Kory Jones Email and Phone Number

Private Island Tours. Hawaiian Cultural Based Educational Tours of the island of O'ahu. History, Legends, Cultural Practices, Government & Politics both historic and present.

As a support services coordinator, I work with the families of Kamehameha Schools’ (KS) students, applicants, and members of the Hawaiian community to help them find the support services and programs that meet their academic and financial needs, including community-based programs as well as KS-funded opportunities. I provide instructional support and assistance with program applications via telephone and face-to-face conversations. I also provide intake services at the resource centers and at off-site community events, collecting and securing confidential documents, answering questions, and providing guidance and assistance with forms and processes. I also meet and collaborate regularly with colleagues in other departments to identify best-practice methods for serving our community, ensure documentation accuracy, and to help improve the overall experience for our clients.

Trainer domiciled at San Diego, Ca. Coordinate training classes for new hire employees, recurrent training for Hawaiian Airlines employees and vendors. Provide training and instruction on SABRE, Interact, World Tracer Web, policies and procedures, and all new hire orientation training and required regulatory training. Designed training to incorporate applicable methods to various shifts and job duty functions. Other responsibilities included overseeing airport customer service operations, managing daily flight reports, communicating with other departments, vendors, and ground support contractors, and managing ground-to-aircraft communications, all while working under pressure and managing the time-sensitive and highly secured procedures of loading and boarding passenger aircrafts. I verified rules, policies, restrictions and documents for international travelers including validating passports, and visas. I conducted classroom, on-the-job training, and onboarding for new hires and managed recurrent training schedules. As a Complaint Resolution Official, I was also responsible for addressing and resolving all customer complaints related to the Air Carriers Access Act. As a trained and certified Ground Security Coordinator, I coordinated interagency efforts between the Departments of Transportation and Homeland Security, the San Diego Airport Authority, and the various airlines to interface with passengers and manage local security protocols and compliance.

Supervised employees and direct reports in daily station and on-road operations. Managerial duties included short- and long-term logistics planning, communicating operational goals, coordinating schedules, processing timecards, facilitating meetings; analyzing and reporting budget variances, productivity, and performance, and mediating employee disputes. Responsible for meeting company service commitments, deadlines, policies and procedures, and general operational performance. Managed over 25 truck drivers overseeing pick up and delivery ground transportation routes. Hired and trained new employees and ensured recurrent training for regulatory compliance. Coached and mentored employees for career development as well as improved efficiency and performance, prepared performance evaluations, and provided remedial training as needed for existing employees. Coordinated and managed station facility operations, maintenance, and building scheduling. Other job titles: Environmental Liaison, Dangerous Goods/Hazardous Materials, Safety Manager and Ramp Supervisor. Supervised and trained employees in airport ramp protocol and ground-based aircraft loading procedures utilizing ground support equipment. Managed 3 flights and oversaw 4 air-cargo routes including the daily sorting of over 160,000lbs of air freight. Trained, monitored, and audited training and performed final verification of Dangerous Goods qualifications under IATA regulations, weight & balance qualifications, (jump-seat) passenger verifications, and aircraft marshaling procedures. Coordinated training schedule, audited training compliance, and monitored recurrent training. Worked effectively with critical time sensitivity while applying efficient, ethical, and safe work methods in accordance with FAA and OSHA regulations.

Senior Service Agent, FedEx Express, Honolulu HI (2001 – 2004)Responsible for customer service, sales, quality and compliance verification, payroll and reporting, scheduling, and training. Developed training programs to improve customer service and in-station processes. Streamlined, developed, and implemented several new procedures which resulted in improved team and station performance. Consulting with customers on productive, cost effective and efficient methods of meeting their needs and expectations in logistics, freight forwarding, commercial shipping and handling, and private shipping. Safety Coordinator and Courier Team Leader, FedEx Express, Honolulu HI (1995 – 2001)Supervised, organized, and directed a safety task force responsible for training and implementing safe work methods among 150 employees. Job required knowledge of OSHA regulations, auditing and ensuring regulatory compliance, analyzing workplace injury and accident reports, investigating all safety related matters, and developing training and support programs to meet organizational safety goals. Team Leader duties also included supervisory responsibility for and establishment of courier routes, workload distribution, facilitation among members, and administrative and intermediary duties between manager and a five-person work team.

Adult Education Teacher - For the Adult night classes, I taught introduction to the Hawaiian Language classes in addition to Beginning Hawaiian Language, Hawaiian History, and Hawaiian Cultural Practices. Sites included, Hauula Elementary School, Kaaawa Elementary School, and the Kahana Valley Community Offices.