* Vertical Head for Flow Iron Products* Head for customer service & inside sales* Responsible for development of new customers, developing suppliers* Responsible for overall operation of the vertical* Services: Drilling, deep hole boring, overhaul & testing of motors and pumps, fabrication, isolated & covered hydro testing facility monitored by CCTV, hardbanding & many more* Product range: Drill collar pipes, stabilizers, Hammer Unions, Pup Joints, Swivel Joints, Plug Valve, Crossovers, Steel Hose Assemblies, High Pressure Fittings, High Pressure Test Units

 Lead Indigenous sales in India additionally being deputed responsibility of Saudi Arabia region Handle sales & marketing management of business of the company for PAN Indiaand overall management of projectsProvide information for pricing strategy development and its implementation to Director – Marketing & Operations for re-positioning divisions as differentiated competitors in the marketStrategic Business GrowthRe-worked marketing strategy and increased the number of field visits to 15 days a month Identified new business opportunities and grew market share, besides securing contracts with 10% new customersInitiated inflow of service orders for the company leading to 100% growth in this segment Grew service order revenue from nil to INR 45 Lakh, increasing visit charges 3X Project & Client ManagementDeveloped & enrolled Windlass Engineers for a new ONGC project (tendering in process) of approx. INR 18 crores for 3 years, if awarded. Involved in contract administration, management of operational and commercial risks and project managementBuilt network in ONGC and Oil India on PAN India basis; grew business 2X in 2013Represented the organization across India & Saudi Arabia in trade shows and other forums such as SAOGE- Kingdom of Saudi Arabia & Petrotech- India to create awareness among customers Structured the filing system in accordance with API Q1 besides creating new reporting formats which led to departmental efficiency

 Have the ability to work & communicate effectively with employees and management team to proactively meet the needs of the administrative staff. Able to coordinate several activities at once, quickly analyzes and resolves specific problems, and cope with deadlines effectively. Knowledge of human resource management and supervision Ability to maintain a high level of accuracy in preparing and entering information Team building skills, good problem solving skills, capable of making right decision in problematic situation Administration of the plant. Meeting planning and liasioning with other companies / deptt Materials scheduling and distribution Supervised administrative staff, evaluated staff performance Ensures that the work is completed in time. Coordinated with third party vendor supplying labor and ensured that the vendor meets the SLAs. Coordinated and supervised house keeping incharge Applied Poka-Yoke & 5’s [set, sort, shine, standardize and sustain] (Six Sigma methodologies)

 State Head for all operations (including purchase, administration, customer service, AMC, chargeable cases) in Uttarakhand. Assessed team’s performance and progress on monthly/half yearly/annual basis. Trained enggs on soft skills and client interaction. Prepared MIS reports. Responsible for daily operations in state like deputing engineers, meeting clients, stock maintenance, payment follow up, smooth operation of daily activities.  Responsible for generating & increasing revenue through up-selling, AMC & chargeable repairing. Responsible for recruiting engineers for Uttarakhand. Recruited a team of engineers for TRC (Test & Repairing center) in Dehradun. Look after the prospect clients and responsible for selling servo stabilizers, batteries and new UPS systems (up-selling). Taking care of SWAN project for Uttarakhand State govt. (UPS section) Handling & managing a team of engineers across the state. Applied Poka-Yoke & 5’s (Six Sigma methodologies). Clients- State Govt. Uttarakhand, Punjab National Bank, Oriental Bank of Commerce, Punjab & Sindh Bank, State Bank of India, Central Bank of India, Police department, Ministry of Home Affairs, State Bank of Patiala, State Bank of Bikaner & Jaipur, Pharmaceutical companies, United India Insurance, Allahabad Bank, Department of Posts and some other private clients. Established the circle office in the state (from building hiring to TRC set up.).

 Recognized by employer and promoted to SME in the first 30 days of joining. Within first four months, promoted four times. Handled a team of CSEs to generate more sales. Trained different batches on process and Voice & Accent and soft skills. Handled two different processes at the same time. Responsible for interacting with clients to get the updates & to resolve the issues. Evaluated the CSE’s performance keeping the critical quality factors in mind & provided the feedback or training if required. Meeting and discussions with higher management to streamline the process.

 Was awarded the A-SAT champion twice in the first twenty days on the floor. Coached & guided a team of three people daily on quality. Gave them 2 hours daily and provided the feedback. Responsible for customer service. Aimed on First Time Resolution.. Helped and assisted the customers to resolve their problems and queries. Have been a top player constantly