Digital Wallcovering Production Lead And Customer Service Representative
CurrentAs the manager of the digital department, my role is to project manage all digital orders on behalf of our sales organization. It is my responsibility to ensure all customer specifications, custom requirements, commitments and lead times are properly captured so that an appropriate price quote can be delivered for the customers. Once accepted my job is to ensure all milestones and commitments are met to ensure highest customer satisfaction with the job. I am the sole liaison between the customer, the sales rep and our delivery teams for each job.