• Received and verified the compliance and integrity of samples.• Prepared and shipped bottle orders.• Communicated information and non-conformities to clients and project managers.• Recorded samples in the work order management computer system.• Sent receipt confirmations.• Created labels for containers and identified samples.• Received goods.• Organized and arranged samples.

• Presented English language workshops to French students aged 11-15 • Initiated and maintained an Access database to efficiently manage irregularly occurring workshops across 54 English classes in 2 middle schools with a combined student body of 1300• Designed a comprehensive database structure with 5 one-to-many relational tables linking teachers, class details, weekly progress for each lesson• Utilized the database to generate reports for reviewing and preparing for upcoming lessons, enhancing overall workshop organization and effectiveness.

• Handled an average of 45 consumer inquiries daily, addressing account details, billing, debt, and providing technical assistance through phone and written correspondence.• Safeguarded client accounts by exercising discretion in communications, ensuring confidentiality and building trust with customers.• Utilized ATLAS Salesforce CRM tools to meticulously track and document client interactions, creating cases for future reference and contributing to operational predictions.• Demonstrated strong problem-solving skills by de-escalating challenging situations through active listening, empathetic communication, and implementing effective solutions

• Collaborated with a team of 23 dons to foster community in a residence of 1000 university students, organizing 4 monthly events, including a community meeting, two French club meetings, and an offsite activity for residents • Facilitated discussions and negotiated mutually agreeable solutions to conflicts among residents, maintaining positive relations and ensuring lasting satisfaction with the solutions implemented.• Prioritized tasks and met monthly deadlines for proposals, reports, meetings, correspondence by implementing weekly work plans, ensuring efficient workflow and progress tracking

o Designed and delivered the first stage of a Community Needs Assessment; by consulting the organization’s Theory of Change, past program evaluations, patrons, program leaders to identify service gap themes; using the identified themes I retrieved geocoded Statistics Canada data then mapped out catchment area demographic characteristics on ArcMap which I was then able to analyze in a historical and city-wide context using descriptive statistics and formulate into a reporto Collected data for the asset mapping stage of the Needs Assessment, by surveying past and potential service organizations in the area through systematic cold calls and site visitso Presented report in ad-hoc meetings with a Community Developer from the city’s Department of Public Health, and officials from the Davenport Perth Neighbourhood Community Health Centre

• Developed and implemented engaging lesson plans for grade school students aged 11-14.• Delivered activities aligned with learning objectives and assessments outlined in lesson plans.• Effectively managed entrusted classes.