Kory Howard Email & Phone Number

Milwaukee, Wisconsin

Buildout of Salesforce CRM from scratch, allowing the system to be utilized by sales, relationship management, operations, implementation, and marketing teams.• Administer and maintain integrations between Salesforce and other systems• Work with business to build out new functionality, including both configuration and custom code solutions• Assist end users with reporting, dashboards, and import/export of data• Provide scheduled and ad hoc training to departments, teams, and individuals• Maintain systems, including user management, data / duplicate management, and security / compliance• Ensure architectural symmetry between different departments and systems to ensure changes are in the best interest of the company and do not cause adverse effects

Milwaukee, Wi

Administer and develop the following applications, including integrations:- Salesforce.com- BigMachines- OpenAir- DocuSign- ClickTools- JIRA (integration with Salesforce)Salesforce configuration and development work:- Create custom objects, record types, custom fields, and page layouts- Create validation rules, workflow rules, custom tabs, applications, and profiles- Create both triggers and classes for automation, integration, and commission calculations- Create custom Visualforce pages for account hierarchy views and commission dashboards- Full creation of new instance after company splitBigMachines administration and development work:- Creating new users and adjusting parts pricing; adding new parts- Commerce layouts, actions, pricing functions, and rules- Configuration layouts, hiding rules, optional item rules- Integration with Salesforce- Full creation of new instance after company split

Milwaukee, Wi

Administer and develop for:- Internal Salesforce.com platform- BigMachines instance- OpenAir- ClickToolsWork to integrate all systems with Salesforce platform.Provide training and support to end users for administered systems.

Appleton, Wi

- Provide estimates to business for small and large work efforts under consideration- Create Alternatives and Impacts and/or Decision, Analysis, and Resolution (DAR) documents- Create System Design Documentation (SDD), models, and prototypes for business as needed- Promote changes to testing and production environment using ANT packages- Assist in the rollout and maintenance of Salesforce Mobile and Salesforce for Outlook applications- Provide support for production issues (on call support) including maintenance support and updates:- Worked in Salesforce development and testing environments as well as Eclipse to create and update:-- Workflows-- Batch jobs and analytic snapshots-- Profiles and permission sets-- Reports, report types, and dashboards-- iFrame tabs for external web views-- Custom and standard objects-- Formula fields; custom buttons and links using JavaScript-- Integration points with our home office systems using ETL, JavaScript, and REST calls-- Custom triggers and related Apex classes-- Custom visual force pages and related Apex classes-- AppExchange partner packages

- Create Business Requirements Specification (BRS) documentation- Create BRS models and prototypes for presentation to end users for input and review- Organize requirements meetings and reviews- Introduction to CMMI- Maintain and foster communication between IT and the business- Create, review, and conduct testing including UAT and Business Validation for final approval

- Receive support calls from field staff, determined user’s issue, and resolved- Participate in User Acceptance Testing- Manage and create solutions for call center staff

- Developed and coded tools used across the business departments- Overlooked Lean Six Sigma white and green belt training- Developed PowerPoint presentations- Created Access Database for IT Continuous Improvement initiative tracking- Assembled fishbone diagrams, pipeline trackers, and process maps

- Assist and opening and closing store- Provide runback and dressing room support- Assisted customers in determining need, and provided recommendation based on feedback

- Developed and coded tools used across the business departments- Participated in Voice of Partner interview sessions for continuous improvement Kaizen- Lead Value Stream Mapping for continuous improvement Kaizen- Overlooked Lean Six Sigma white and green belt training- Developed PowerPoint presentations- Developed an Excel Visual Basic workbook used by IT managers across the company to track time sheets- Assembled fishbone diagrams, pipeline trackers, and process maps

- Assist and opening and closing store- Provide runback and dressing room support- Assisted customers in determining need, and provided recommendation based on feedback

Civil Engineering

Relevant Course Work: C++ Programming Engineering Computer Graphics Civil Engineering Computer Applications Statistics for Engineers

Civil Engineering

Relevant Course Work: - Engineering Economy