Kory Luo Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

- Interact with customers on technical problems through emails, phone calls and Zoom meetings- Troubleshoot and replicate issues reported by the customers- Deal with critical and high priority/severity cases- A member of the critical care team supporting our customers resolve critical issues- Write internal and external faced knowledge point articles- Annotate responses for junior team members and help them with customer inquiries- Present new release feature to the support team- Provide pre-sales demo to prospect customers- First point of technical contact for China market- Work with Sales to maintain positive relationship with our Sales partner in China- Participate in the quarterly customer board meeting with major Japanese customers and our Sales partner in Japan- Conduct new hire technical training

Sydney, Australia

Silverwater, New South Wales, Australia

- Managed Google AdWords campaign - Performed website maintenance using WordPress- Exceed sales KPI set by the company- Collaborated with 3rd party web development company on refining the company website.

Sydney, Australia

• Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.• Analyzed performance of all marketing programs to identify the best opportunities for optimization.• Developed innovative product solutions grounded in clear understanding of customer needs.• Wrote creative and engaging briefs for internal and external agencies. • Compiled comprehensive lists describing product and service offerings.• Collaborated with advertising and promotion managers to promote products and services.• Collaborated with marketing and communications teams on standardization, design and production of marketing materials.• Worked effectively in a heavily cross-functional, fast paced environment. • Produced engaging online marketing campaigns.

Singapore

• Actively participated in User Acceptance Testing• Inspected, tested and measured materials, products and installations to spec.• Marked Application functionalities with grade and acceptance-rejection status.• Documented, filed and maintained proper inspection records and quality assurance documents.• Actively contributed throughout the project life cycle to offer solutions to problems, and provided support and guidance within the app development team.• Identified channel synergies and ensured convergence of services and user experience across online and mobile banking.• Undertook competitor and market analysis against product features, customer base, technologies, strength and weakness.• Identified, recorded and documented thoroughly and tracked bugs.

Master Of Information Technology, Software Development, Di

Part-time student

Bachelor Of Computer Science And Technologies, Information System

Interested in Java, project management, business analyst fields. Took project manager role and participated heavily in initiation.

Diploma In Businesss Information System, Information Technology, 3.65 / 4

Activities and Societies: IT Security Group, SOI ClubInducted into "Director's Roll of Honor" in year 2011 and 2012. Awarded "Merit Award".

Austrlian Business Culture

Activities and Societies: Australian Computer Society (ACS) member