Project (short contract) -СRM system (modifying and improving)Achievements: Entering a new sales market.Operating revenue up 20% Team: Frontend, Backend, QA, Designer Key responsibility: - Ensure that project is delivered on-time - Develop a detailed project plan to monitor and track progress - Perform risk management to minimize potential risks - Software Development Life Cycle (SDLC) - Management of the team backlog according to the business priorities - Sharing of information between stakeholders and teams.

Product: personal account (the creation of a new)Achievements: 17% reduction in customer service costs. 8% increase in cross sales for thequarter. Team: Frontend, Backend, QA, Designer, UX Researcher, Data Analyst Responsible for:- Monitoring the market and developing competitive analyses- Defining a vision for a product and creation of a BRD- Software Development Life Cycle (SDLC)- Compiling and maintaining road map and backlog- Work with product metrics- A/B testing- Prioritizing product features and capabilities- Perform risk management to minimize potential risks- Working with customers feedback and initiate product improvement.

Project: Created CRM system aimed at optimizing the work of the company in the following areas: - anti-fraud - work with Chargeback - order processing work with courier services - accounts receivableAchievements: 12% reduction in operating costs,45% increase in decisions in favor of the companyTeam: BA, Process Manager, Frontend, Backend, QA, Designer Key responsibilities: - Defining a vision for a product and creation of a BRD - Software Development Life Cycle (SDLC) - Perform risk management to minimize potential risks - Compiling and maintaining road map and backlog - Overview of business processes - Management of the team backlog according to the business priorities - Sharing of information between stakeholders and teams.Duties include: strategy implementation, improvement of existing products, interactions with teams, maintaining project documentation, building relationships with partners, obtaining and evaluating customer feedback to inspire product improvements and implement nesessary changes, legal compliance.

Area of responsibility:• transactional operations• deposits• forex • lending to legal entitiesDuties included: implementation of banking products for legal entities, product user support, employee training, process optimization, documentation management, user experience improvement, legal compliance.