Kostia K. Email & Phone Number

California, United States

United States

San Jose, California, United States

San Jose, California, United States

* Installed and Troubleshoot Pavilion HW and SW.* Travelled & performed installations at remote sites.* Performed some managerial tasks such as onboarding training new employees, scheduling, phone system.* Trainer and resident expert of NVMe-oF, RDMA, Infiniband, RoCE & Lustre, GPFS, Object Store & Kubernetes use cases.* Collected and arbitrated weekly Engineering and Customer Success meeting.* Oversaw Colo Datacenter where I serviced servers/pavilion/switch/cabling.* Documented operations and technical processes.

Santa Clara County, California, United States

* Provided Support for Cisco partners. Provided support during their specialization phase.* Automated scheduling between partners and internal teams using MS Sharepoint, PowerAutomate / Flow, Forms, Smartsheets, standalone server for specific REST calls.* Scripted k8s clusters from scratch. Used Helm+k8s+python to deploy webex bot for the Sandbox team* Experience developing + debugging API code in Python + bash. Built experience with other DevOps tools

Campbell, Ca

* Support enterprise business with multiple storage filers* Support networking & Cloud storage services* Created many of the commonly used support tools with bash and python.* Proficient with writing scripts on the spot to fix/analyze filers. Grep, Awk, Sed come naturally.* Create internal knowledge-base articles

San Jose

Work with Engineering on resolving issues. Work with L2 and train advanced subjects. Resolve data recovery cases. Provide documentation, such as new articles and update outdated articles. Middle man between customer and engineering to resolve issues efficiently and quickly. Work with engineering on new products. Also oversee the L3 lab, provide servers for external and internal use. Job includes much of what is expected from IT typical job, plus much much more. Alot of research is involved as well. Great position, couldnt ask for something better.

Netgear @ San Jose, California

* Received a relocation bonus to work directly from the Netgear HQ* Fixed networks / setup a lot of networks implementing (OSPF, RIP, L2/L3 switching, etc.) for Netgear’s enterprise business customers and Netgear’s valuable resellers.* Work with storage systems including the ReadyDATA 5200 and all of the Readynas products, using Linux to fix Partitioning, RAID and Logical Volume issues occurring on the x86/Sparc Readynas units and Solaris ZFS filesystem tools (zpool, zfs, etc.) to fix the Readydata 5200 units* Helped in supervising a team of 15 engineers.* Ran training sessions on Netgear products and networking and storage protocols and products* Set up labs to replicate customer issues and implement strategies to fix the issue* Have the highest case output and survey scores

* Provide troubleshooting via inbound calls and email threads for over 60 NETGEAR Medium Enterprise products (Storage –READYNAS , Routers, Switches, Firewalls, and Wireless Equipment)* Reproduce and simulate network problems in the lab to help troubleshoot complex network situations* I learned advanced routing, switching, storage, and server to an advanced level from no knowledge of it before hand; Its comparable to obtaining a CCNP certification in about 4 months time. I quickly became a resource/go-to-man for new and old engineers as source of answers to their complex cases.* Also wrote a 300 page quick-notes guide for new and old engineers to use as a “quick search” and locate solution tool for all kinds of different calls.

Provide a quality program with objectives that help students increase mathematics ability.Tutored students enrolled in Basic Algebra, Intermediate Algebra, Calculus 1, 2 and 3, and through Math 3400 (Partial Differential Equations). Also tutored Physics 2210 and 2220 students.

Provided troubleshooting for Small Business customers of Dell. Acquired my CompTIA A+ Certification through the training program.

Took care of AD account and hardware issues with over 100 computers spread across 8 labs. Set up user accounts and profiles. Up held strict lab rules.

Provided account reviews for Qwest customers. Provided excellent customer service to troubleshoot customer problems. Up-sold or down-sold features depending on customers needs. Top revenue in outbound for month of July 2005.

Bachelors, Physics

Most recent CUMULATIVE GPA 3.6. Built a sun seeking machine operated with Labview, PVs, and light sensors. Back in 2004 I Completed 16.

Bachelors, Mechanical Engineering

Activities and Societies: Won 3rd place in ME1000 robot building competition. Had recieved multiple scholarships including the Utah Top.