyatt Company was a family emergency back home in the Virgin Islands. I am still eligible to be rehired.

Check in and out/Pre-blocking/Reg Card Verifications Coordinates all guest requests, informs guests of hotel services, features, and room amenities. Prepare, set up, stock, take down, clean, and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Uses suggestive selling techniques.