Kory Kramer Email and Phone Number

+Gather market intelligence and guide development for Esri’s evolving capabilities in desktop GIS.+Thought leader on where to go next and how the broader market is going to be evolving.+Assist in competitive analysis and gap analysis.+Help minimize implementation issues by providing internal staff, partner community, and end customers with information on current and upcoming releases.+Maintain information (technical papers, PowerPoints, etc.) on best practices… Show more +Gather market intelligence and guide development for Esri’s evolving capabilities in desktop GIS.+Thought leader on where to go next and how the broader market is going to be evolving.+Assist in competitive analysis and gap analysis.+Help minimize implementation issues by providing internal staff, partner community, and end customers with information on current and upcoming releases.+Maintain information (technical papers, PowerPoints, etc.) on best practices, current release functionality, etc.+Assist with the generation of product marketing materials.+Develop demonstrations of existing and new capabilities in a context for Esri sales staff and users including distributors spread across the globe.+Support events such as the Esri Partner Conference, the Esri Developer Summit, and the Esri User Conference. Show less

+Gather requirements through product survey review, conducting Voice of the Customer calls, regular review and trend reporting of ArcGIS Ideas, and outreach projects focused on specific functionality.+Expanded role to begin building cross-team feedback systems such as modernizing a Support issue review and prioritization app used by all software development teams, building an ArcGIS Ideas Management App, and working with the Ed Services BI team to rebuild the ArcGIS Ideas PowerBI report… Show more +Gather requirements through product survey review, conducting Voice of the Customer calls, regular review and trend reporting of ArcGIS Ideas, and outreach projects focused on specific functionality.+Expanded role to begin building cross-team feedback systems such as modernizing a Support issue review and prioritization app used by all software development teams, building an ArcGIS Ideas Management App, and working with the Ed Services BI team to rebuild the ArcGIS Ideas PowerBI report to pull from the new Esri Community platform. +Compile and present feedback to ArcGIS Pro leadership and Product Owner teams, contributing to overall product direction, having focused on ArcMap equivalency, productivity and performance based on strong themes in these areas from users.+Promote ArcGIS Pro through conference presentations, internal presentations, blog writing, and video production. Show less

+Gathered user requirements through external communication with GIS professionals, including heavy participation in the ArcGIS Ideas site, monitoring the ArcGIS Pro GeoNet space, watching Twitter, Reddit and other social GIS forums, arranging direct Voice of the Customer video calls, and talking directly with users at conferences.+Compiled and prioritized trends for presentation to ArcGIS Pro product owners.+Worked across internal departments including Technical Support… Show more +Gathered user requirements through external communication with GIS professionals, including heavy participation in the ArcGIS Ideas site, monitoring the ArcGIS Pro GeoNet space, watching Twitter, Reddit and other social GIS forums, arranging direct Voice of the Customer video calls, and talking directly with users at conferences.+Compiled and prioritized trends for presentation to ArcGIS Pro product owners.+Worked across internal departments including Technical Support, Development, Professional Services, Education and Training to maximize GIS user feedback into the software development process.+Created online content such as knowledge articles, blogs, videos, user guides, and forum posts responding to trends from feedback. Show less

+Provide world-class technical support to end users of Esri software to effectively diagnose and resolve issues, while making a positive impression.+Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including ArcGIS for Desktop, ArcGIS for Desktop extensions, and other related desktop technologies. +As the Subject Matter Expert, document technical issues via issue tracking which involves authoring, technical editing, and publishing… Show more +Provide world-class technical support to end users of Esri software to effectively diagnose and resolve issues, while making a positive impression.+Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including ArcGIS for Desktop, ArcGIS for Desktop extensions, and other related desktop technologies. +As the Subject Matter Expert, document technical issues via issue tracking which involves authoring, technical editing, and publishing of Knowledge Base articles as well as authoritative online content. +Develop and create documentation used to partner with software development teams to troubleshoot issues and evaluate solutions.+Interpret user issues to determine or recommend software changes to product engineers.+Work in other technical areas of software support as customer and business needs require. Show less

*Help students problem-solve situations presented in exercises and troubleshoot technical questions*Manage the Online Learning Environment, coordinating content updates and communications with instructors

*Lead team of 9 employees in implementing long-term, strategic restoration of publicly owned urban forests through partnerships with six Puget Sound cities*Act as key program contact, developing and maintaining cooperative working relationships with municipal partners Frequently meet with directors, managers and planners of Public Works and Parks Departments from multiple cities *Manage $1.3 million budget including federal and private grants, and municipal contracts

*Coordinated restoration efforts for the Green Tacoma Partnership, a public-private partnership between the City of Tacoma, Metro Parks Tacoma, Forterra and other nonprofit organizations

*Led 12 Costa Rican staff across three core program areas of education, land stewardship, and science *Managed relationships with grant-making organizations, key donors, universities and government agencies both in Costa Rica and the United States*Organized 3 international bird watching tours in partnership with Wisconsin Department of Natural Resources*Redesigned Sea Turtle Conservation Program to include local businesses allowing 80% more protection of nesting beaches over… Show more *Led 12 Costa Rican staff across three core program areas of education, land stewardship, and science *Managed relationships with grant-making organizations, key donors, universities and government agencies both in Costa Rica and the United States*Organized 3 international bird watching tours in partnership with Wisconsin Department of Natural Resources*Redesigned Sea Turtle Conservation Program to include local businesses allowing 80% more protection of nesting beaches over previous year and strengthened partnerships with 3 local eco-lodges*Collected GPS field data to create detailed maps of research and conservation center including boundaries, trails, access roads and infrastructure to use as a planning and land management tool*Coordinated 3 Costa Rican field staff to steward 4,200 acres of Osa National Wildlife Refuge *Recruited volunteers and local business to plant 19,000+ native trees in a collaborative restoration project Show less