Kosha S. Email & Phone Number

Kosha S. is a Customer Experience partner at A.P. Moller - Maersk. They is proficient in Spanish, English and Hindi. Colleagues describe them as "Kosha was one of the brightest students I had seen at Indukaka Ipcowala Institute of Management. She impressed me in my interactive session with the students on the very first day of the MBA orientation programme. She was reasonably diligent in her studies and appeared to carry on her studies with ease. I have admired her frank and forthright views and convincing arguments on several issues of concern to the students, faculty members and institute. Her communication has been strikingly good and I rate her as one of the best communicators among her classmates. Kosha was a bold student who could champion any cause she believed in. In retrospect, I believe she had also developed a team of her classmates who had unshakable faith in her capability and purpose. As a Professor who had taught a few courses for her, as the head of the institution who had known all students of the MBA programme and interacted with them on a continuous basis, and as a good human being, I wish Kosha success in all her endeavours - current and future!"

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  Customer Experience Partner

  A.P. Moller - Maersk

  Sep 2023 - Present - India

  Key Responsibilities -Build strong and lasting relationships with customers and provide second-to-none customer service.• Take full responsibilities and end-to-end ownership of customer shipments and issues.• Engage in constructive problem resolution and provide solutions.• Act and communicate proactively and keep customers informed of any issues or changes in their shipment.• Address root causes and seek continuous improvements - constantly look for ways to improve work processes.Work independently and assist the team in realizing goals and standards - share knowledge and best practices.• Take responsibility for the execution of shipment lifecycle process including cross functional coordination.• Adhere to standardized processes and tasks without compromising customer experience.