Justin Ko Email & Phone Number

East Amherst, Ny, Us

Buffalo, New York, Us

New York, Ny, Us

• Led Agile adoption and process improvement across 12+ development, design, andanalytics teams, and spearheaded enterprise-wide Agile enhancements for bothinternal (Storytelling and Publishing) and external (Customer Care) missions,significantly boosting operational efficiency and adaptability.• Facilitated all Agile ceremonies, customizing approaches to match the diverse Agilematurity levels of teams and individual team members.

Las Vegas, Nevada, Us

• Facilitated the introduction of Scrum to the iGaming mission, guiding the team indeveloping their Working Agreements, Definition of Done, Entrance Criteria, andDefinition of Ready for a new product field• Enhanced communication between leadership and the teams, driving higherengagement in planning and roadmap creation processes while also reducing frictionand wastes

Buffalo, New York, Us

• Facilitated scrum ceremonies (daily scrum, backlog refinement, sprint review, sprint retrospective, sprint and release planning)• Leveraged JIRA and Confluence to manage user story and defect workflows• Collaborated with other Scrum Masters and Release Train Engineers to navigate enterprise transitions between Waterfall, segmented Agile Teams, and SAFe Agile• Coached teams through Scrum and Kanban methodologies and encourage autonomous enhancements from the teams• Worked with both co-located and off-shore scrum teams as a Scrum Master and a champion for Agile• Coached teams and stakeholders to take incremental steps to become more Agile and have more predictability and deliver value more frequently• Partnered with product owners and development managers to ensure customer and engineering needs are met• Proactively removed and communicated impediments and cross team dependencies to keep the teams on track for their commitments• Provided support for the team through servant leadership, team empowerment, conflict resolution, continuous improvement, and project transparency

Buffalo, New York, Us

Seattle, Washington, Us

- Maintain quality of an inventory of over 3,000 items through coordinated cooperation between Sales, Development, and Manufacturing teams.- Review and audit the quality inspection reports on a daily basis to maintain flow of inventory and sales.- Coordinate with vendors and inspection teams from multiple countries.- Improved communication between vendors, distribution centers, and sales by dramatically decreasing response turnaround time.- Monitor product returns and customer reviews to proactively implement item improvements; ranging from internal redesign, packaging improvements, and resourcing to more effective vendor.- Created an item specific database on FDA regulatory test results to create improved workflow for Internal Sales teams.

Northbrook, Illinois, Us

LAB TECHNICIAN- Test new products against radio frequency testing standards created by the FCC, IC, and CE to determine compliance with government regulations and readiness for mass production and sale.- Audit existing products in the market to verify continued compliance with the original government issued grants.- Utilize multiple testing software platforms such as Conducted Antenna Port, Radiated Emissions, and 15B Immunity to test, audit and approve new and old products in the pipeline.- Independently troubleshoot and debug issues through software settings or minor hardware changes to expedite testing process and save clients’ development time by up to a week. -Liaise with Compliance Engineers to alert clients of issues and bugs found in their products saving up to two weeks in the approval process.- Created reporting documentation used by the team to track test equipment and status saving over 1200 man-hours of work to date.PROJECT MANAGER- Oversaw testing for up to 12 projects simultaneously and reported testing status to clients and company leadership.- Created and executed testing plans by communicating project details, client expectations and deadlines clearly to the testing staff through facilitated daily status meetings.- Generated daily project status reports for clients by interfacing with lab technicians and engineers to determine the progress of each set of testing standards.- Identified any blockers or issues encountered by the testing staff and communicated them to clients.- Facilitated project retrospectives to identify pain points in the process and offered solutions such as a status template to increase efficiency and productivity.

Alexandria, Va, Us

Oversee day to day activities for afterschool programs and take on additional tasks that ensure its smooth operation. Developed highly visible and respected programs among the Korean community.- Presented program vision and curriculum to leadership and designed necessary forms and documentation for enrollment; reduced program implementation time by 60%. - Successfully launched a new SAT program that increased student scores on average by 200 points.- Screened and hired over 20 program staff by interviewing potential candidates and performing necessary background and reference checks. - Trained new hires on procedural best practices and program regulations such as conflict resolution and Salvation Army chain of command.- Marketed programs using social and local media outlets; interfaced with local principals to increase program awareness and encourage participation by 20%.- Planned and organized field trips for over 60 students and coordinated with chaperones and parents on times and locations.- Created weekly reports and newsletters about past and upcoming events for parents and executives in order to increase program transparency.- Researched appropriate curriculum for each grade level and performed cost analysis of curriculum materials.- Facilitated weekly meetings with parents and staff to obtain feedback and further improve program engagement and effectiveness.

Master Of Science - Ms, Management (Organizational Leadership)

Bachelor Of Arts (B.A.), Child And Adolescent Development (Emphasis On Multiple Subject Teaching)