Kostas Christodoulou Email & Phone Number

Barcelona, Catalonia, Spain

• Prioritizing and Introducing new product features.• Improved internal processes for projects and ticket support.• Introduced SD WAN owned customer newsletter.

Barcelona, Catalonia, Spain

• Started the first Wavelength promo campaign that boosted Sales opportunities• Introduced Wavelength connectivity to the Cloud• Working with Ciena - Strategic Partner to improve our products• Owning internal Sales tools and enhancing UX• Working to introduce Managed Services to the company´s catalogue and align to market needs• Solved legal and tax issues in Eastern Europe which were delaying opportunities

London, United Kingdom

• Created the product roadmap in 2021• Business Continuity Partner for the Product Team• Introduced a low-cost way to connect to Data Centres• Worked closely with Net Expansion team to increase network footprint• Introduced 400G as a Bandwidth in Europe and Asia (first company to do so)

London, United Kingdom

• Change Management - Migration from one Database to another• Built communication bridges between Product and Porting teams to improve customer satisfaction• Monthly marketing Newsletters over HubSpot• Ownership of teams colt.net page• Ownership and improvement of intranet product pages in order to ease the customer’s journey• Creation of new material in cooperation with Service Management, in order to better assist our Sales force• Performance reports on Key metrics… Show more • Change Management - Migration from one Database to another• Built communication bridges between Product and Porting teams to improve customer satisfaction• Monthly marketing Newsletters over HubSpot• Ownership of teams colt.net page• Ownership and improvement of intranet product pages in order to ease the customer’s journey• Creation of new material in cooperation with Service Management, in order to better assist our Sales force• Performance reports on Key metrics suchs as Revenue, Bookings and Orders Show less

London, United Kingdom

• Originated new customer facing collateral material such as network maps, using reference resources from other departments• Regularly wrote internal Sales newsletter for news/updates/changes within the Optical team• Designed and maintained the team’s Intranet pages on Wordpress• Provided intranet training to the Pre-sales team via Webex• Managed the Graduate Scheme’s social media pages (Facebook, twitter, Instagram, Snapchat). Also, controlled a budget with success for social… Show more • Originated new customer facing collateral material such as network maps, using reference resources from other departments• Regularly wrote internal Sales newsletter for news/updates/changes within the Optical team• Designed and maintained the team’s Intranet pages on Wordpress• Provided intranet training to the Pre-sales team via Webex• Managed the Graduate Scheme’s social media pages (Facebook, twitter, Instagram, Snapchat). Also, controlled a budget with success for social media advertising on Instagram and Facebook, in order to promote a work event Show less

London, England, United Kingdom

• Associate in the company’s Graduate Scheme as part of the Optical Product Management & Marketing Portfolio team• Produced new Easy Electronic Order Forms (EoF), with the use of complex formulas and macros (Virtual Basic) that are light to run, simple and also enhanced the customer experience. Additionally, this reduced the time taken to submit and process and order significantly• Handled the translations of documentation in a cost effective way in 6 languages• Worked efficiently… Show more • Associate in the company’s Graduate Scheme as part of the Optical Product Management & Marketing Portfolio team• Produced new Easy Electronic Order Forms (EoF), with the use of complex formulas and macros (Virtual Basic) that are light to run, simple and also enhanced the customer experience. Additionally, this reduced the time taken to submit and process and order significantly• Handled the translations of documentation in a cost effective way in 6 languages• Worked efficiently together with other teams in order to rebrand/translate/update the company’s collateral after the product list was simplified and under strict deadlines• Assisted in the design, testing and introduction of a brand new, user friendly and intuitive “On Demand” portal• Supported in the test and introduction of a new Pre-Sales Tool Show less

Stoupa, Kalamata, Greece

• Managed the cash desk, doing currency exchange and trip booking with great responsibility and professionalism• Promoted the company's trips with great success• Excellent cooperation and relationship with representatives from companies like Thomas Cook, Olympic Holidays, Sunweb and Ross Holidays• Dealt with customer service matters, like customer complaints and resort enquires in a timely and efficient way

Master Of Science (Msc), E-Business (E-Marketing)

Bachelor Of Science (Bsc), Economics