Kostas Zevolis Email & Phone Number

Athens, Attiki, Greece

• An enthusiast project manager, eager to deliver products based on Customer needs, to foster business opportunities and excel customer experience. Manage complex projects of Qualco’s product portfolio with focus on PM.
• Gather requirements and define scope of work, plan project schedule and budget.
• Managing Changes in scope, schedule and budget following predefined processes
• Stakeholder management and project reporting, internal and with customer, influencing critical decisions
• Identify and closely monitoring risks, execute proactive and mitigation measures
• Working with waterfall and agile approaches

Athens, Attiki, Greece

• Driven by a passion for optimizing business processes, exploring data dynamics, and implementing solutions that drive digitization and successful business transformation. With a strategic view and leadership, eager to.
• Managed the Dark NOC automation project for Cosmote, covering Fixed Access Network, Radio Access Network, Optical Network, and Microwave Network. Collaborated with domain experts to train and support, build software.
• Delivered the fully automated Dark NOC solution for the Network Operation Center for Telecom Mobile Czech Republic, Slovak Telecom, and Austrian Telecom.Customer Experience and Digitization:
• Developed a comprehensive troubleshooting tool for Customer Care Agents, incorporating guiding screens and fully automated flows for Fixed, Mobile, Retail, and Corporate products.
• Analyzed, designed, implemented, and delivered flows for the Cosmote App to foster digitization and provide excellent user experience.
• Created several automated mechanisms including Service Verification and Proactive Fault Handling to improve processes and enhance customer experience.

Athens, Attiki, Greece

Member of the newly established SD NOC Squad within the TDI, leading the development and implementation of automated Network Operations Center solutions for all Deutsche Telekom’s NatCos.

Athens, Attiki, Greece

• Senior Specialist in the TST Competence Center, a team of hand-picked specialists focused on transformation, automation, KPIs, and process optimization for field technicians. Serving as the Cosmote representative.
• Target Service Operating Model: Developed a comprehensive model for future optimal operations of the Service Operation Center, Field Technicians, Network Operations, and Call Center, encompassing tools, processes, and.
• KPIs and Strategy Design: Actively contributed to the design and implementation of key performance indicators and strategic plans for Field Service Operations.
• Automation Solutions and Business Optimization: Designed strategic automation solutions to optimize everyday business operations for all Deutsche Telekom’s NatCos.
• A.I. in Field Service: Developed a future-proof plan utilizing A.I. and creating use cases to boost Field Technicians' operational efficiency.

Athens, Attiki, Greece

• Key Achievements (part 2):Transformation:
• Led the 3F project (Fault Free Field) within Cosmote, reducing faults forwarded to the field by 22% within two years and increasing Customer Care Kill Rate by 15%.
• Managed the SOC Optimization and Efficiency project, decreasing repeated faults by 15% and increasing efficiency by 10%.
• Actively participated in the Cosmote Fault to Repair Agile Squad as Chapter Leader for SOC/NOC, gaining hands-on experience in Agile Methodology and Tools (Jira and Confluence).Analytics and Reporting:
• Fault to Repair and Order to Bill processes analysis by conducting numerous studies (NPS, Repeated Faults Rate, Truck-Roll Reduction, Network-driven data for major faults).
• Automated Mechanisms analytics and reporting by constantly evaluating, proposing process and automation optimization.

Athens, Attiki, Greece

• Led the consolidation of four separate traditional Network Operations Center (NOC) shifts dedicated to voice network and platforms into a unified core management team. Oversaw the transition of traditional NOC.
• Providing 24/7 first-level support, comprising network monitoring, management, and troubleshooting for IMS Network, AXE/EWSD SPCs, Voice over WiFi/LTE Service Platform, IN, and Number Portability platforms.
• Offering 24/7 second-level support in troubleshooting customer tickets for retail, business, and Syzefxis customers.

Athens, Attiki, Greece

Head of Service Operating Model for Voice Services and Voice & Real Time Cluster developing. Responsible for developing and overseeing the service operating model and shaping the strategic direction, operational effectiveness, and customer satisfaction for voice-related services within an organization.

Athens, Attiki, Greece

NOC Engineer specializing in EWSD SPC and IMS Network operations. Proficient in monitoring, maintaining, and troubleshooting EWSD SPC and IMS Network infrastructure to ensure optimal performance and reliability. Skilled in diagnosing and resolving network and customer issues promptly to minimize downtime and maximize service availability. Committed to.

Master Of Science - Ms, Networking And Data Communications

This course offered the knowledge and skills for designing, developing and operating secure IP-based networks. It offered practical skills.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering