Kory Salem Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana Area

• Responsible for bringing all operational departments in alignment with 2019 corporate goals to evolve the business.• These goals include creating new services offerings that give preference to ongoing recurring services, creating small service offerings that can lead to larger opportunities, and bringing together skill sets from segregated departments to provide expanded services that produce business outcomes.

• Responsible for the management and oversight of project management methodology, policies and procedures as well as Operations policies and procedures. • Oversee and review job costing, project financial performance, overall project delivery, customer satisfaction efforts and Operations labor utilization. • Provide input and assistance in recruiting and employee retention efforts. • Provide insight and oversee the go-to-market planning and execution for new products. • Continue to have direct oversight of the Data Department employees.• Continue to manage internal IT projects and support.

• Promoted as a result of proposing new position to Vice President of Operations to improve team management, as well as restructure internal organization.• Oversee staff of six networking, communications and pre-sales engineers that administer and support company products and services for customer systems, generating approximately $5 million in revenue.• Manage review, planning and evaluation of new VoIP and network systems to be offered to customers.• Coordinate implementation and upgrade projects and supervise first-level network engineers.• Initiate tactical and strategic planning for network and related projects, providing recommendations to senior leadership.• Developed mediation plans and strategies to restore system stability that resulted in the retention of four of the company's largest customers.• Established bidding process for new projects, creating templates for pricing and statements of work. • Managed planning, implementation and support of internal corporate IT resources.

• Managed company relationship with contractors for construction projects that included responding to requests for proposals• Led all aspects of implementation projects, adhering to company-established timelines and budgetary constraints.• Authored documentation of as-built drawings and operation manual submittals.

• Oversaw formal written proposal production, optimizing team responses and managing proposal quality.• Coordinated requests for proposal (RFPs) status through all stages of the process in accordance with official guidelines.• Compiled proposal material from various departments and staff that included pricing, technical response, representations and certifications, assumptions, exceptions, and supporting information such as product, technical and company information.• Ensured proposal compliance with business requirements, facilitating executive review and on-time delivery.• Maintained a knowledge base that contained employee-accessible information and answers.

• Wrote documentation, including general project overviews, bid responses and task instructions, to facilitate delivery of Data Networking, Telephony Integration and Cable Plant Engineering services.• Produced CAD-based drawings that provided a visual reference for installations and system configurations.• Generated Category 5 and Fiber Optic test reports.

• Created contracts, bid responses, technical literature, software manuals, and sales presentations. • Acted as the liaison between the corporate headquarters and the outside sales force that ranged in location from California to London.