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With an extensive background in managing client services from implementation to administration and technical support, I possess project expertise, from establishing business requirements to implementing post-launch initiative, that expedite the delivery or products and services. I also am well-versed in the establishment of project timelines, budgets and strategies that will generate the highest quality deliverables.As a supervisor, I lend a special focus on staff performance, conducting regular evaluations and designing programs aimed at improving productivity. I am also skilled in managing customer relationships, with a track record of maintaining an open dialogue with clientele to address and resolve service issues in an efficient manner.Currently, as VP of Operations, I oversee a staff of over 20 professionals that are subject matter experts in a wide range of business applications including Unified Communications, Contact Center, Customer Relationship Management, and Chat Optimization. I also play a key leadership role in technical infrastructure planning, as well as managing customer relationships.
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Solution ArchitectTtec DigitalIndianapolis, In, Us
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Solution ArchitectAvtex Solutions, Llc May 2020 - Present -
Vp Of OperationsCommunications Products, Inc. Sep 2018 - May 2020Indianapolis, Indiana Area• Responsible for bringing all operational departments in alignment with 2019 corporate goals to evolve the business.• These goals include creating new services offerings that give preference to ongoing recurring services, creating small service offerings that can lead to larger opportunities, and bringing together skill sets from segregated departments to provide expanded services that produce business outcomes. -
Director Of OperationsCommunications Products, Inc. Jan 2016 - Sep 2018• Responsible for the management and oversight of project management methodology, policies and procedures as well as Operations policies and procedures. • Oversee and review job costing, project financial performance, overall project delivery, customer satisfaction efforts and Operations labor utilization. • Provide input and assistance in recruiting and employee retention efforts. • Provide insight and oversee the go-to-market planning and execution for new products. • Continue to have direct oversight of the Data Department employees.• Continue to manage internal IT projects and support.
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Data Department ManagerCommunications Products, Inc. 2006 - Jan 2016• Promoted as a result of proposing new position to Vice President of Operations to improve team management, as well as restructure internal organization.• Oversee staff of six networking, communications and pre-sales engineers that administer and support company products and services for customer systems, generating approximately $5 million in revenue.• Manage review, planning and evaluation of new VoIP and network systems to be offered to customers.• Coordinate implementation and upgrade projects and supervise first-level network engineers.• Initiate tactical and strategic planning for network and related projects, providing recommendations to senior leadership.• Developed mediation plans and strategies to restore system stability that resulted in the retention of four of the company's largest customers.• Established bidding process for new projects, creating templates for pricing and statements of work. • Managed planning, implementation and support of internal corporate IT resources.
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Cabling Estimator/Project ManagerCommunications Products, Inc. 2004 - 2006• Managed company relationship with contractors for construction projects that included responding to requests for proposals• Led all aspects of implementation projects, adhering to company-established timelines and budgetary constraints.• Authored documentation of as-built drawings and operation manual submittals.
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Proposal And Documentation ManagerCommunications Products, Inc. 1999 - 2004• Oversaw formal written proposal production, optimizing team responses and managing proposal quality.• Coordinated requests for proposal (RFPs) status through all stages of the process in accordance with official guidelines.• Compiled proposal material from various departments and staff that included pricing, technical response, representations and certifications, assumptions, exceptions, and supporting information such as product, technical and company information.• Ensured proposal compliance with business requirements, facilitating executive review and on-time delivery.• Maintained a knowledge base that contained employee-accessible information and answers.
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Technical WriterCommunications Products, Inc. 1995 - 1999• Wrote documentation, including general project overviews, bid responses and task instructions, to facilitate delivery of Data Networking, Telephony Integration and Cable Plant Engineering services.• Produced CAD-based drawings that provided a visual reference for installations and system configurations.• Generated Category 5 and Fiber Optic test reports.
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Marketing Communications SpecialistIntegrated Information Services 1993 - 1995• Created contracts, bid responses, technical literature, software manuals, and sales presentations. • Acted as the liaison between the corporate headquarters and the outside sales force that ranged in location from California to London.
Kory Salem Skills
Kory Salem Education Details
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Frequently Asked Questions about Kory Salem
What company does Kory Salem work for?
Kory Salem works for Ttec Digital
What is Kory Salem's role at the current company?
Kory Salem's current role is Solution Architect.
What is Kory Salem's email address?
Kory Salem's email address is ko****@****hoo.com
What is Kory Salem's direct phone number?
Kory Salem's direct phone number is +131789*****
What schools did Kory Salem attend?
Kory Salem attended Purdue University.
What skills is Kory Salem known for?
Kory Salem has skills like Telephony, Voip, Networking, Ivr, Telecommunications, Cloud Computing, Cisco Technologies, Managed Services, Unified Communications, Call Centers, Contact Centers, Call Center.
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