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Thrinayan Kota Email & Phone Number

Product Manager | eCommerce | APIs & Integrations | Customer Obsession at HCLSoftware
Location: Hyderabad, Telangana, India 4 work roles 3 schools
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Current company
HCLSoftware
Role
Product Manager | eCommerce | APIs & Integrations | Customer Obsession
Location
Hyderabad, Telangana, India
Company size
1462 employees

Who is Thrinayan Kota? Overview

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Quick answer

Thrinayan Kota is listed as Product Manager | eCommerce | APIs & Integrations | Customer Obsession at HCLSoftware, a company with 1462 employees, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Thrinayan Kota.

Thrinayan Kota previously worked as Associate Product Manager at Hclsoftware and Returned Goods and Reverse Logistics Management at Centuary Mattress. Thrinayan Kota holds Post Graduate Programme In Management from Indian Institute Of Management Bodh Gaya.

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Email format at HCLSoftware

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HCLSoftware

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Profile bio

About Thrinayan Kota

I am a Product Manager with over 4 years of experience in eCommerce space, currently leading product development at HCL Commerce. My obsession for customer driven insights drives my commitment to creating high-impact products.With a solid foundation in customer service, logistics and eCommerce, I bring a user-centric approach to solving problems and building high-impact solutions.I collaborate across cross-functional teams, to drive product roadmaps in alignment with market needs. I bring a strategic mindset, strong analytical thinking, and a passion towards helping customers.A small story to my interest towards Product Management - The Power of a Small FeatureSometimes, a seemingly small feature can make a huge impact, touching the lives of many users. It’s easy to appreciate the value such features bring. But beneath the surface, a vast effort has gone into creating that feature. The number of brains involved, and the countless discussions and iterations—these are often invisible to the outside world. It's this depth that fascinates me.Building a product that serves the customer today is great, but creating something that will serve them tomorrow— anticipating their evolving needs — requires a deep understanding, empathy, and forward-thinking strategy.

Listed skills include Leadership, 5S, Microsoft Office, Data Analysis, and 12 others.

Current workplace

Thrinayan Kota's current company

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HCLSoftware
Hclsoftware
Product Manager | eCommerce | APIs & Integrations | Customer Obsession
noida, uttar pradesh, india
Website
hcltechsw.com
Employees
1462
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4 roles

Thrinayan Kota work experience

A career timeline built from the work history available for this profile.

Associate Product Manager

Current
Hclsoftware

Bengaluru, Karnataka, India

May 2022 - Present

Returned Goods And Reverse Logistics Management

Centuary Mattress

Hyderabad, Telangana, India

  • Transitioned from Flat to Roll-packed packaged Mattresses to increase the shipped quantity and reduce the transit damages
  • Researched potential new partners and onboarded Delhivery to reduce the freight charges by 20% across different zones in India
  • Mitigated the issue of non-serviceable pin codes and expanded the serviceable pin codes by 15% in Andhra Pradesh
  • Addressed the discomfort related feedback on Amazon and Flipkart by introducing a 100-day trial period policy to the customers
  • Developed and implemented a new returns system and reduced the mattress replacement delivery time by six days
May 2021 - Jul 2021

Selling Partner Support Associate

Amazon

Bengaluru, Karnataka, India

  • Acted as a Single Point of Contact for the sellers on their inventory, inbound and outbound shipments, orders, refunds and reimbursements and helped them maintain a good profile score
  • Ensured accurate inventory adjustments, storage fees and processed credit decisions with an error percentage of less than 1
  • Consistently maintained high-performance metrics with an axiom score of 55 and aboveACHIEVEMENTS: Awarded Words Worth Pen Award for ensuring excellence and providing efficient service to sellers
Jul 2019 - Jul 2020

Process Executive

Infosys Bpm

Bengaluru, Karnataka, India

  • Managed 30+ calls every day with an average handling time of less than 12 minutes and ensured maximum customer satisfaction.
  • Handled customers’ complaints and provided the best solution by leveraging the resources.
  • Resolved escalation contacts and worked on improving customer satisfaction through feedback from disgruntled customers
  • Trained new hires on empathetic communication techniques towards customers to excel in customer service
Jul 2018 - Jun 2019
Team & coworkers

Colleagues at HCLSoftware

Other employees you can reach at hcltechsw.com. View company contacts for 1462 employees →

CK Charlie Kadowaki Charlie Kadowaki Colleague at HclsoftwareRocky River, Ohio, United States, United States View → CG Carlos Garcia De Miguel Carlos Garcia De Miguel Colleague at HclsoftwareLuxembourg, Luxembourg, Luxembourg, Luxembourg View → KS Karan Singh Karan Singh Colleague at HclsoftwareBengaluru, Karnataka, India, India View → SS Shraddha Singh Shraddha Singh Colleague at HclsoftwareGhaziabad, Uttar Pradesh, India, India View → SB Sumit Bhingardive Sumit Bhingardive Colleague at HclsoftwareAhmednagar, Maharashtra, India, India View → HR Harikrishna R Harikrishna R Colleague at HclsoftwareBengaluru, Karnataka, India, India View → AT Apoorwa Tewari Apoorwa Tewari Colleague at HclsoftwareDelhi, India, India View → JS Jata Shankar Mall Jata Shankar Mall Colleague at HclsoftwareNoida, Uttar Pradesh, India, India View → DR Dave Remmel Dave Remmel Colleague at HclsoftwareMerritt Island, Florida, United States, United States View → AR Anand Rajasekhar Anand Rajasekhar Colleague at HclsoftwareAndhra Pradesh, India, India View →
3 education records

Thrinayan Kota education

Bachelor Of Technology - Btech, Automotive Engineering Technology/Technician

Arai Academy, Pune
FAQ

Frequently asked questions about Thrinayan Kota

Quick answers generated from the profile data available on this page.

What company does Thrinayan Kota work for?

Thrinayan Kota works for HCLSoftware.

What is Thrinayan Kota's role at HCLSoftware?

Thrinayan Kota is listed as Product Manager | eCommerce | APIs & Integrations | Customer Obsession at HCLSoftware.

Where is Thrinayan Kota based?

Thrinayan Kota is based in Hyderabad, Telangana, India while working with HCLSoftware.

What companies has Thrinayan Kota worked for?

Thrinayan Kota has worked for Hclsoftware, Centuary Mattress, Amazon, and Infosys Bpm.

Who are Thrinayan Kota's colleagues at HCLSoftware?

Thrinayan Kota's colleagues at HCLSoftware include Charlie Kadowaki, Carlos Garcia De Miguel, Karan Singh, Shraddha Singh, and Sumit Bhingardive.

How can I contact Thrinayan Kota?

You can use AeroLeads to view verified contact signals for Thrinayan Kota at HCLSoftware, including work email, phone, and LinkedIn data when available.

What schools did Thrinayan Kota attend?

Thrinayan Kota holds Post Graduate Programme In Management from Indian Institute Of Management Bodh Gaya.

What skills is Thrinayan Kota known for?

Thrinayan Kota is listed with skills including Leadership, 5S, Microsoft Office, Data Analysis, Automotive Engineering, Customer Satisfaction, Automotive, and Communication.

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