Karen Osborne Email & Phone Number

Brisbane City, Qld, Au

Clayfield, Queensland

I had a desire to refresh my experience in private enterprise and to get back in touch with my hands-on experience managing projects as I strongly believe this is a differentiator for me in Portfolio Management positions. I was engaged to deliver two significant projects for the organisation, managing the work of internal staff and integrate the work of multiple vendors, over multiple time-zones:SonoReview: This solution enables radiology and cardiology to generate electronic and… Show more I had a desire to refresh my experience in private enterprise and to get back in touch with my hands-on experience managing projects as I strongly believe this is a differentiator for me in Portfolio Management positions. I was engaged to deliver two significant projects for the organisation, managing the work of internal staff and integrate the work of multiple vendors, over multiple time-zones:SonoReview: This solution enables radiology and cardiology to generate electronic and clinically assisted worksheets and reports with reports directly from modality. I managed this project from initiation to release at the first group of Qscan locations and handover (with a repeatable methodology and agreed plan) to an implementation manager to complete the remaining sites throughout Australia.Intelligent Worklist Management: This solution integrated multiple medical solutions to transform the radiology reporting experience to drive a constant productivity improvement regime that allows Qscan to do more with the same resources. I managed this project from initiation through requirements, design, build and testing and had full responsibility for the change management functions. I prepared a comprehensive implementation plan and handover documentation to ensure successful completion of this important initiative. Show less

Brisbane, Australia

I led a team of project management professionals in delivering the annual ICT Program of Work. I had responsibility for working closely with executive stakeholders in the City Planning and Sustainability division to deliver a suite of ICT projects that are enterprise-wide and/or public facing solutions and platforms that directly contribute to Councils strategic vision. My annual portfolio averaged $15M and an example of projects are:• A transformational program of work phased over… Show more I led a team of project management professionals in delivering the annual ICT Program of Work. I had responsibility for working closely with executive stakeholders in the City Planning and Sustainability division to deliver a suite of ICT projects that are enterprise-wide and/or public facing solutions and platforms that directly contribute to Councils strategic vision. My annual portfolio averaged $15M and an example of projects are:• A transformational program of work phased over 5 years to deliver enhanced business capabilities and modern technologies to replace legacy systems for the Brisbane City Council Development Services and Workforce Management functions, enabling them to meet their customer focused objectives. This included sourcing and implementing an enterprise-wide integrated Microsoft Dynamics Platform. • A three-year Spatial Enablement Program to implement critical changes that ensured the availability, reliability of Council’s spatial platforms in the cloud. These spatial platforms supported business operations and decision-making right across Council, and by the public who access Council’s spatial open data portal or online mapping solutions.• Flood Information Online Replacement Solution• New Urban Growth Model for Brisbane• Development Infrastructure Data Management• Service Delivery Enablement System (legacy system replacement) Show less

Brisbane

12 months: Undertaking program recovery services on a Local Government Systems Replacement program, focusing on a redesign and uplift of core Program Governance and a heightened Risk Management methodology. I uplifted risk capability for all delivery roles through hands on training and coaching services and supported the governance groups in executing their roles and responsibilities. Effectiveness of these uplifts proved to be beneficial during subsequent contract negotiations.6… Show more 12 months: Undertaking program recovery services on a Local Government Systems Replacement program, focusing on a redesign and uplift of core Program Governance and a heightened Risk Management methodology. I uplifted risk capability for all delivery roles through hands on training and coaching services and supported the governance groups in executing their roles and responsibilities. Effectiveness of these uplifts proved to be beneficial during subsequent contract negotiations.6 months: Seconded to City Planning and Sustainability Division to undertake an organisation-wide operational risk management assessment. I worked with senior management to review and update the information in the risk information system so that it was a current reflection of the divisions risk profile and that the ratings and controls were appropriate. Through this work, I was able to influence across other divisions to agree to a consistent risk management methodology which I documented and had approved Council-wide. I established a community of practice for risk practitioners within the organisation and I was selected on the Council wide procurement evaluation panel when a replacement risk system was in market.12 months: Responsible for uplifting the Resource Management function across the ICT Program of Work and then uplifting the Procurement (sourcing and contract management) functions, both proving successful through independent maturity assessments. Show less

Brisbane, Australia

Reporting to the Manager of City Parklands, I was engaged on a part time short term contract to analyse operations and implement change to increase operational maturity. Highly effective stakeholder engagement and communications skills were required in order to be successful because of the diversification of corporate stakeholders and interested parties. Key Achievements:Designed and led organisational change management program to implement process improvements, increasing… Show more Reporting to the Manager of City Parklands, I was engaged on a part time short term contract to analyse operations and implement change to increase operational maturity. Highly effective stakeholder engagement and communications skills were required in order to be successful because of the diversification of corporate stakeholders and interested parties. Key Achievements:Designed and led organisational change management program to implement process improvements, increasing staff capability through training and job satisfaction through effective stakeholder engagement and communication. Designed, developed and implemented:o Project Management methodologyo Project risk assessment tool for portfolio planningo Dashboard report template and processeso New fully functional Portfolio Governance Group o Procurement methodologyo Asset Management system (populated with audit results & lifecycle information)o Application business value and technical condition assessment (45 applications)o ICT Strategic Plano Prioritised ICT Roadmap and Investment Program (4 year projection). o Comprehensive ICT Portfolio Report describing how to implement the ICT Roadmap. Included detailed project briefs, risk assessments, high level schedules, resource requirements, budget bids and first level project work breakdown structure.Implementation of the new Project Management methodology was cited by executive management as the one most significant business achievement for the 2014-2015 financial year. Show less

Brisbane, Australia

Dec 2011 – May 2014 andJan-2010 – Nov-2010Leading and promoting project management methodologies, tools and processes that support the successful delivery of the ICT Program of Work. Ensure that the frameworks are fit for purpose, accessible and maintained. Aligning closely to Council policies, strategies and architecture standards, while not imposing an inappropriate level of overhead on projects. Design and deliver a project manager training program and provide ongoing coaching… Show more Dec 2011 – May 2014 andJan-2010 – Nov-2010Leading and promoting project management methodologies, tools and processes that support the successful delivery of the ICT Program of Work. Ensure that the frameworks are fit for purpose, accessible and maintained. Aligning closely to Council policies, strategies and architecture standards, while not imposing an inappropriate level of overhead on projects. Design and deliver a project manager training program and provide ongoing coaching and mentoring to the delivery teams.PROGRAM MANAGER - eDRMS (June 2011 – Dec 2011)The TRIM implementation program was a multi-year Tier 1 (transformational) project for Council with high organisation wide risk, impacts and change. Karen was accountable for managing all program functions across multiple delivery streams (eg. Risks, Issues, Schedule; Resources; Costs; Communications; etc.), chairing the PCG and secretariat for the Program Board.ICT PMSO MANAGER (acting) (Dec 2010 – May 2011)o Supported the CIO and Branch Management Team from an organisational perspective and set key initiatives to improve morale and retain quality personnel throughout the ISB restructure. o Justified support office requirements and explained impacts of change. o Ensured staff were informed, respected and given opportunities to contribute. o Wrote position descriptions and conducted remuneration negotiations. o Achieved stable PMSO head-count with all positions retained in the new design. o Achieved business continuity with all existing staff being placed into newly defined roles.o Developed a business plan for the PMSO clearly outlining the purpose and value of the group, with a roadmap showing short and long term goals for each functional role.o Successfully shifted the reputation of the PMSO from an auditing focus to a support focus, thereby demonstrating value to the business. Show less

Brisbane Area, Australia

Reporting to the ICT Portfolio Delivery Manager, the ICT Minor Works Program Manager was engaged to develop a repeatable and consistent method of delivering Level 2 ICT changes to Council (ie. low risk, low complexity and low cost requests). This was to be achieved by understanding Council’s PM2 (project management methodology then adapting and connecting best practice business Service Delivery (ITIL) models and Project Management (PMBOK) principals. There was no pre-existing framework in… Show more Reporting to the ICT Portfolio Delivery Manager, the ICT Minor Works Program Manager was engaged to develop a repeatable and consistent method of delivering Level 2 ICT changes to Council (ie. low risk, low complexity and low cost requests). This was to be achieved by understanding Council’s PM2 (project management methodology then adapting and connecting best practice business Service Delivery (ITIL) models and Project Management (PMBOK) principals. There was no pre-existing framework in evidence and delivering small ICT changes was expensive, complex, time consuming, poor quality outcomes and a significant cause of frustration for customers.o Produced Minor Works program charter and business plan. Achieved approval to implement from CIO and Branch Management Team. o Designed and rolled out Minor Works methodology - framework, templates, financial reporting, cost recovery system, trend analysis and status reporting, business process mapping, work procedure documentation and ISB-wide training program adjusted by audience type. o Established and chaired PCG, Change Control Board and Customer Reference Group.o Recruited, trained and led the Minor Works program team responsible for delivering the Minor Works initiatives. The team of seven contract Project Managers would be managing between 250 and 300 active Minor Works initiatives at any point in time. Show less

Brisbane Area, Australia

OPERATIONS MANAGER 2004 - 2008Reporting to the CIO/CFO Karen was accountable for the strategic direction, leadership and effectiveness of technology within the region - including voice and data communications, LAN and WAN administration, desktop computing, midrange computing, mainframe computing, SAP administration, security, web application hosting and customer service help desk. o Recruit, select and induct ICT professionals. Manage performance and remuneration reviews.… Show more OPERATIONS MANAGER 2004 - 2008Reporting to the CIO/CFO Karen was accountable for the strategic direction, leadership and effectiveness of technology within the region - including voice and data communications, LAN and WAN administration, desktop computing, midrange computing, mainframe computing, SAP administration, security, web application hosting and customer service help desk. o Recruit, select and induct ICT professionals. Manage performance and remuneration reviews. Provide career development and succession planning.o Ensure that at all times appropriate operational coverage was provided to all end-users in all geographically dispersed regions.o Liaise with Deere & Company to ensure appropriate integration into the global corporate environment. o Manage relationship and contracts with external service providers.o Set and control the Capital and Expense IT budgets.o Ensure that on all IT projects - the global JD-SDP methodologies, standards, templates and tools are used consistently and effectively by all employees. o Asia Pacific representative on the Deere & Company Enterprise Project Management Leadership Team. o Member of the JDL IT Planning Council responsible for project approvals, prioritisations, high level resource scheduling and authorisationsDEALER SYSTEMS MANAGER 2002 – 2004 o Consult with department heads to provide guidance on dealer system development, integration, deployment, testing, support and maintenance.o Project manage the roll-out of Deere & Company systems to the dealer community. o Maximise efficiency through data exchange opportunities between John Deere systems, the dealers and the preferred Dealer Management System (DMS) vendors. o Train dealer staff in all systemso Procure, setup and vendor manage the outsourced dealer help desk o Technical and content development of intranet site Show less

Adelaide

ABS provide Point-of-Sale and Business Management software to customers in Australia and New Zealand - specialising in supermarket, convenience, department and hardware stores. Reporting to the Managing Director, Karen performed various roles throughout the twelve years, including management of the administration and finance team, management of the installation, training and help desk support teams, sales and submissions. Karen was responsible for recruiting, performance managing and… Show more ABS provide Point-of-Sale and Business Management software to customers in Australia and New Zealand - specialising in supermarket, convenience, department and hardware stores. Reporting to the Managing Director, Karen performed various roles throughout the twelve years, including management of the administration and finance team, management of the installation, training and help desk support teams, sales and submissions. Karen was responsible for recruiting, performance managing and leading teams of 15 to 20 people.Key Achievements:o Travelled to Poland to train an international distributor in the installation, set-up & training of the Point of Sale (POS) computer system. Configured two customers & established ongoing support and sales processes.o Relocated to North Ryde, Sydney for a 6-month term. Tasked with coordinating the national IT Field Services department to identify business improvement opportunities, update processes, mentor staff and design/implement management dashboard and trend reports. Show less

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Management Of Portfolio (Mop) Practitioner, Project Management

Masters In Project Management

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