Kory Howard Email & Phone Number

Milwaukee, Wisconsin

• Buildout of Salesforce CRM from scratch, allowing the system to be utilized by sales, relationship management, operations, implementation, and marketing teams.
• Administer and maintain integrations between Salesforce and other systems
• Work with business to build out new functionality, including both configuration and custom code solutions
• Assist end users with reporting, dashboards, and import/export of data
• Provide scheduled and ad hoc training to departments, teams, and individuals
• Maintain systems, including user management, data / duplicate management, and security / compliance

Milwaukee, WI

Administer and develop the following applications, including integrations:- Salesforce.com- BigMachines- OpenAir- DocuSign- ClickTools- JIRA (integration with Salesforce)Salesforce configuration and development work:- Create custom objects, record types, custom fields, and page layouts- Create validation rules, workflow rules, custom tabs, applications.

Milwaukee, WI

Administer and develop for:- Internal Salesforce.com platform- BigMachines instance- OpenAir- ClickToolsWork to integrate all systems with Salesforce platform.Provide training and support to end users for administered systems.

Appleton, WI

- Provide estimates to business for small and large work efforts under consideration- Create Alternatives and Impacts and/or Decision, Analysis, and Resolution (DAR) documents- Create System Design Documentation (SDD), models, and prototypes for business as needed- Promote changes to testing and production environment using ANT packages- Assist in the.

- Create Business Requirements Specification (BRS) documentation- Create BRS models and prototypes for presentation to end users for input and review- Organize requirements meetings and reviews- Introduction to CMMI- Maintain and foster communication between IT and the business- Create, review, and conduct testing including UAT and Business Validation for.

- Receive support calls from field staff, determined user’s issue, and resolved- Participate in User Acceptance Testing- Manage and create solutions for call center staff

- Developed and coded tools used across the business departments- Overlooked Lean Six Sigma white and green belt training- Developed PowerPoint presentations- Created Access Database for IT Continuous Improvement initiative tracking- Assembled fishbone diagrams, pipeline trackers, and process maps

- Assist and opening and closing store- Provide runback and dressing room support- Assisted customers in determining need, and provided recommendation based on feedback

- Developed and coded tools used across the business departments- Participated in Voice of Partner interview sessions for continuous improvement Kaizen- Lead Value Stream Mapping for continuous improvement Kaizen- Overlooked Lean Six Sigma white and green belt training- Developed PowerPoint presentations- Developed an Excel Visual Basic workbook used by IT.

- Assist and opening and closing store- Provide runback and dressing room support- Assisted customers in determining need, and provided recommendation based on feedback

Civil Engineering

Relevant Course Work: C++ Programming Engineering Computer Graphics Civil Engineering Computer Applications Statistics for Engineers

Civil Engineering

Relevant Course Work: - Engineering Economy