Kory J. Brumfield Email and Phone Number
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I am a transformative IT leader who executes all aspects of high-revenue global projects for large employers in both public and private sectors. I have worked for large government contractor GDIT, where I lead strategic IT programs and initiatives for large organizations like the Department of Veteran Affairs (VA), the Securities and Exchange Commission (SEC), Federal Deposit Insurance Corporation (FDIC) and the University of Maryland. I have been promoted through increasingly complex roles due to my expertise in:►Enterprise IT & Managed Services►Revenue & Profit Growth►Customer & Employee Satisfaction►Operational Excellence►Technological Innovation►Strategic Planning►Cost OptimizationCareer Highlights:➡️ Achieved 2021 Black Engineer of the Year Award (BEYA) for Modern-Day Technology Leader; awarded Federal Partner of the Year from the VA.➡️ Reduced GDIT attrition 16% and SBM turnover 14% through targeted coaching, mentoring, and development efforts.➡️ Grew DMI Customer Satisfaction (CSAT) score from 85% to 96%. Shifted SEC contracts to Fixed Firm Price, achieving 100% SLA compliance.Always looking to hire, mentor, and network with like-minded individuals, I welcome connection requests!
General Dynamics Information Technology
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Senior Director, Strategic Initiatives & Portfolio Management (Va)General Dynamics Information Technology Nov 2021 - PresentFalls Church, Virginia, UsCurrently, I oversee a portfolio of 6 programs – owning all portfolio management, customer relations, and financial performance initiatives – and lead 400+ staff in supporting 9-figure annual revenue realization. Highlights of Impact:►Reduced staff turnover 16% after implementing targeted employee engagement and mentorship initiatives. ►Beat annual revenue goal 4% – while reducing costs 8% and growing organic revenue 11% – by working with business and technical teams to amplify growth, improve customer relations, and ensure holistic program excellence. ►Serve as member of capture team; author large RFPs submitted to government bodies.
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Senior Vice President, OperationsSbm Management Services, Lp Jul 2021 - Nov 2021Mcclellan, California, UsAs the SVP of Operations, I led a team of Sr. Managers and VPs in providing operational support for a $160M revenue stream. Additionally, I served on a management committee dedicated to strategic global revenue expansion. I led my team to exceed all CPIs/KPIs – including sustaining a monthly profit margin of > 32% – by identifying gaps and tightening financial protocols. -
Enterprise Operations Program Director, Department Of Veteran Affairs (Va)General Dynamics Information Technology Oct 2019 - Jul 2021Falls Church, Virginia, UsAs the Enterprise Operations Director for the US government’s largest federal civilian program (500K+ end-users and 9-figure revenue), I oversaw a team of 600+ in delivering exceptional end-to-end program performance and managing a large-scale IT desk. This included managing a substantial P&L, which was leveraged for business & technical innovation, automation, tooling, internal & external marketing, and resource allocation. Highlights of Impact:►Led seamless transition of 600-member workforce to remote settings during COVID-19 crisis, contributing to successful contract recompete – recognized with BEYA award in 2021. ►Achieved 100% SLA attainment on rigorous service-level agreements – even during COVID-19 pivot to remote operations. ►Exceeded performance targets for 94% of all CPI’s/KPI’s.►Reduced cost 12% while sustaining profit margin of > 15% by leading change management efforts.►Boosted efficiency 40%, earning Federal Partner of the Year with UiPath for Cloud and AI solutions. ►Grew quarterly QASP, scoring 35% by creating and launching best practices and KPIs.►Served as primary interface between GDIT and high-level government officials.
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Enterprise Operations Service Delivery Program Director, Securities & Exchange Commission (Sec)General Dynamics Information Technology May 2017 - Oct 2019Falls Church, Virginia, UsI led this 9-figure IT services portfolio and an associated cross-functional team of 175 to outperform all KPIs and SLAs by: ►Shifting from Time & Material to Fixed Firm Price Contracts, achieving 100% SLA compliance and 98% of performance goals. ►Overhauling inventory processes to realize 95% accuracy rate in tracking software and hardware assets. ►Growing monthly profit margin 7% -- while increasing customer satisfaction – by optimizing technology implementations and instituting best practices.
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Enterprise Operations Service Delivery Program Director, FdicGeneral Dynamics Information Technology Apr 2016 - May 2017Falls Church, Virginia, UsLeading a 24x7x365 multi-vendor operations center that supported 9-figure revenues, I oversaw a team of 160 across various IT disciplines. I built and deployed a strategic IT roadmap that resulted in:►Reducing major incidents by 30%. ►Boosting response time 24%.►Growing revenue margin 28%.►Slashing attrition 6%. ►Achieving all program KPIs during ITSM transition from Remedy to ServiceNow.
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Director Of Enterprise Support Services, University Of Maryland – University CollegeGeneral Dynamics Information Technology Sep 2015 - Apr 2016Falls Church, Virginia, UsLeading a team of 225 in supporting 24x7x365 $12M revenue-generating operation, I implemented a robust policy framework, standardized processes, owned all program financials, and coordinated with subcontractors to ensure on-time, on-budget delivery. My Service Center and Desktop Support team surpassed monthly SLAs by an average of 7% and also:►Increased revenue margin by 12% through strategic staff reallocation. ►Slashed response time 14% following successful OLA implementations with vendor partners.
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Director It Operations (Department Of State - Vanguard 2.1)Dmi (Digital Management, Inc.) Jan 2015 - Sep 2015Mclean, Va, UsAt the world’s first integrated, end-to-end mobility company, I led ~300 employees in service operations – ensuring we met SLAs and KPIs while maintaining customer satisfaction and aligning operations with ITSM/LCAM standards and ITIL principles. Highlights of Impact:►Reduced attrition 15% by launching incentive plan and building collaborative culture.►Boosted CSAT score from 85% to 96% – while reducing average talk time 33% – by launching new training processes.►Provided advanced analytics to State Department – resulting in improving government decision-making. -
Senior Manager Of It Client Services (It Service Desk & End-User Computing) - FdicGeneral Dynamics Information Technology Aug 2014 - Jan 2015Falls Church, Virginia, UsIn this role, I oversaw 100 employees across multiple IT functions – leading the Service Desk and Desktop Support teams to achieve 100% SLA compliance by launching customer service and ITIL standards, instituting KPIs, and ensuring on-time, on-budget project delivery. Highlights of Impact:►Decreased ticket reassignments 12% through targeted coaching and mentoring. ►Improved Desktop Patching compliance SLA by 18%.
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Director Of Service DeliveryUnisys Apr 2013 - Jul 2014Blue Bell, Pennsylvania, UsLed ~350 personnel while directing multiple ITSM disciplines to achieve maximum operational performance in various service areas of IT. Managed the delivery of business processes and information technology services while implementing ITIL framework and ITSM disciplines internally or to clients with 9-figure annual revenues. Highlights of Impact►Increased monthly revenue on portfolios by an average of 7% by being granted additional service offerings.►100% SLA attainment across three portfolios ►Instituted staff reductions by consolidating and restructuring Service Desk, Field Services, and Asset Management resources to reduce cost by 16%. -
Director Information Technology Operations (Uspto)Imtas Jul 2011 - Apr 2013Reston, Virginia, UsUsing ITIL framework, managed multiple ITSM disciplines for the OCIO including incident, problem, and change. Provided continuous improvement and integration of IT operations. Increased performance metrics while managing multiple SLA’s and vendor performance for a total staff of 450 personnel. Highlights of Impact:►Increased First Call Resolution level from 11% to 90% by mandating utilization of the knowledge base. ►Enhanced Customer Satisfaction Surveys results by over 40% by improving vendor relations and creating Operation Level Agreements to hold resolver groups responsible for responding to users within specified time frames. ►Process Improvement: Developed Problem Management team to track trends affecting IT incidents and outages. Decreased average outage downtime by 20% through proactive trend analysis. -
Global Service Delivery ManagerTechnisource (Imf) Dec 2009 - Jul 2011Implemented effective and measurable service models to meet client’s business needs. Instituted service-level agreements with support initiatives to ensure service goals were met. Developed workforce planning for staff and contractors supporting local, regional, and international goals and objectives. Stayed current with service desk operations, management, and technology to maintain and increase operational efficiency.Highlights of Impact►Increased revenue margin by 16% as a result of being granted additional service offerings.►Improved ticket escalation response times by initiating a “Cradle to Grave” process which resulted in a Mean Time to Resolution decrease of 22%.
Kory J. Brumfield Skills
Kory J. Brumfield Education Details
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University Of Maryland Global CampusBachelor Of Science - Bs
Frequently Asked Questions about Kory J. Brumfield
What company does Kory J. Brumfield work for?
Kory J. Brumfield works for General Dynamics Information Technology
What is Kory J. Brumfield's role at the current company?
Kory J. Brumfield's current role is Senior Director, Portfolio Management & Strategic Initiatives at GDIT | PMP-Certified IT Operations Executive | Leading High-Value Global IT Projects | Enterprise IT & Managed Services | Top Secret Clearance.
What is Kory J. Brumfield's email address?
Kory J. Brumfield's email address is br****@****msn.com
What is Kory J. Brumfield's direct phone number?
Kory J. Brumfield's direct phone number is +167852*****
What schools did Kory J. Brumfield attend?
Kory J. Brumfield attended University Of Maryland Global Campus.
What are some of Kory J. Brumfield's interests?
Kory J. Brumfield has interest in Electronics, Cooking, Reading.
What skills is Kory J. Brumfield known for?
Kory J. Brumfield has skills like Team Building, Training, Security, Quality Assurance, Itil, Software Documentation, Crm, Team Leadership, Management, Technical Support, Strategic Planning, Sdlc.
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