Kory Mathis Email & Phone Number

Lee'S Summit, Mo, Us

Kansas City, Missouri, United States

Manages a team of 6 team members focused on Commercial and Healthcare Client setups and Commercial Client billing through Account Analysis.Manages a team who validates data and processes monthly billing files for Commercial clients. Leadership responsibilities include: managing resources and team capacity to meet customer SLAs; collaborating cross functionally with business partners to streamline processes; leverage process actualization team to identify opportunities for… Show more Manages a team of 6 team members focused on Commercial and Healthcare Client setups and Commercial Client billing through Account Analysis.Manages a team who validates data and processes monthly billing files for Commercial clients. Leadership responsibilities include: managing resources and team capacity to meet customer SLAs; collaborating cross functionally with business partners to streamline processes; leverage process actualization team to identify opportunities for automation.Responsible for hiring, training and coaching staff that focuses on individual needs so every employee feels a sense of belonging and value in their role.Monitors unit costs and other expenses to stay within allocated annual budget.Built a robust onboaring plan to expedite new hire training and development. Show less

Kansas City, Missouri, United States

Manages a team of Pharmacy Benefits & Eligibility associates who work with benefits configuration, member eligibility, onboarding new business, and accurate ID cards.Responsible for Capacity Planning for my team to ensure customer responsibilities are completed efficiently and accurately.Leads cross functional project teams to drive results for new customer implementations and existing businessServes as primary point of contact to resolve escalated and complex customer… Show more Manages a team of Pharmacy Benefits & Eligibility associates who work with benefits configuration, member eligibility, onboarding new business, and accurate ID cards.Responsible for Capacity Planning for my team to ensure customer responsibilities are completed efficiently and accurately.Leads cross functional project teams to drive results for new customer implementations and existing businessServes as primary point of contact to resolve escalated and complex customer questions and issuesCollaborates with IT personnel to discuss and prioritize service tickets for sprintsCoaches team of associates on quality metrics, daily performance, annual goals, and daily interactions with stakeholders.Mentors team by discussing career development goals and helps associates create a plan to achieve them Show less

Kansas City Metropolitan Area

Coached team of 15 Small Group Account Managers regarding member eligibility and Small Group billing. Reviewed A/R to ensure premiums exceeding $4mil were received timelyServed as Subject Matter Expert for team, answering and resolving complex questions regarding Member Eligibility, Billing discrepancies, and Accounts ReceivableMonitored daily inventory for team and delegated tasks to team members. Responsible for ensuring team completed inventory timely and followed up… Show more Coached team of 15 Small Group Account Managers regarding member eligibility and Small Group billing. Reviewed A/R to ensure premiums exceeding $4mil were received timelyServed as Subject Matter Expert for team, answering and resolving complex questions regarding Member Eligibility, Billing discrepancies, and Accounts ReceivableMonitored daily inventory for team and delegated tasks to team members. Responsible for ensuring team completed inventory timely and followed up as neededReviewed various team data metrics and reported to senior managementCreated an Excel spreadsheet to track team and individual inventory timeliness more closely and monitored trends for senior leadership Show less

Kansas City, Missouri, United States

• Coded medical, dental, and vision benefits for employer groups with 100+ employees• Partnered with sales team to ensure accurate benefits were loaded for all members• Created health certificates for members so Customer Service team accurately shared benefit information with members• Directed a cross-departmental project team to publish new Operating Procedures for the large group coding process. This made onboarding faster and more effective for new associates.• Directed a… Show more • Coded medical, dental, and vision benefits for employer groups with 100+ employees• Partnered with sales team to ensure accurate benefits were loaded for all members• Created health certificates for members so Customer Service team accurately shared benefit information with members• Directed a cross-departmental project team to publish new Operating Procedures for the large group coding process. This made onboarding faster and more effective for new associates.• Directed a cross-functional project team that revamped the Quality Assurance process. This improved team quality scores by 15%.• Championed Thankful Thursday team initiative to encourage and maintain team camaraderie and positive communication in a virtual environment Show less

Kansas City, Missouri Area

• Managed a book of business with 30+ employer groups, including their Accounts Receivable, and built relationships with external stakeholders• Served as primary point of contact to external stakeholders to ensure accurate member eligibility across all BCBS systems•Responsible for collecting additional premiums on over $1 million in account receivables•Identified process improvements and implemented a cross departmental job aid to meet member needs• Responsible for completing QA… Show more • Managed a book of business with 30+ employer groups, including their Accounts Receivable, and built relationships with external stakeholders• Served as primary point of contact to external stakeholders to ensure accurate member eligibility across all BCBS systems•Responsible for collecting additional premiums on over $1 million in account receivables•Identified process improvements and implemented a cross departmental job aid to meet member needs• Responsible for completing QA of internal processes to ensure accurate processing of renewing and new groups Show less

Kansas City, Missouri Area

• Coached a team of 10+ tellers and bankers on sales and operational goals, which led to exceeding loan goals, business banking goals, and credit card sales goals for multiple branches• Lead Champion roles within the branch to create ownership and empowerment for my team•Prospected small business customers and built financial relationships with them to improve their business and build revenue for the branch• Proudly served countless customers each day to meet their financial needs… Show more • Coached a team of 10+ tellers and bankers on sales and operational goals, which led to exceeding loan goals, business banking goals, and credit card sales goals for multiple branches• Lead Champion roles within the branch to create ownership and empowerment for my team•Prospected small business customers and built financial relationships with them to improve their business and build revenue for the branch• Proudly served countless customers each day to meet their financial needs and increase revenue for the branch and district Show less

Blue Springs, Mo

• Held various frontline leadership positions to oversee branch employees in daily work• Met and exceeded sales and operational goals at different branches in KC area• Onboarded new employees and acted as primary point of contact on escalation issues• Spoke with customers daily to open accounts, book consumer loans, complete teller transactions, and recommend beneficial products and services to customers

Kansas City, Missouri Area

Run loss reports.Complete an insurance specific (anti-indemnification) project with other interns and present to senior management.Create marketing files for various accounts for my unit.Work with Applied system to aid Unit with daily tasks.Learn about Commercial Insurance industry and Insurance Brokerage.

Completed a Management Development Program to become a certified shift managerResponsible for processing deposits over $2000 per shift Monitored service times, ensured order accuracy, maintained a friendly atmosphere for customersControlled labor and managed food cost (waste)

Master Of Business Administration - Mba, Management

Bachelor Of Business Administration, Enterprise Management, Graduated

Activities and Societies: UMKC Ambassadors for Stopping Human Trafficking Completed 136 credit hours Former President of UMKC Ambassadors.