Kory Moore Email and Phone Number

Troubleshot issues with Windows and Macintosh operating systems and ticket resolution, Migrate information, software, hardware support for OSXProvide remote & on-site support to clients apart of the Northern Trust networkSupporting desktops, laptops, printers, Servers, Virtualized systems, Routers, Switches, etc.SCCM software push, systems & user queries, inventory, Asset, patch Management, etc.PowerShell scripting, command implementation, and batch creation.Tracking, logging of laptops/desktop and peripherals, logging and track issues in detail to assist in root cause and resolution, Conducting WIN10 deployments virtually/remote and DesksideNetwork issue resolution, Hardware upgrading, firmware updating, Able to develop and interpret technical documentation for training and end-user procedures.Android, Apple iOS and Windows configurations, data package management for emails, instant messaging, and conferencing software.

Assisted with the delivery of software services and support for Simulation and Integrative Learning Institute in the Medical Education department. This includes setting-up, configuration and maintenance of all desktops, laptops, mobile devices, printers, networks and servers.Assisted with maintaining and updating operating systems and updates to support all software applications and operating systems on the Simulation and Integrative Learning Institute and the Medical Education department.Assisted users in recovering from hardware or software failures; Remove data from old computers, hard drives, and peripheral equipment for destruction or surplus; create back-ups, security measures Assist with the delivery of technical support for Simulation and Integrative Learning Institute and the Medical Education department. This includes setting-up, configuration and maintenance of all desktops, laptops, mobile devices, printers, networks and servers.Assisted with maintaining installation and updates to support all software applications and operating systems on the Simulation and Integrative Learning Institute and the Medical Education department.Assisted users in recovering from hardware or software failures; Remove data from old computers, hard drives, and peripheral equipment for destruction or surplus; create back-ups, security measures and contingency planning in anticipation of data loss.Maintained inventory of all Department hardware and software; Supervise collection and reporting of all departmental inventory data during bi-annual University inventory process.Facilitated teleconferencing using Adobe Connect, Zoom, Skype etc.Performed other related duties and participate in special projects as assigned. Stay current with contingency planning in anticipation of data loss.

Managed the day-to-day functions of using technology including but not limited to; network, email and various software systemsSupport of Macintosh (MacOS and MacOS server) Windows (desktop/server) operating systems, iOS devices (iPad, iPods) Google Console, including knowledge of Virtual Machine softwareAbility to deploy software using Network/Server/ Mobile device Management based software installationKnowledge and support of Workgroup Manager, Open Directory, Active Directory and Google Console Installation of all new desktop computers, servers, and computer related equipment (printers and other peripherals)Installation and troubleshoot use of interactive teaching solutions (boards and projectors)Repaired and replaced non-functioning computer equipmentCreated, maintained and update all required computer images Installed and support of software as necessary Maintained software license compliance records Supported telephone system issues as necessary and facilitating repair requests Maintained appropriate physical security and control on all computer assets, inventory records of all equipment (purchases, placements repairs and final dispositions) Maintained a working knowledge of all computer- related equipment in order to facilitate timely troubleshooting and repairs Utilized Think.Help.Desk and Ascension ServiceNow ticketing systems to answer tickets and service requests made by school staff and end users As an Active directory Admin, I added /deleted user profiles, added users to groups, created/edited group policies and edited group permissionsAsset management and tracking of around 600 school district devices; including iPads, iMacs, Windows PCs, laptops, Chromebooks, tablets, and handheld devices Performed housekeeping tasks and other duties as assigned.

Desktop, Laptop, printer, fax machine and initial setup for various fortune 100 companies.Troubleshot Windows and Macintosh operating systems.Utilized Symantec Ghost and Windows SCCM software for imaging and implementing scripts on different various computers.Used Office 365 in a business environment to Add end users to local groups, create policies, and add/remove end users to local groups.

Tear down computer componentsTesting individual computer parts, and peripheralsBuilding computers from used components Installed the GNU/Linux operating system on refurbished computers

Troubleshot computer hardware and software issues on staff devicesInstall network peripherals on the devices. Migrate Windows Small Business Server 2003 to Small Business Server 2008Reset passwords, added new user accounts using active directory

Marshall planes unto runway; chock wheels to stabilize plane; Unload/Load passenger luggage, cargo & mail off Airplanes. Deice planes in winter time when they are parked in taxiway.

Taught blogging skills to youth & adults in the Austin, Chicago neighborhood Enrolled students in computer literacy training classes