Manage 70+ Employees through CRM, Security Training, and Agency programs. Onboarding and Offboarding employees through SaaS (Asana). Administer Cloud CRM Database, user permissions and configurations; create KPI’s (Applied Epic). Monitor and execute SpiceWorks Help Desk request in a timely manner. Deploy new PC’s, Phone System (GoToConnect) and Security structures via Active Directory. Create and maintain system procedures and workflows. Monitor and assist all Work from Home Employees with any obstacles. Handle contracts with vendors such as User Licensing, Equipment and Antivirus. Communicate with Third Party Vendors promptly on Cloud Based Program Issues (Applied Epic, RPost, Appriver,Phones, Backups, Antivirus, ISP, etc). Responsible for Operations and Building (Inspectors, Generator, Cubicle Floor Plans, Shred It).Marketing Responsibilities: Generate leads for Sales Staff through email marketing projects. Coordinate extensive changes to website with third party. Create all email marketing campaigns and client/prospect data through Constant Contact. Compile data analytics to spot marketing trends and provide feedback and suggestions. Create and edit marketing documents as requested. Implemented Agency Webinar Series with over 1400 registered prospects and clients in 2021.

IT Coordinator Responsibilities • First and Second, Third level support and troubleshooting of application and PC hardware related help desk tickets• Coordinate copier/printer service tickets and toner needs with copier vendor• Create tickets and follow up with vendors on issues that are unable to be resolved in-house• Setting up new PCs and deploying them to users, phone system, and security• User account and profile creation of new employees• Provide feedback regarding improving processes and increasing employee productivity• Create and update documentation of existing/new processes as necessary• Update servers periodically when needed• Maintain remote phone system (Jive)• Manage CRM database (Applied Epic)• Monitor and assist all Work From Home EmployeesMake updates and changes to our website• Coordinate with vendors for more extensive changes to our website• Manage client/prospect mailing lists• Utilizing Constant Contact, setup and send emails to clients/prospects as directed• Assist with marketing and coordination of regularly scheduled seminars• Mail-merging and printing of mailers and materials for marketing programs• Coordinate and provide tracking information on marketing activities including Pipeline Manager (CRM) and Applied Epic• Coordination of Search Engine Optimization activities and tracking of results• Coordination and development of social media• Handle all email marketing campaigns and list through Constant ContactBuilding; Grounds; HVAC; etc:o Responsible for contacting appropriate vendor to repair or troubleshoot issues with building, grounds, maintenance, etc.o Ensure building is up to code for local Inspectorso Work with outside contractors as needed.o Monitor Power Failure Generatoro Rotate office equipment when there is a new floor plan. Moving of cubicles and all equipment to new areas. o Removal and addition of cubicle walls.

KorySmart@gmail.comIT Support Responsibilities• First and Second level support and troubleshooting of application and PC hardware related help desk tickets• Assist IT Manager with various projects as assigned• Coordinate copier/printer service tickets and toner needs with copier vendor• Create tickets and follow up with vendors on issues that are unable to be resolved in-house• Setting up new PCs and deploying them to users, phone system, and security• User account and profile creation of new employees• Provide feedback regarding improving processes and increasing employee productivity• Create and update documentation of existing/new processes as necessary• Update servers periodically when needed Marketing Support Responsibilities• Make updates and changes to our website • Coordinate with vendors for more extensive changes to our website• Manage client/prospect mailing lists• Utilizing Constant Contact, setup and send emails to clients/prospects as directed• Assist with marketing and coordination of regularly scheduled seminars• Mail-merging and printing of mailers and materials for marketing programs• Coordinate and provide tracking information on marketing activities including Pipeline Manager (CRM) and Applied Epic• Coordination of Search Engine Optimization activities and tracking of results• Coordination and development of social media• Handle all email marketing campaigns and list through Constant ContactReagan Companies Webinar Series• Created and implemented the first Webinar series through GoToWebinar.• Created a marketing email campaign and registration for the webinar series.• Registered an average of 100 Prospects/Clients per webinar session.ARM Seminar• Generate and maintain a list of clients and prospects.• Handle email marketing to clients and prospects• Gather equipment and set up for the seminar

Build and maintain client relationships through prospecting and on-going service calls.Develop a client base and meet sales revenue and profit goals.Develop and implement effective marketing plans specifically targeted to assigned territory and client type.Work with individual clients to determine their advertising needs.Manage accounts receivable for client base.

Maintained the presentation of Highland and Genesee Valley Parks. Operated heavy ground equipment and provided assistance to customers.

Complete tear down of district wide computer system.Installed applications, memory, and hard drives. Provided assistance to employees about problems regarding systems.