Kory Mcnail Email & Phone Number

Denver Metropolitan Area

In addition to our regular duties as a Digital Customer Relations Liaison, I also lead team projects including service alert campaigns, new technology testing and social media engagement. Monthly impressions on social media average 350,000 with engagements over 10,000. Our audience includes passengers, stakeholders, local media and city officials.

Greater Denver Area

Support the community management functions for RTD's online presence and act as an ambassador for the organization. Monitor in real-time, listen and respond to customers, news media, agency partners and other stakeholders on social channels. Participate in public conversations, answer direct questions, correct misinformation and address problems quickly as they arise. Report feedback themes and escalate breaking stories and urgent issues to management and appropriate staff. Monitor bus and rail operations to relay emergency notifications and operational status to RTD’s communications tools, including Rider Alerts, social media platforms, and website, for unscheduled/unplanned delays, crisis situations, service interruptions, and other events. Monitor customer communication channels in a fast-paced environment, where information changes rapidly, to ensure information is current and correct. Receive, interpret, and produce information and Rider Alerts regarding planned incidents and activities that will have an impact on RTD's services. Utilize a variety of computer software systems and tools to provide effective communication to RTD staff and the public. Produce, edit, and curate service-related content for digital channels. Coordinate with internal departments to plan the organization’s communication strategy and ensure an accurate and consistent message. Advocate for RTD's customers, working closely with Communications, Safety and Security, Transportation, Service Development, Accessibility, Maintenance, IT and other departments to pursue increased communication of information to external and internal audiences. Assist Marketing, Public Relations, and Customer Care staff with messaging and information. Foster positive relations with the agency's Bus and Rail Transportation Divisions, Contractors, and Communications staff.

Littleton, Co

I make sure you get to work on time. I help the light rail train system continue operating in a safe and efficient manner. Occasionally when we have large issues with the trains we are called out to put the trains back together enough to make it back to the shop for repairs, we think outside the box and are on very strict timelines.As a Supervisor at Elati, I am in charge of all maintenance on the trains as well as the mechanics performing the maintenance. We respond to any incidents on the main line & provide support to Control & MOW to keep delays to a minimum and ensure the public arrives to their destinations safely & on time. Our crews range from 5 to 15 mechanics and we regularly oversee vendors and other RTD divisions in our shop at the same time.As an Electro-Mechanic, I am responsible for diagnosing, repairing and performing preventative maintenance on the light rail trains. We have a web based system for tracking work performed on the entire fleet of trains, we use Oracle for parts inventory & locations and the Hub for tracking forms & needed files for the trains.

Greater Denver Area

As owner & operator of this business, I am responsible for all aspects of operations from advertising to taxes. I do all the photographs, post processing, social marketing, ads, website coding, finances & sales. I have created my own mobile app, several self published books and a social media presence that spans the globe. I use crowdfunding for various projects and books. I organize car shows & appearances through local car clubs and radio stations. In the off season of car shows I contract pinup & car culture portraits utilizing studios around town, converted garages to sets and modify hotel rooms to accommodate the style we are looking for.My photos have been used in automotive catalogues, car culture calendars and magazine articles.

Columbus, Ohio Area

I have been the main layout editor & designer for Sins Girls International magazine dept. I have final design input on all aspects of the quarterly magazine from cover to cover. We include interviews, model special & artist spotlights to accompany submitted images from Sins Girls around the world.

Greater Denver Area

As an Issue Coordinator I was responsible for a fleet of prototype vehicles from manufactures that included Mercedes Benz, BMW, Porsche, Toyota, Mahindra & Hino. These vehicles were tested for durability in real world settings, I would coordinate special events (ice tests, hot starts, extreme conditions) to test the vehicles as the customers needed. When groups of mechanics and drivers would arrive I would coordinate travel arrangements for the group, their tools and parts, and assist with shop setup and organization. We worked with each manufacturer on a contract basis.In addition, I removed damaged and malfunctioning components on these vehicles, performed service (tires, oil change, ect) and programed the electronic components as requested by the customers. This included flashing ecu’s, reprogramming individual components (dash boards, diesel fluid systems, calibrating sensors), and using customer software to troubleshoot issues. All data was stored via cloud servers or FTP transfers, we averaged 100 GB of data per week.

I oversee daily retail activities that include troubleshooting, catalog reference and cash register duties. In addition I resolve any customer issues, handle commercial special orders and even preform general maintenance on the store.Because of the store location, I was also responsible for starting up a commercial sales program for other businesses in the area (grease monkey, lube shop, Firestone) and began sales relationships with these customers that still exist today.

Aurora, Co

As Sales Manager you were responsible for customer service, inventory, cash reconciliation, safety and sales. Managers were ASE certified in several areas of automotive knowledge, including merchandising and sales techniques. We also reset store displays and shelving to corporate provided instructions.At this store I began the commercial sales program, starting with an average of $500 in sales per month to $7000 per month. I supervised a team of 3 drivers with a customer base of over 50 commercial businesses.

I was in the 140th wing Air National Guard at Buckley air force base. I was a machinist for aircraft & vehicles. In April I had an injury during training and was discharged medically as a result.

Bachelor Of Fine Arts - Bfa, Design And Visual Communications, General

Associates Of Arts, Arts, Humanities, Math

Computer Science